A How to Say No Training Course can save the unnecessary use of resources.
Some people struggle to say “No”. Requests that should not be approved can create havoc with budgeting, planning and resourcing.
Not saying “No” can raise expectations of a “Yes”. Maybe you didn’t say “No”, so the “Yes” is implied. Maybe you didn’t say “No” because you didn’t want to let the person down. But you might now have raised a Yes Expectation.
Imagine the difference if your people were able to say “No” to the internal and external requests that fall outside the zone of approval. Each unnecessary “Yes” costs resources and erodes operating budgets.
The course is also designed to stop people from offering extras. Some people just can’t help themselves, and they offer more than is realistic. Satisfaction studies concur that customers get very irate because the “extra” was not delivered. But these satisfaction studies also show that if the “extra” had not been offered (which it shouldn’t have been), then the customers would have been highly satisfied.
What Our Previous Participants Think About The How to Say No Training Course
Key Learning Outcomes
At the conclusion of this tailored How to Say No workshop, participants will be able to:
Feel comfortable saying “no” more often
Develop the confidence to say “no” without fear of ridicule
Restate “no” when necessary to minimise misunderstanding
Understand how some personality types struggle to say “no” and how to overcome the impulse to always fix problems
Respond empathetically to perceived grievances
Profile the traits of people who ask for too much too often and design an action plan
Resist the urge to always follow “no” with a statement that allows a “maybe” interpretation
Evaluate the impact of an unnecessary “Yes”
Plan for requests that should not be granted
Influence alternative win/win outcomes and thinking styles
Practise the five laws of negotiation
Course Description
This truly unique course was designed by an organisational psychologist to help your people feel more comfortable saying “No”. “No” can be omnipotent and is often under-used for a variety of reasons including cultural, personality and cognitive differences.
The course can be very valuable at home too. Do you ever say “yes” to something you don’t want to do? Small children are the world’s best negotiators, and what about family and friends who expect you to follow their every whim.
“To stem the flow of dough, saying no is the go.” — J. Morris
What happens when people can’t say “no”
“One of our supervisors drove us crazy. When a complaint was escalated to him, he took great pride in showing us his problem-solving skills. He never just solved the problem, he always added an extra or 2 to delight the customer. Most of the time the extra would not be delivered, and the customer would call back the following week even angrier. We begged him to stop offering extras that we could not deliver, but he just couldn’t help himself. Our department had the highest level of complaints and was disbanded. It was a shame because we were a great team, and it was as a result of not being able to say “No” and extending ourselves unnecessarily.” —Anonymous and frustrated
How to Say No In-House Program Details
This program can be conducted as in house training at your offices.
Group Size: An ideal group size is 6–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be conducted as a one-day program.
Cost: Upon request.
Target Audience: Managers and staff: people who sometimes say yes when they should say no.
Trustindex verifies that the original source of the review is Google.
The course was very informative and it presented exceptionally well!
Kelvin Muchiri
Posted on Google
Trustindex verifies that the original source of the review is Google.
Really found inspiration and hope in what Michelle provided
Rhonda Rees
Posted on Google
Trustindex verifies that the original source of the review is Google.
Amazing course! Engaging, fun and learnt so much. Thank you always.
Kate Bartlett
Posted on Google
Trustindex verifies that the original source of the review is Google.
Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.
Vicki Hutchinson
Posted on Google
Trustindex verifies that the original source of the review is Google.
Best every course
Yonas Masrsha Tesfaye
Posted on Google
Trustindex verifies that the original source of the review is Google.
Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!
Ethan Calleja
Posted on Google
Trustindex verifies that the original source of the review is Google.
Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘
