Dealing With Angry People In Australia Training Course

Dealing With Angry People Training Courses, are increasing in demand. A tailored in-house ‘Dealing with Angry People’ workshop delivers the best outcomes. Learning how to deal with aggrieved people can be tricky. For those in customer service roles, dealing with unhappy/angry customers can be a common occurrence. Beyond customer service roles, you can encounter angry people in any professional situation. Anger is a volatile emotion and defusing an angry situation requires experience, training and a particular set of customer service skills.

We offer expert courses that will teach you the skills you need for de-escalating conflict, dealing with difficult customers, managing challenging professional relationships and more.

Dealing with Angry People In house Training

This is a very popular option and we can match the content with the anger. We’ll tailor the scenarios too. Angry people can sometimes be under the influence of alcohol and/or drugs. Most organisations have policies for internal alcohol and drug affected employees. But they don’t have systems in place when it occurs externally

From occupational violence and aggression training and dealing with bullies at work, you will learn the skills you need to manage challenging situations and maintain calm in the workplace.

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Key Learning Outcomes

At the conclusion of this ‘Dealing with Angry People’ in-house program, participants will be able to:

Classify angry group behaviours
Calibrate the effectiveness of how you deal with drug and alcohol affected people
Rewind back to the trigger of the anger
Determine where the anger is pointing (individual, situation, time, organisation etc.)
Use tools to slow the conversation
Resist the tendency to react to the outburst
Discover how to control your breathing
Discover what absolutely not to do (verbal and non-verbal)
Demonstrate that a possible solution exists and give a short understanding
Use decoy techniques to change the source of the anger
Show your body language as a solution to the problem
Act with empathy (learn detached empathy techniques)

Course Description

If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if your people are in the position of facing an angry group, then this ‘Dealing with Angry People’ workshop is perfect.

‘Dealing with Angry People’ Workshop Nuts and Bolts:

Would you like to attend this tailored ‘Dealing with Angry People’ program? For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

What you receive within 24 hours at no cost:

An obligation free proposal
A bio of a proposed trainer
Training cost