On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Dealing with Duck Hoods Training Course
Think of the unpleasant people that you have to interact with. Do any of these behaviours ring a bell? Crass, Narcissistic, Intolerable, Unpleasant, Offensive, Rude, Arrogant, Nasty, Intimidating, Obstinate, Megalomaniac. That’s your duck-hood.
This workshop equips participants with tools to deal with these behaviours. You’ll learn various helpful strategies that will aid you in navigating tricky conversations and understanding how to handle difficult conversations. We’ll also explore ways to recognise destructive behaviour and constructively address situations before they become worse. These duck hood behaviours can take a toll on you, so this course will help you regain control.
We’ve been surprised the popularity of this course as its quite new. But I guess if your people are truly dealing with some unpleasant people then it makes sense to call a duck a duck. The facilitators are often asked if the duck-hood is a substitute for another name. The instructors will always say “no” (perhaps with a smile). We’ve had organisations put their entire staff through this course. It’s a breakthrough.
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Key Learning Outcomes
‘Dealing with Duck Hoods’ Workshop Content:
- Learn effective communication strategies for dealing with difficult people.
- Develop assertive skills to handle difficult conversations.
- Understand how to respond to negativity and criticism.
- Become better equipped to defuse heated situations professionally.
- Learn how to identify and address the underlying causes of hostility towards employees.
- Recognise and practice empathy to reach a common understanding.
- Develop self-confidence to navigate through difficult conversations.
- Countering 11 Duck-Hood Behaviours – Crass, Narcissistic, Intolerable, Unpleasant, Rude, Offensive, Arrogant. Nasty, Intimidating, Obstinate, Megalomaniac.
Previous participants have asked us if this is a dealing with d*ckheads training course. It’s not as we only deliver professional courses and the facilitator doesn’t use those words.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Duck Hoods Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Duck Hoods Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.