Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# Preferred Training Networks: Australia′s First Referred Training Network

## Sitemaps
[XML Sitemap](https://preftrain.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Workplace Conflict Resolution: A Complete Guide for Australian Organisations](https://preftrain.com.au/workplace-conflict-resolution-guide/): Workplace conflict resolution is the process of identifying a disagreement, understanding the interests and concerns of everyone involved, and working towards a solution that lets people move forward productively.
- [Leadership and Management Skills in Australia: The Complete Workplace Guide](https://preftrain.com.au/leadership-and-management-skills-in-australia-complete-guide/): Leadership and management skills are the capabilities used to guide people, organise work, make decisions and achieve workplace objectives. Leadership focuses on direction, influence and change, while management focuses on planning, clarity, resources and consistent execution. Australian managers generally need both capability sets.
- [7 Reasons You Should Not Become a Team Leader](https://preftrain.com.au/7-reasons-you-should-not-become-a-team-leader/): Picture a high-performing employee who has spent years being the person everyone relies on. They hit every deadline and rarely need to be told what to do. Then a team leader role opens up, and it feels like the obvious next step. A few months in, that same person is exhausted and wondering why a job they were so good at has become so difficult.
- [Negotiation Skills: The Complete Guide to Building Better Workplace Relationships and Achieving Win-Win Outcomes](https://preftrain.com.au/negotiation-skills-guide/): Ask most people what negotiation looks like and they will picture a sales pitch or a high-stakes business deal closed over a handshake. In reality, negotiation skills show up in far more ordinary moments. They surface when a project manager needs to renegotiate a deadline, when a procurement lead is weighing up supplier terms, when a manager is dividing workload across a stretched team, or when someone is asking for a pay rise they know they have earned.
- [Understanding Mental Health First Aid](https://preftrain.com.au/understanding-mental-health-first-aid/): Mental health affects every Australian workplace. It shows up in missed deadlines, difficult conversations, unexplained absences, and sometimes in the quiet withdrawal of a colleague who used to be fully engaged. The question for most organisations is not whether mental health challenges exist in their teams. It is whether their people know how to respond when they do. For teams operating in isolation or high-risk environments, this extends to understanding advanced lone worker protocols for conflict de-escalation as part of a broader commitment to psychological safety at work.
- [Safety on the Frontline: Advanced Lone Worker Protocols for Conflict De-Escalation in Australia](https://preftrain.com.au/lone-worker-protocols-for-conflict-de-escalation-in-australia/): This research-driven guide outlines the foundational lone worker protocols for conflict de-escalation tailored to the unique regulatory and spatial challenges of the Australian workforce.
- [10 Best Corporate Training Companies in Melbourne (2026)](https://preftrain.com.au/best-corporate-training-companies-in-melbourne/): Melbourne is home to some of Australia's leading corporate training providers, offering everything from leadership development and management training to communication skills, emotional intelligence, workplace wellbeing, and team performance programs.
- [How to Identify Poor Performance Early and Address It Before It Becomes a Bigger Problem](https://preftrain.com.au/how-to-identify-poor-performance-early/): Poor performance in the workplace rarely arrives without warning. Before a formal process begins, before the HR conversation, and well before anyone considers their legal obligations, there are usually weeks or months of quiet signals that something is not right. A deadline slipped here. An attitude shift there. A team member who used to speak up in meetings who now sits in silence.
- [Coaching Skills in the Workplace: How Great Leaders Develop High-Performing Teams](https://preftrain.com.au/coaching-skills-in-the-workplace/): Think about the best manager you have ever had. Chances are, they did not just tell you what to do. They asked questions. They listened. They helped you figure things out for yourself, and you felt more capable because of it. That is what strong coaching skills in the workplace look like in practice.
- [Situational Awareness in the Workplace: Why It Matters and How to Improve It](https://preftrain.com.au/situational-awareness-in-the-workplace/): Situational awareness in the workplace is one of those skills that quietly underpins everything from daily safety decisions to high-pressure crisis responses. It is the difference between a team that spots problems before they escalate and one that is always reacting after the fact.
- [Cultural Awareness in the Workplace: Building Respect, Inclusion, and Better Teams](https://preftrain.com.au/cultural-awareness-in-the-workplace/): Cultural awareness in the workplace is not just about recognising differences. It’s about creating an environment where people feel respected, understood, and able to contribute their best. When teams lack this awareness, misunderstandings and tension can quickly arise. But with the right approach, cultural awareness can strengthen communication, build trust, and turn diverse perspectives into a powerful advantage for collaboration and performance.
- [Conflict Resolution Techniques: The Complete Guide to Managing Workplace Disputes](https://preftrain.com.au/conflict-resolution-techniques/): Workplace conflict is not always a sign that something is broken. Often, it is a sign that people care about the outcome, but need a better way to communicate, listen, and move forward. The right conflict resolution techniques can turn difficult conversations into opportunities for clarity, trust, and stronger working relationships.
- [Delegation Skills in the Workplace: How to Empower Teams and Improve Performance](https://preftrain.com.au/delegation-skills-in-the-workplace/): Every leader has been there, staring at a growing to-do list and thinking, “It’s just quicker if I do it myself.” At Preferred Training Networks, we help professionals overcome this challenge through targeted courses and training that build effective delegation skills. Fast forward a few hours or days, and you are overwhelmed with tasks, fuelled by coffee, and wondering why your team seems underutilised.
- [Mastering Customer Service Skills: The Secret to Building Trust and Loyalty](https://preftrain.com.au/mastering-customer-service-skills/): We will explore the essential customer service skills needed to build trust, loyalty, and satisfaction. We will also discuss ways to improve the skills through structured customer service training programs, and how they can change the way your team engages with customers.
- [Recruitment Training for Recruiters: The Complete Beginner’s Guide](https://preftrain.com.au/recruitment-training-for-recruiters-the-complete-beginners-guide/): Whether you are new to recruitment, an HR graduate, or a business manager aiming to enhance your hiring practices, this guide will help you understand the recruitment process and why structured training is key to success. We will cover the basics of recruitment, explain the role of a recruitment consultant, and highlight how recruitment training can greatly improve your hiring results.
- [The Evolution of Performance Management in Australia](https://preftrain.com.au/the-evolution-of-performance-management-in-australia/): The Australian performance management has gone far beyond the days of the old tick-and-flick performance management where the annual review was more of paperwork than human. 
- [Embracing Change: The Impact of Change Management Training on Company Culture](https://preftrain.com.au/embracing-change-the-impact-of-change-management-training-on-company-culture/): In today’s fast-paced business world, change happens constantly, yet adapting to it can often be challenging. As a result, change management training is essential. It helps your team thrive, not just survive (and avoids the “lets panic quietly” approach)
- [Top 10 Corporate Training Providers in Australia for 2026](https://preftrain.com.au/top-10-corporate-training-providers-in-australia-for-2026/): In 2026, Australian organisations are asking more of their people than ever before. Digital transformation is no longer a buzzword reserved for strategy decks, compliance requirements continue to shift, and employees are increasingly clear about what they want from learning and development.
- [Acceptable & Unacceptable Workplace Behaviours in Australia: What Works & What Wears Down Culture](https://preftrain.com.au/third-post/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [Positive Leadership Skills: How Uplifting Leadership Drives Productivity and Well-Being in Australian Workplaces](https://preftrain.com.au/positive-leadership-skills-how-uplifting-leadership-drives-productivity-and-well-being-in-australian-workplaces/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [How to Deal with an Aggressive Person: A Step-by-Step Guide to Staying Calm and in Control](https://preftrain.com.au/how-to-deal-with-an-aggressive-person-a-step-by-step-guide-to-staying-calm-and-in-control/): Aggression in the workplace hits fast. One moment it’s a simple request, and the next you’re suddenly trying to deal with an aggressive person who’s raising their voice and stepping too close for comfort. It’s never pleasant, and it can throw even the calmest person off balance.
- [Employee & Industrial Relations Training: Building Resilient, Compliant, and Collaborative Australian Workplaces](https://preftrain.com.au/second-post/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [6 Tips to Deal with Aggressive Behaviour](https://preftrain.com.au/6-tips-to-deal-with-aggressive-behaviour/): Most of us encounter hostile and aggressive behaviour at some point in our lives. You may come across people showing signs of frustration even at the slightest hint of an unpleasant situation.
- [De-Escalating Conflict at Work: Practical Techniques to Protect Productivity and Wellbeing](https://preftrain.com.au/de-escalating-conflict-at-work-practical-techniques-to-protect-productivity-and-wellbeing/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [Why Micro Learning Works: Fast Skills for Busy Teams](https://preftrain.com.au/why-micro-learning-works-fast-skills-for-busy-teams/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [Getting Discretionary Effort from Staff: How to Inspire More Without Demanding More](https://preftrain.com.au/getting-discretionary-effort-from-staff-how-to-inspire-more-without-demanding-more/): “Hey Jane, can you pass me the stapler please?”
- [How to train managers on performance management](https://preftrain.com.au/how-to-train-managers-on-performance-management/): We have all encountered them at some point in our careers:
- [How to train managers on performance management](https://preftrain.com.au/how-to-train-managers-on-performance-management-2/): Let’s be realistic.  Managers will push back the moment performance management is mentioned. You’ll hear things like “That’s HR’s job” or “I don’t want to deal with that.” .Performance problems are left to fester and that’s when things get messy.
- [Unpacking Workplace Leadership and Management](https://preftrain.com.au/unpacking-workplace-leadership-and-management/): Businesses are complex organisations that involve various departments, in-house teams, associates, and partners. As they grow and expand, these enterprising entities often become even more elaborate and complicated.
- [Embracing Neurodiversity : Building an Inclusive and Innovative Workplace](https://preftrain.com.au/embracing-neurodiversity-building-an-inclusive-and-innovative-workplace/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [Building Workplace Resilience: Empowering Employees and Companies](https://preftrain.com.au/building-workplace-resilience-empowering-employees-and-companies/): In today’s fast-paced and ever-changing work environment, employees and organisations alike face numerous challenges that can impact productivity, well-being, and overall success.
- [Understanding the Lewin & Kotter models of change management](https://preftrain.com.au/understanding-the-lewin-kotter-models-of-change-management/): Change has always been an inevitable part of business. However, as a result of rapid technological developments and an evolving social climate, industry-wide changes are now happening more and more frequently.
- [Critical Thinking in the Workplace](https://preftrain.com.au/critical-thinking-in-the-workplace/): Critical thinking is one of the most integral soft skills to have in the workplace. Not only does it allow you to logically make sense of the information available to you, but it also helps you solve problems both big and small and become better at your job in the process.
- [Workplace Conflict – Causes and Resolutions](https://preftrain.com.au/workplace-conflict-causes-and-resolutions/): Conflict is an inevitable part of any workplace. It is a complex phenomenon that can have a significant impact on individual and organisational outcomes.
- [Non-Verbal Communication at The Workplace](https://preftrain.com.au/non-verbal-communication-at-the-workplace/): Whether it’s in the context of work, home or relationships, clear communication is a necessity for success and fulfillment.
- [The Kirkpatrick Model of Measurement](https://preftrain.com.au/the-kirkpatrick-model-of-measurement/): When you invest time and money into delivering training to your team, how do you go about measuring training effectiveness?
- [What you need to know about Creating and Implementing Workplace Policy](https://preftrain.com.au/what-you-need-to-know-about-creating-and-implementing-workplace-policy/): Having a set of workplace policies is essential for any business. It helps ensure that employees are aware of the standards and expectations of their job duties,
- [Cost of in-house professional development training for employees](https://preftrain.com.au/cost-of-in-house-professional-development-training-for-employees/): Asking how much in-house leadership training will cost is a bit like asking how long is a piece of string? It depends on a variety of factors; but it’s a question that we are often asked, and one that we are going to address.
- [Importance of Employee Training Program](https://preftrain.com.au/importance-of-employee-training-program/): Are you aware that businesses that invest in employee training are more successful?
- [5 tips for successful small business employee training](https://preftrain.com.au/5-tips-for-successful-small-business-employee-training/): The most important asset of any business is its workforce. The same is especially true for small businesses that are looking for innovative ways to sustain and grow.
- [Understanding the Importance of Workplace Wellbeing](https://preftrain.com.au/understanding-the-importance-of-workplace-wellbeing/): Workplace wellbeing has emerged to be an important aspect of work-life with businesses recognizing the importance of happy and healthy employees.
- [10 Ways to be More Mindful at Work](https://preftrain.com.au/10-ways-to-be-more-mindful-at-work/): Work is a vital part of life and work-life can be a rewarding and enriching experience. However, stress and frustration are often a part of the work routine and you may find yourself being pushed too far.
- [Top 10 Professional Development Courses](https://preftrain.com.au/top-10-professional-development-courses/): Professional development courses offer an effective way to refresh knowledge, acquire new skills and explore new areas of interest. In an ever-changing work environment, such courses enable people to move in the right direction and stay ahead from the competition
- [Know if you are ready to take managerial responsibilities and what skills can get you there](https://preftrain.com.au/managerial-responsibilities/): Wondering if you are ready to move up to take a managerial position?
- [How do you get staff engaged in learning?](https://preftrain.com.au/how-do-you-get-staff-engaged-in-learning/): Staff learning encompasses training procedures and course development activity aimed at increasing the competency and efficiency of employees within an organization.
- [20 Things Every Entrepreneur Must Know](https://preftrain.com.au/20-things-every-entrepreneur-must-know/): Ever wondered what it is like to be an entrepreneur?
- [How Do Strategically Chosen Pictures Make a Better Impact than Bullet Points in Professional Training Programs?](https://preftrain.com.au/strategically-chosen-pictures-better-than-bullets-points-2/): Training sessions are an integral part of many companies wherein employees are updated about innovations or the latest strategies that are about to be implemented. 
- [Confronting Middle Performance](https://preftrain.com.au/confronting-middle-performance/): A few years ago I had a colleague who, not matter what you asked him to do, would always say that he was in the middle of things.
- [Best Ways to Beat Procrastination](https://preftrain.com.au/best-ways-to-beat-procrastination/):  Procrastination, or the tendency to postpone tasks to a later date, gives a great sense of satisfaction.
- [Action Delayed Again](https://preftrain.com.au/action-delayed-again/): At our weekly meeting the same issue was been raised for the 4th time. Should we buy a new whiz bang copier? We’ve been having major issues recently with our current supplier (watch this space) and we might be in a position to get a good deal.
- [10 Tips to Grow your Business in 2019](https://preftrain.com.au/10-tips-to-grow-your-business-in-2019/): Scaling your business is difficult. It calls for consistent effort.
- [A Tip From The Battleground](https://preftrain.com.au/a-tip-from-the-battleground/): I heard this story the other day and I thought it was very very good. During the Vietnam war,whenever a burst of gunfire was nearby the commander would jump on the radio to the bunker under fire to see what was happening. The response from the bunker was often very loud, very fast and not very clear.
- [Strategic Thinking: An Organizational Perspective](https://preftrain.com.au/strategic-thinking-an-organizational-perspective/): Any business, any research or any project can’t overlook strategical thinking if success is intended. Strategic thinking is nothing but that business process that involves the planning for today and the future, to avoid flaws and to prevent failures. There are no codes, guidelines or fixed-techniques in strategic planning as the codex differs from business to business, place to place and products to products. There is no globally applicable handbook in the art and process of strategic thinking. It is a diagnostic and analysis method for betterment.
- [Top Strategies for Effective Conflict Management at Work](https://preftrain.com.au/top-strategies-for-effective-conflict-management-at-work/): Conflicts at work are inevitable. That does not mean that you have to become rebellious or become inefficient at your workplace. The reason being, at the end of the day, it’s all about how well you prove to be productive and have the ability to manage your team.
- [Tips to Create Effective Blended Learning Strategies](https://preftrain.com.au/tips-to-create-effective-blended-learning-strategies/): Instructional design (also known as ID) is one of the most versatile topics to know about and discuss in the field of education. ID is basically the process by which learning experiences are designed, developed on the basis of planning and delivered by teachers. ID includes online courses, video tutorials, learning simulations and so much more! Instructional Design Principles are just the right combination of rigidness and flexibility – however, it’s completely learner-centered.
- [Measuring the Impact of Training](https://preftrain.com.au/measuring-the-impact-of-training/): We’ve been designing and delivering professional development training for over 10 years. But how do we know if our training is leading to a behavioural change? Here’s an example, we designed and delivered a “Dealing with Difficult People” course for 12 Supervisors. These supervisors were the meat in the sandwich and were dealing with angry internal and external customers. So they’ve attended our training and the course evaluations are very high. But what does that mean? Does it mean there will be less difficult times with customers? Will they handle situations better?
- [Is Classroom Learning Style a Dinosaur?](https://preftrain.com.au/is-classroom-learning-style-a-dinosaur/): Organisations are moving swiftly towards blended learning. Traditional training topics are now ‘online modules’. To cater for employees being “very busy”, the duration of these courses has been significant shortened. So all is well right?
- [Tactics to Deal with Difficult People at Work](https://preftrain.com.au/tactics-to-deal-with-difficult-people-at-work/): We humans are unique in our own ways and understand that everyone has different ways of reacting to people based on values, beliefs and opinions. However, there’s always been one category of people whom you can deal with in the same way because they are annoying and pointless most of the times – The Difficult People Category.
- [Supervisors and Managers – They’re Different!](https://preftrain.com.au/supervisors-and-managers-theyre-different/): Management hierarchy can be hard to understand – You as professionals may have trouble setting your professional goals too! You may wonder whether you’d like to become a supervisor or manager, for instance. So, understand the who Supervisors and Manager are, first.
- [Dipping Down](https://preftrain.com.au/dipping-down/): You’re walking home and you spot $5 on the ground. I assume most people would pick it up and think it was a bit lucky finding the $5. Maybe you’ll donate it or you might even buy a lottery ticket while your luck is in. So for a minimum amount of effort (stooping down to pick up the note) it’s well worth the $5.
- [Dos and Don’ts to Deal with Difficult Parents](https://preftrain.com.au/dos-and-donts-to-deal-with-difficult-parents/): Have you ever come across angry parents at School and had no idea how you could possibly deal with them? Well, now you’ll know exactly how to do so.
- [Checkmate Whingeing](https://preftrain.com.au/checkmate-whingeing/): I’ve had a problem with my neighbour parking her car willy nilly on our nature strip for the same amount of time 6 ½ years. I reckon I’m a good neighbour but she likes my shaded nature strip particularly in Summer so her car doesn’t get so hot. So she abandons her driveway and her nature strip for my nature strip.
- [Communication Skills for Organisations](https://preftrain.com.au/communication-skills-for-organisations/): From gossiping at the coffee machine to using emails to evade personal contact, today’s workspace offers numerous opportunities for passive-aggressive behaviour. Passive aggression is a masked and deliberate way of expressing hidden anger. A passive-aggressive employee will use numerous types of behaviour to get back at people, without them ever becoming aware of his anger.
- [Change Apathy](https://preftrain.com.au/change-apathy/): Last quarter we were working with a large health organisation. They were preparing for some major changes and they had engaged a change management trainer to run sessions for staff and managers. The exec team contacted us as they’d just finished the pilot program and were concerned that the change management training wasn’t up to date. So we had a quick scan of the materials and they were so old they could have been written by Adam or Eve.
- [Why Offices have Become the Perfect Place for Passive-Aggressive Behaviour](https://preftrain.com.au/why-offices-have-become-the-perfect-place-for-passive-aggressive-behaviour/): From gossiping at the coffee machine to using emails to evade personal contact, today’s workspace offers numerous opportunities for passive-aggressive behaviour. Passive aggression is a masked and deliberate way of expressing hidden anger. A passive-aggressive employee will use numerous types of behaviour to get back at people, without them ever becoming aware of his anger.
- [How to Identify Passive-Aggressive People](https://preftrain.com.au/how-to-identify-passive-aggressive-people/): “Behind the smile, a hidden knife!” This is an ancient Chinese proverb that aptly describes passive aggressive people.
- [How to Deal with a Passive-Aggressive Boss](https://preftrain.com.au/how-to-deal-with-a-passive-aggressive-boss/): Bad bosses are not just a nuisance at the workplace. A leader’s overly critical, manipulative, credit-taking and passive-aggressive behaviour can cause workplace depression, bullying, psychological distress and job dissatisfaction among employees. If you are struggling with the consequences of your manager’s toxic personality, you are not alone. As per Mental Health America’s examination of more than 17,000 employees from 19 industries, 64% of these employees feel that their boss did not provide them with sufficient support. Another survey found that around 44% of employees have quit a job because of their bad boss.
- [How to Deal with a Passive-Aggressive Coworker](https://preftrain.com.au/how-to-deal-with-a-passive-aggressive-coworker/): Thanks to its ‘passive’ nature, passive-aggressive behaviour is often difficult to spot. Once uncovered, passive-aggressiveness is also difficult to eliminate, especially in the professional atmosphere of an office.
- [10 Observations of Smart People](https://preftrain.com.au/10-observations-of-smart-people/): Smart people do smart things. This is a fundamental concept that has been tried and tested true in numerous studies
- [Cause and Effect Assumptions](https://preftrain.com.au/cause-and-effect-assumptions/): Our house is surrounded with gum trees. A hot Summer is a nervous time for bushfires etc. Then I had a visitor who told me the answer was simple. He’d listened to a person from the USA talking about how to stop people losing houses in bushfires. Alas the answer is simple, “just cut down all the trees by the road”. The simplicity annoyed me as I didn’t need someone telling me how simple the solution was. The other reason it annoyed me was that it was completely wrong.
- [Blaming Other People](https://preftrain.com.au/blaming-other-people/): I was at an organisation last week when all the computers malfunctioned. It was chaotic to say the least. Everyone was out of their chairs stomping around. After a short while, everyone was trying to figure out who was to blame. There was a handy man fixing a floorboard and he became the target. When he pointed out there was no cables near the floorboard then the blame shifted to IT. IT told everyone that there was a notice that Smart Meters were soon to be installed. So the power company got inundated with angry calls.
- [How to Improve Salesmanship and Grow your Business](https://preftrain.com.au/how-to-improve-salesmanship-and-grow-your-business/): Every organization that has made a name for itself has a story to tell. And we all love stories, don’t we!
- [How New Managers Can Lead Without Disrupting Productivity](https://preftrain.com.au/how-new-managers-can-lead-without-disrupting-productivity/): The success of any business is heavily influenced by the efficiency and skill of its managers. Managers play a key role within an organization and contribute to the growth of the business in significant ways.
- [7 Keys to Developing Resilience](https://preftrain.com.au/factors-that-help-you-develop-resilience/): Most of you may remember about the itsy-bitsy spider who climbed the water spout. And then it rained and the little spider was unfortunately, washed out
- [4 Ways to Effectively Build a Personal Brand](https://preftrain.com.au/ways-to-effectively-build-a-personal-brand/): A great personal brand reflects expertise and facilitates transparency, which are crucial to establish yourself as an authoritative and credible voice in your business, industry or a chosen field of interest.
- [6 Ways to Be More Productive in 2019](https://preftrain.com.au/ways-to-be-more-productive-in-2019/): Increasing productivity is a timeless resolution. It tops the resolution list every year but seldom gets realised
- [8 Signs That a Business is Poorly Managed](https://preftrain.com.au/8-signs-that-a-business-is-poorly-managed/): Successful businesses thrive on the hard work of dedicated employees, excellent communication, continuous innovation and a desire to provide more to customers.
- [Why Storytelling Is Important in Growing Your Business](https://preftrain.com.au/why-storytelling-is-important-in-growing-your-business/): Every organization that has made a name for itself has a story to tell. And we all love stories, don’t we!
- [6 Fundamental Skills Successful Leaders Practice](https://preftrain.com.au/fundamental-skills-successful-leaders-practice/): When you want to be a good leader (not just a manager or a good employee), education will, unfortunately, not take you very far. Even if you come from the best business school, nothing can replace regular, hands-on training and experience.
- [How the Role of Manager Has Changed in Modern Times](https://preftrain.com.au/how-the-role-of-manager-has-changed-in-modern-times/): When you think of a manager, the very first image that comes to your mind is that of a person sitting inside a chamber, monitoring a team or department with people reporting to him.
- [How to Manage 2 People Who Hate Each Other?](https://preftrain.com.au/how-to-manage-people-who-hate-each-other/): Of the several things you do as a manager, perhaps the most important and difficult task is inter-personnel management.
- [How to Excel in a Business Meeting?](https://preftrain.com.au/how-to-excel-in-business-meeting/): Meetings often don’t end the way as planned. There are divergent opinions that can lead to an acrimonious situation and the meeting can end on an inconclusive note.
- [Secrets to Becoming a Good Leader](https://preftrain.com.au/secrets-to-become-good-leader/): Great leaders don’t have leadership ingrained in their genes; rather they mould themselves into that role through years of perseverance.
- [Why Is It Important To Train Employees To Disagree With The Boss?](https://preftrain.com.au/why-is-it-important-to-train-employees-to-disagree-with-the-boss/): Running a successful business with a healthy work atmosphere is all about maintaining the delicate balance in the relationship between superiors and subordinates. If you are the owner or ‘the boss’, it is but natural for you to think you are always ‘right’.
- [Useful Tips for New Team Leaders](https://preftrain.com.au/useful-tips-new-team-leaders/): Whether you have just joined an organization as a new team leader or taken charge of an existing department in your company, guiding a team is always intimidating for new leaders. 
- [Common Hiring Mistakes New Managers Must Avoid](https://preftrain.com.au/common-hiring-mistakes-new-managers-must-avoid/): Human resources are the greatest asset of any organization and nobody wants to hire the wrong person.
- [10 Vital Skills for Human Resource Professionals](https://preftrain.com.au/10-vital-skills-for-human-resource-professionals/): Human resource professionals are often considered people who shape the backbone of an organization.
- [How to Ensure Remote Workplace Accountability](https://preftrain.com.au/how-to-ensure-remote-workplace-accountability/): With advancement in telecommunications and the digital network, the world today has almost become a global village.
- [10 Reasons Why Companies Should Invest In Management Training](https://preftrain.com.au/10-reasons-why-companies-should-invest-in-management-trainin/)
- [Do You Know What Your Employees Want?](https://preftrain.com.au/do-you-know-what-your-employees-want/): An attractive salary has traditionally known to be a key factor in recruiting and retaining employees. However, of late, employees are expecting more from their employers than just attractive pay-cheques to take home.
- [Have You Heard About Homing From Work?](https://preftrain.com.au/homing-from-work/): Homing from work is a reference to the activity of doing personal work in the workplace. This includes paying bills, shopping online, making service appointments such as spa & salon sessions, and doctor visits.
- [How Professional Development Training Boosts Performance for the Entire Team](https://preftrain.com.au/how-professional-development-training-boosts-team-performance/): Employee development training is the first casualty of budget cuts in most businesses. However, did you know that professional development training programmes can empower not only employees but businesses as well?
- [The Top 10 Benefits of Ongoing Staff Training and Development](https://preftrain.com.au/top-10-benefits-of-ongoing-staff-training-development/): Training your employees is a definite way to create a more skilled workforce that works to achieve your business goals and objectives.
- [Effective Ways to Teach Team Resilience](https://preftrain.com.au/effective-ways-to-teach-team-resilience/): Resilience is the ability to get back on your feet in times of adversity
- [12 Email Management Tips to Keep Your Inbox Organized](https://preftrain.com.au/12-email-management-tips-to-keep-inbox-organised/): Good email management is crucial to maximising productivity at workplace.
- [Professional Development – Work Smarter, Not Harder](https://preftrain.com.au/professional-development-work-smarter-not-harder/): If you want to make the most of your professional development, it is important that you figure out how to get to these pivotal moments faster.
- [What Are Soft Skills and How Can These Soft Skills Better Your Career?](https://preftrain.com.au/how-soft-skills-better-your-career/): You’ve managed to create a reputation for yourself in your industry as one of the best in your field.
- [Building your leadership skills: How emotional intelligence can play a role in it?](https://preftrain.com.au/building-leadership-skills-emotional-intelligence-rol/): Who would you consider to be an excellent example of sound leadership?
- [Top 25 Sales Skills Every Sales Rep Must Master](https://preftrain.com.au/top-25-sales-skills/): Gone are the sales training trends of yesterday. These days, buyers are more empowered than ever.
- [Importance of Goal setting in Organizations](https://preftrain.com.au/goal-setting-importance-in-organizations/)
- [How can work life balance benefit employees and employers?](https://preftrain.com.au/how-work-life-balance-benefit-employees-employers/): In today’s world, most of the employees are struggling day in and day out to strike a fine balance between work and personal life.
- [How to be more compassionate at work](https://preftrain.com.au/how-to-be-compassionate-at-work/)
- [A Need for Change Management – Here’s why](https://preftrain.com.au/need-for-change-management/)
- [What is workplace resilience training and why is it important?](https://preftrain.com.au/workplace-resilience-training-why-important/): The global health epidemic of the 21st century according to the World Health Organization is “Stress.” The contemporary work culture keeps us relentlessly connected, concerning to meet the potential work related pace and targets. 
- [10 Tips on How to Design a Workbook](https://preftrain.com.au/10-tips-how-to-design-workbook/)
- [Empower your employees with professional training programs](https://preftrain.com.au/empower-employees-with-professional-training-program/)
- [How training can enhance your employee’s productivity](https://preftrain.com.au/how-training-enhance-employees-productivity/): Training implies equipping employees with better knowledge and skills that will help them to perform their role in a more efficient way. 
- [Features of an effective talent Management Programme](https://preftrain.com.au/effective-talent-management-programme/): We often read that human capital (employees) is the most valuable resource in an enterprise. Such capital can be nurtured and moulded to achieve the desired business goals and objectives.
- [The importance of management training](https://preftrain.com.au/importance-of-management-training/): Formal management training is an important aspect of the modern corporate world. The globalized world we live has evolved over long periods of time
- [New-Gen Professional Training – Harnessing the Power of Story Telling for Organizational Development](https://preftrain.com.au/story-telling-for-organizational-development/): Stories present facts in a delightful manner and keep the audience captivated long after the session has ended.
- [How Do Strategically Chosen Pictures Make a Better Impact than Bullet Points in Professional Training Programs?](https://preftrain.com.au/strategically-chosen-pictures-better-than-bullets-points/)
- [Impact of Incorporating Real Life Business Scenarios in Professional Development Programmes](https://preftrain.com.au/business-scenarios-professional-development-programmes/)
- [What Makes Professional Training a Great Strategy for Staff Development?](https://preftrain.com.au/professional-training-for-staff-development/)
- [How Can Businesses Benefit by Funding Employee Professional Development Programs](https://preftrain.com.au/funding-employee-professional-development-programs/)
- [Discover How Training Programmes Prevent You from Getting Side Tracked from your Career Goal](https://preftrain.com.au/training-programmes-prevent-getting-side-tracked/)
- [How Do Quality Business Training Programmes Facilitate Better Management of Employee Performance?](https://preftrain.com.au/quality-business-training-programmes/)
- [How Can Thriving Small Business Benefit by Investing in Quality Staff Training Programs?](https://preftrain.com.au/benefit-quality-staff-training-programs/): One of the common mistakes that growing businesses do is not invest on their staff or employees.
- [Are you developing your employees to stay or training them to leave?](https://preftrain.com.au/developing-employees-to-stay-or-leave/): Have you often wondered that despite regular trainings and special programmes, why the performance of your team has not increased? 
- [How Does Developing a Learning Culture Improve Your Organization?](https://preftrain.com.au/developing-learning-culture-improve-organization/): Every office wants workers who are smart and can contribute to the growth of the company. However, many corporate houses have not introduced the concept of learning culture, which encourages employees to enhance their skill set.
- [Top 7 Reasons to Invest in Training Programs for Senior Management](https://preftrain.com.au/top-7-reasons-invest-senior-management-training-programs/): The senior management plays an important role in shaping the success of any business. 
- [Crisis Management Training – Taking advantage of the Crisis to Learn and Grow](https://preftrain.com.au/crisis-management-training/): Every business goes through ups and downs.
- [In-House Training Programs – Weighing the Paybacks against the Drawbacks](https://preftrain.com.au/in-house-training-programs/): Skilling your staff is certainly a great way to enhance your staff morale, profits as well business performance.
- [Top 7 Tips for Conducting Employee – Focused Innovative Training Programs](https://preftrain.com.au/7-tips-employee-innovative-training-programs/): Although professional employee training programs have become the major aspect of employee development programs, their effectiveness is often debated.
- [Tackling the Skills Supply Chain Challenge with Corporate Training Programs](https://preftrain.com.au/skills-supply-chain-corporate-training-programs/): Contrary to the popular belief, there are numerous great and high-paying jobs out there in the market. However, the glitch lies in finding candidates with the right skill sets to do justice to these roles. 
- [Professional Training Programs as Your Stepping Stone for Organizational Success](https://preftrain.com.au/professional-training-programs-as-your-stepping-stone-for-organizational-success/): Wondering when is the ideal moment to shoot off email newsletters this year? We often hear this question, so we delve into the information to provide some insights and discover solutions.
- [Why Should You Keep Your Professional Development On?](https://preftrain.com.au/why-professional-development/): Did you graduate from your university or school assuming that exams will only be a thing of the past? Well, it would not have taken too long for you to realize that your workplace could also be an equally competitive and intense learning environment. 
- [Discover Why Employee Training is a Worthy Investment](https://preftrain.com.au/discover-why-employee-training-is-a-worthy-investment/): There are numerous surveys, which indicate that over 40% of the employees who undergo poor job training tend to resign from their positions within a short span of 1 year. 
- [Let’s Be Honest, Some People are Difficult to Deal With](https://preftrain.com.au/9-ways-dealing-difficult-people/)
- [5 Ways to Handle Difficult People at Work](https://preftrain.com.au/5-ways-handle-difficult-people-workplace/): In a perfect world, difficult people would not exist, 
- [How Well do you Deal with Difficult People?](https://preftrain.com.au/how-well-do-you-deal-with-difficult-people/): At some point in your career you will find yourself dealing with difficult people. Sometimes you’ll be dealing with difficult internal people. Other times you might be managing a difficult customer.
- [Do You Bury your Head in the Sand?](https://preftrain.com.au/do-you-bury-your-head-in-the-sand/): Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye.
- [How to Deal with Difficult People](https://preftrain.com.au/how-to-deal-with-difficult-people/): At some point in your career you will find yourself dealing with difficult people. Sometimes you’ll be dealing with difficult internal people. Other times you might be managing a difficult customer.
- [Resilience Training](https://preftrain.com.au/resilience-training/): Resilience training is terrific. It certainly makes your day to day job more exciting and more manageable
- [6 Ways to Stay Calm Under Pressure](https://preftrain.com.au/6-ways-to-stay-calm-under-pressure/): Life is getting busier everyday and with the assistance of modern technology, we are spending more hours working than playing. 
- [Raising the Resilience Levels](https://preftrain.com.au/raising-resilience-levels/): Never before has resilience been so importnat in the workplace. By raising the resilience levels of a team within the work place, there is a natural flow on effect onto the rest of the organisation.
- [Leading a Resilient Team](https://preftrain.com.au/leading-a-resilient-team/): Resilience is the ability to cope under stress or through a crisis.
- [Smart Organisations are Building Resilient Teams](https://preftrain.com.au/smart-organisations-are-building-resilient-teams/): A good blog post is either entertaining, enlightening or educational. So today we have gone for educational. Here it is thigmomorphogenesis.
- [5 Things Resilient Employees are Doing Great](https://preftrain.com.au/5-things-resilient-employees-are-doing-great/): Have you ever wondered why some employees have perfected the art of resilience, while others crumble in the face of adversity?
- [How Resilient are Your People?](https://preftrain.com.au/how-resilient-are-your-people/): Workplace resilience is critical. The ability to be resilient allows you to come back stronger from adversity. Rather than feeling overwhelmed by failure, resilient people find a way to deal with hardship.
- [Scurry Worry – How Good are You with Managing your Time?](https://preftrain.com.au/scurry-worry-how-good-are-you-with-managing-your-time/): At our local supermarket there is a cashier that appears highly stressed. She’d be about 60 and she’s very skinny. When you see her, everything she does is rushed.
- [Time Management](https://preftrain.com.au/time-management/): Our building has had a run of bad luck recently with water pipes bursting and because we’re at street level and water flows downhill, it means our office gets affected the most.
- [Overcoming Recurring Issues](https://preftrain.com.au/overcoming-recurring-issues/): I was recently at home reading the paper when I noticed a couple of wasps. I looked up 5 minutes later and there were now half a dozen. 
- [The Camp of No Responsibility](https://preftrain.com.au/the-camp-of-no-responsibility/): I’d like to say this is a fictitious camp but I’m not sure that it is. Everyone who comes into this camp bears no responsibility. All campers have one thing in common. 
- [Is a Complaint Really a Gift?](https://preftrain.com.au/is-a-complaint-really-a-gift/)
- [Does Your Company Generate Ideas to Stay Ahead of the Competition?](https://preftrain.com.au/does-your-company-generate-ideas-to-stay-ahead-of-the-competition/): So I thought I better try Uber. I haven’t heard anything bad about it. I spent a couple of minutes trying to work out the app. Just as I was about to give up, young Chris visits the office for a coffee with his mum.
- [Stop being a Middler and Become a Finisher](https://preftrain.com.au/stop-being-a-middler-and-become-a-finisher/): I am just in the middle of something else at the moment
- [Good Managers Know How to Delegate](https://preftrain.com.au/good-managers-know-how-to-delegate/): Delegating is delegating. It is easy to think that simply asking or directing people to do things is delegating, that isn’t delegating, that is more like dumping.
- [Understanding How to Manage Fear of Change in the workplace](https://preftrain.com.au/understanding-how-to-manage-fear-of-change-in-the-workplace/): Managing change is always going to be an issue for organisations. Whether it’s a restructure, a merger, a technology update, a new initiative or even a new CEO, organisations constantly face some form of change.
- [Performance Appraisals](https://preftrain.com.au/performance-appraisals/): The two words that strike fear into the heart of managers and staff – Performance Appraisal. Why do managers and staff react so negatively to performance appraisals? 
- [Matrix Management Program](https://preftrain.com.au/matrix-management-program/): Don’t worry, I am not referring to Keanu Reeves and people in ankle length leather jackets and dark sunglasses. 
- [Coaching – The GROW Model](https://preftrain.com.au/coaching-the-grow-model/): In a previous blog we discussed how a manager can use coaching as a strategy for staff development and performance improvement.
- [Inviting and Receiving Feedback, Graciously!](https://preftrain.com.au/inviting-and-receiving-feedback-graciously/): At some point in your career, and even your personal life, you will receive feedback. Most people are very happy to receive feedback as long as it is positive. The challenge is receiving negative and critical feedback.
- [Giving Better Feedback! Tips and Tricks](https://preftrain.com.au/giving-better-feedback-tips-and-tricks/): Everyone likes to hear that they are doing a good job! Positive feedback delivered in a constructive manner can invoke feelings of pride, confidence and a sense of a job well done both for the employee and the manager.
- [Simplicity and Complexity](https://preftrain.com.au/simplicity-and-complexity/): Don’t you love people who are always telling you how complex things are! The same applies to organisations. Why do some organisations make things far more difficult and complex than they need to be?
- [Managing Up](https://preftrain.com.au/managing-up/)
- [Coaching](https://preftrain.com.au/coaching/): Today’s manager is expected to achieve targets and outcomes as well as ensuring their staff are aligned to the organisational strategy and vision
- [Managing Anger](https://preftrain.com.au/managing-anger/): I grew up in a family where we were not allowed to get angry! I know this sounds all very trivial compared to the horrors that confronted others in their childhood but the point is that the strong limitations I had placed on anger as a child have haunted me into my adult working life. 
- [Delegation](https://preftrain.com.au/delegation/): Perhaps one of the most underrated management skills is delegating. The ability to succinctly and clearly delegate work will make you far more effective in the workplace.
- [Change Management](https://preftrain.com.au/change-management/): Managing change is always going to be an issue for organisations. Whether it’s a restructure, a merger, a technology update, a new initiative or even a new CEO, organisations constantly face some form of change. 

## Pages
- [Corporate Training in Adelaide](https://preftrain.com.au/corporate-training-in-adelaide/): We are a Adelaide and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Melbourne](https://preftrain.com.au/corporate-training-in-melbourne-2/): We are a Melbourne and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Melbourne](https://preftrain.com.au/corporate-training-in-melbourne/): We are a Melbourne and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Sydney](https://preftrain.com.au/corporate-training-in-sydney/): We are a Sydney and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Tasmania](https://preftrain.com.au/corporate-training-in-tasmania/): We are a Tasmania and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Canberra](https://preftrain.com.au/corporate-training-in-canberra/): We are a Canberra and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Perth](https://preftrain.com.au/corporate-training-in-perth/): We are a Perth and Australia wide Corporate Training Company that offers Online, Face to Face In-House and Public Professional Development Training that Empowers Individuals & Teams.
- [Corporate Training in Brisbane](https://preftrain.com.au/corporate-training-in-brisbane/): We provide a full suite of professional development training to empower teams and leaders across Brisbane. From Microsoft tools to soft skills, leadership training to energy management, we can tailor our corporate training to suit your needs. Whether it's working remotely or at your place of work or whether you want to join our virtual training workshops yourself, we can help, and provide ongoing support. It's all part of the Priority Management Service Guarantee, giving your employees real support and peace of mind.
- [Coaching Services](https://preftrain.com.au/coaching-services/): Australia's First Referred Coaching Network
- [In-House Training Workshops](https://preftrain.com.au/in-house-training-workshops/): We come to you. We tailor it to your people. And we back it with a guarantee.
- [Certificate](https://preftrain.com.au/cert/): Please complete the following form to get the course certificate.
- [Thank You](https://preftrain.com.au/thank-you/): Home Thank You Thank you for getting in touch!
Speedy quote will be sent to you shortly!. Back To Home
- [FAQs](https://preftrain.com.au/faq/): We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management etc. For more details on our training areas click here.
- [Sitemap](https://preftrain.com.au/sitemap/): Home Sitemap Quick Links
- [Service Guarantee](https://preftrain.com.au/service-guarantee/): We are totally committed to exceeding your expectations on every project by providing superior quality programs, professional subject experts and highly professional service.
- [All Courses](https://preftrain.com.au/all-courses/): Home All Courses All Courses Generic selectors Exact matches only Search in title Search in content Post Type Selectors Categories All Leadership and Management Courses Books Change Management Courses Coaching Courses Communication Community Health Services Conflict Management Corporate Training Courses Creative Critical Thinking Training Culture and Diversity Customer Service Difficult Customers & Challenges Education Emergency Services Courses Fed Government Government Employee Training Health How To Deal With Bullies At Work Instructional Design Leadership Leadership And Management Training Local Government Logistics Management Management Training Workshop Manufacturing Mining Office Management Skills Training Other Courses Outliers Popular Professional Services Project Management Sales State Government Strategy Top Courses Utilities Workplace Performance Workplace Safety Training All Courses
- [Header 2](https://preftrain.com.au/header-2/): A Trusted Learning and Development Advisor
- [Public Courses](https://preftrain.com.au/public-courses/): Our public course schedule bobs along according to demand. We never cancel a public course. If you have some of your people awaiting a public course let us know and we’ll do our best to organise it. We need a lead time of about 6 weeks.
- [Get Instant Quote](https://preftrain.com.au/get-instant-quote/): Home Get Instant Quote In Just 5 Clicks!
- [My account](https://preftrain.com.au/my-account/): Login Username or email address *Required Password *Required Remember me Log in Lost your password?
- [Checkout](https://preftrain.com.au/checkout/):  
- [Cart](https://preftrain.com.au/cart/):  
- [Shop](https://preftrain.com.au/shop/)
- [Blog](https://preftrain.com.au/blog/): Home Our Blog Search Categories Recent Posts Tags
- [Conference Organisation](https://preftrain.com.au/conference-organisation/): Got a conference, corporate event, training day or product rollout coming up but don’t want to spend valuable time and resources organising the event? We can help.
- [Term & Conditions](https://preftrain.com.au/term-conditions/): Payment is due immediately after the scheduled delivery date. A deposit might be required for new customers.
- [Testimonials](https://preftrain.com.au/testimonials/): Preferred Training Networks has delivered workplace training, leadership development, customer service, communication, and professional development programs to organisations across Australia. Explore testimonials, client feedback, and training outcomes from government departments, local councils, healthcare providers, educational institutions, and private sector organisations that have partnered with us to build workplace capability.
- [Contact Us](https://preftrain.com.au/contact-us/): Keep In Touch With Us
- [Micro Learning Courses](https://preftrain.com.au/micro-learning-courses/): Australia’s First Referred Learning Network
- [Home](https://preftrain.com.au/): Australia’s First Referred Learning Network
- [About Us](https://preftrain.com.au/about-us/): Our people have worked together for more than 15 years. You get the opportunity to tap into our expertise and you′ll be surprised at our speed and agility. Whatever your learning requirement, just contact us for a free, no obligation consultation. Preferred Training Networks is a national training company with 6 offices in AustraliaPreferred Training Networks is Australia′s first referred learning network. Our learning network comprises trainers, facilitators, coaches, mentors, instructional designers, key note presenters and consultants. All subject experts under our umbrella have been referred by Senior Management from Australia′s top 500 companies. Preferred Training Networks is an Australian company.
- [Privacy Policy](https://preftrain.com.au/privacy-policy/): This Privacy Notice outlines how Preferred Training Networks collects, uses, and safeguards information from users (“Users”) who visit our website

## Courses
- [Conflict Resolution and Mediation](https://preftrain.com.au/courses/conflict-resolution-and-mediation/)
- [Train The  On-The-Job Trainer](https://preftrain.com.au/courses/train-the-on-the-job-trainer-course/)
- [Communicating with ESL Students](https://preftrain.com.au/courses/communicating-with-esl-students/)
- [Lone Worker and Personal Safety Training](https://preftrain.com.au/courses/lone-worker-and-personal-safety-training/)
- [Mind Management Mechanisms](https://preftrain.com.au/courses/mind-management-mechanisms/)
- [Workload Pressure](https://preftrain.com.au/courses/workload-pressure/)
- [Mental Health First Aid Training](https://preftrain.com.au/courses/mental-health-first-aid-training-course/)
- [Frontline Resilience Strategies Training](https://preftrain.com.au/courses/frontline-resilience-strategies-training/)
- [Workplace Capability Training Course](https://preftrain.com.au/courses/workplace-capability-training-course/)
- [Situational Awareness Training Course](https://preftrain.com.au/courses/situational-awareness-training-course/)
- [7 Maxims of Management Training](https://preftrain.com.au/courses/7-maxims-of-management-training/)
- [7 Leads of Leadership](https://preftrain.com.au/courses/7-leads-of-leadership/)
- [Occupational Violence Awareness Training Course](https://preftrain.com.au/courses/occupational-violence-awareness-training-course/)
- [Dealing With Workplace Decadence](https://preftrain.com.au/courses/dealing-with-workplace-decadence/)
- [Workplace Blaming](https://preftrain.com.au/courses/workplace-blaming/)
- [Emerging Leaders Training](https://preftrain.com.au/courses/emerging-leaders-training/)
- [Dealing With Awful People](https://preftrain.com.au/courses/dealing-with-awful-people/)
- [Dancing with the NDIS](https://preftrain.com.au/courses/understanding-the-ndis/)
- [Build a Bridge & Get Over It Training Course](https://preftrain.com.au/courses/build-a-bridge-get-over-it-training-course/)
- [Customer Service Skills for People Not in Customer Service Roles](https://preftrain.com.au/courses/customer-service-skills-for-people-not-in-customer-service-roles/)
- [Frontline Leadership (2 day)](https://preftrain.com.au/courses/frontline-leadership-2/)
- [Right to Disconnect – Weighing Up the Impact](https://preftrain.com.au/courses/right-to-disconnect-weighing-up-the-impact/)
- [Mates to Managers](https://preftrain.com.au/courses/mates-to-managers-training-course/)
- [Communicating in Challenging Environments](https://preftrain.com.au/courses/communicating-in-challenging-environments-training-course/)
- [Volunteer Management Course](https://preftrain.com.au/courses/volunteer-management-course/)
- [Vicarious Trauma Training Course](https://preftrain.com.au/courses/vicarious-trauma-training-course/)
- [Manager Management Course](https://preftrain.com.au/courses/manager-management-course/)
- [Management Courses for Leaders](https://preftrain.com.au/courses/management-courses-for-leaders/)
- [Business Communication Course](https://preftrain.com.au/courses/business-communication-course/)
- [How to Keep People Accountable: Practical In-House Training for Teams](https://preftrain.com.au/courses/keeping-people-accountable/)
- [Workplace Bullying Awareness Training Course](https://preftrain.com.au/courses/workplace-bullying-awareness/)
- [Train the Contact Officer Training](https://preftrain.com.au/courses/train-the-contact-officer/)
- [Team Building Training Course](https://preftrain.com.au/courses/team-building-training-course/)
- [Above/Below the Line Behaviours in the Workplace](https://preftrain.com.au/courses/above-below-the-line-workplace-behaviours/)
- [Psychological Safety Training Course](https://preftrain.com.au/courses/psychological-safety-training-course/)
- [Boost Your ESG Rating Training Course](https://preftrain.com.au/courses/boost-your-esg-rating-training-course/)
- [How to Improve Presentation Skills Training Course](https://preftrain.com.au/courses/how-to-improve-presentation-skills/)
- [Lean Training & Thinking Styles Course](https://preftrain.com.au/courses/lean-thinking-styles/)
- [Resilience and Positive Change Skills Training Course](https://preftrain.com.au/courses/resilience-and-positive-change-skills/)
- [Aggressive Behaviour Management Training in Australia](https://preftrain.com.au/courses/aggressive-behaviour-management-training/)
- [3-Day Instructional Design Master Class](https://preftrain.com.au/courses/instructional-design-master-class/)
- [Sustainability Training Course](https://preftrain.com.au/courses/leads-sustainability/)
- [Strength Based Leadership Training Course](https://preftrain.com.au/courses/works-to-strengths/)
- [Managing Budgets at Work and Home Training Course](https://preftrain.com.au/courses/managing-budgets-at-work-and-home/)
- [Figures out Finances Training Course](https://preftrain.com.au/courses/figures-out-finances/)
- [Delay Management Training Course](https://preftrain.com.au/courses/delay-management/)
- [Communications Accessibility for Passenger Transport Course](https://preftrain.com.au/courses/communications-accessibility-for-passenger-transport/)
- [Empathy Skills Training Course](https://preftrain.com.au/courses/communicates-with-empathy/)
- [Design Thinking Training Course](https://preftrain.com.au/courses/applies-design-thinking/)
- [Diversity and Inclusivity Training Course](https://preftrain.com.au/courses/leads-inclusivity-and-diversity/)
- [Giving and Receiving Feedback Training Course](https://preftrain.com.au/courses/gives-and-receives-honest-and-timely-feedback/)
- [Critical Thinking](https://preftrain.com.au/courses/critical-thinking/)
- [Continuous Improvement Training Workshop](https://preftrain.com.au/courses/continuous-improvement/)
- [Dealing with Duck Hoods Training Course](https://preftrain.com.au/courses/dealing-with-duck-hoods-2/)
- [Sales Upselling Training Course](https://preftrain.com.au/courses/sales-upselling-training/)
- [Acceptable & Unacceptable Australian Workplace Behaviours Training](https://preftrain.com.au/courses/blueprinting-acceptable-unacceptable-workplace-behaviours/)
- [Workplace Gossip Management Training Course](https://preftrain.com.au/courses/tackling-workplace-gossip/)
- [How To Suck Eggs Training Course](https://preftrain.com.au/courses/how-to-suck-eggs/)
- [Frontline Leadership Skills Training Course](https://preftrain.com.au/courses/frontline-leadership/)
- [Employee Experience Training Course](https://preftrain.com.au/courses/employee-experience-design/)
- [Train the Facilitator Training Course](https://preftrain.com.au/courses/train-the-facilitator/)
- [Problem Solving & Decision Making Training Course](https://preftrain.com.au/courses/problem-solving-decision-making/)
- [Story Telling Training Course](https://preftrain.com.au/courses/story-telling/)
- [Listening Skills Training Course](https://preftrain.com.au/courses/listening-skills-training/)
- [Working Across Workplace Generations Training Course](https://preftrain.com.au/courses/working-across-workplace-generations/)
- [Alternative Dispute Resolution Training (ADR) Course – Delivered Across Australia](https://preftrain.com.au/courses/alternative-dispute-resolution-training/)
- [Feedback Management Skills for Managers and Employees Training Course](https://preftrain.com.au/courses/feedback-management/)
- [Compassion Fatigue Training Course](https://preftrain.com.au/courses/compassion-fatigue/)
- [Telephone De-Escalating Skills Training Course](https://preftrain.com.au/courses/telephone-de-escalation-techniques/)
- [Positive Leadership Skills Training Course](https://preftrain.com.au/courses/positive-leadership-skills/)
- [De-Escalating Violence Training Course](https://preftrain.com.au/courses/de-escalating-violence-training-course/)
- [Resentment at Work Removal Strategies Training Course](https://preftrain.com.au/courses/resentment-at-work-removal-strategies/)
- [Neurodiversity in the Workplace Training – Embrace Inclusion & Build Stronger Teams](https://preftrain.com.au/courses/neurodiversity-in-the-workplace/)
- [Psychosocial Hazards In The Workplace Course – On Site Delivery](https://preftrain.com.au/courses/psychosocial-hazards-in-the-workplace/)
- [Mental Health Awareness in the Workplace Training Course](https://preftrain.com.au/courses/mental-awareness-in-the-workplace/)
- [Dealing With Angry People In Australia Training Course](https://preftrain.com.au/courses/dealing-with-angry-people/)
- [Complaint Handling Skills Training Course](https://preftrain.com.au/courses/complaint-handling-skill-training-course/)
- [Recruiting Skills 101 Training Course](https://preftrain.com.au/courses/recruiting-skills-training-course/)
- [De-Escalating Conflict Techniques Training Course](https://preftrain.com.au/courses/de-escalating-conflict-techniques/)
- [Wellbeing Training Course For Organisations](https://preftrain.com.au/courses/wellbeing-at-work/)
- [Solution Focused Coaching Training Course](https://preftrain.com.au/courses/solution-focused-coaching/)
- [Managing Meetings Training Workshop](https://preftrain.com.au/courses/managing-meetings/)
- [Critical Writing Skills](https://preftrain.com.au/courses/critical-writing-skills/)
- [Keeping People Accountable at Work Training Course](https://preftrain.com.au/courses/keeping-people-accountable-training/)
- [How To Design Workplace Learning Videos Training Course](https://preftrain.com.au/courses/how-to-design-workplace-learning-videos/)
- [Burying the Hatchet Training Course](https://preftrain.com.au/courses/burying-the-hatchet-training-course/)
- [Contract Management Skills for Local Government](https://preftrain.com.au/courses/contract-management-skills-for-lg/)
- [How to Say No Training Course](https://preftrain.com.au/courses/how-to-say-no-at-work/)
- [Unconscious Bias Training Course Australia](https://preftrain.com.au/courses/unpacking-unconscious-bias/)
- [Sales Skills Training Course](https://preftrain.com.au/courses/sales-skills-training-course/)
- [Personal Development Training Course](https://preftrain.com.au/courses/personal-development-courses/)
- [Design a Checklist Training Course](https://preftrain.com.au/courses/design-a-checklist/)
- [Regional Manager Training Course](https://preftrain.com.au/courses/separating-role-as-manager-role-in-the-community/)
- [How to Write an Executive Summary Training Course](https://preftrain.com.au/courses/how-to-write-an-executive-summary/)
- [Making a Line in the Sand Training Course](https://preftrain.com.au/courses/line-in-the-sand/)
- [Lateral Light Bulbs Training Course](https://preftrain.com.au/courses/lateral-light-bulbs/)
- [Identifying Anxiety Signs & Depression in Other People Training](https://preftrain.com.au/courses/identifying-signs-of-anxiety-depression-in-other-people/)
- [Negotiating Variations to Contracts Training Course](https://preftrain.com.au/courses/negotiating-influencing-variations-to-contracts/)
- [Sales Skills Training for Technical People Course](https://preftrain.com.au/courses/sales-skills-for-technical-people/)
- [Role Ambiguity at Work Training Course](https://preftrain.com.au/courses/removing-role-ambiguity/)
- [Emotional Intelligence for Challenging Situations in LG Training Course](https://preftrain.com.au/courses/emotional-intelligence-for-challenging-situations/)
- [Induction Training Redesign Course](https://preftrain.com.au/courses/induction-training-redesign/)
- [Removing Recurring Issues Training Course](https://preftrain.com.au/courses/overcoming-recurring-issues/)
- [Bullying Training Course – Removing Workplace Bullies](https://preftrain.com.au/courses/bullying-harassment-in-workplace-2/)
- [360 Degree Leadership Training End to End](https://preftrain.com.au/courses/360-degree-leadership-training-end-to-end/)
- [Dealing with Difficult Clients Training Course](https://preftrain.com.au/courses/how-to-redirect-client-anger/)
- [Working with New and Emerging Diverse Communities Training Course](https://preftrain.com.au/courses/working-with-new-and-emerging-diverse-communities/)
- [Mentor Training Program – Train the Mentor](https://preftrain.com.au/courses/train-the-mentor/)
- [Reducing Workplace “Sickies” Workshop](https://preftrain.com.au/courses/reducing-workplace-sickies/)
- [Dealing With Difficult People Training Course](https://preftrain.com.au/courses/dealing-with-difficult-people-training/)
- [Performance Management Training Course](https://preftrain.com.au/courses/performance-management-training/)
- [Financial Acumen Training Course](https://preftrain.com.au/courses/financial-acumen-training/)
- [Effective Management Course](https://preftrain.com.au/courses/effective-management-course/)
- [Relationship Building with Stakeholders Training Course](https://preftrain.com.au/courses/relationship-building/)
- [Sales Management Residential Training Course](https://preftrain.com.au/courses/sales-management-training-courses/)
- [Transformational Change Training Course Australia](https://preftrain.com.au/courses/transformational-change/)
- [Staff Management Training Course](https://preftrain.com.au/courses/staff-management-course/)
- [Team Leader Training Course](https://preftrain.com.au/courses/team-leader-training-course/)
- [Policy Writing Skills Training Course  Australia](https://preftrain.com.au/courses/policy-writing/)
- [Organisational Skills Training Course](https://preftrain.com.au/courses/organisational-skills-training/)
- [Operations Management Training Course](https://preftrain.com.au/courses/operations-management/)
- [Executive Management Training Course](https://preftrain.com.au/courses/executive-management-training/)
- [CEO Training Course](https://preftrain.com.au/courses/ceo-training-course/)
- [Time Management Training Course](https://preftrain.com.au/courses/time-management-training/)
- [Coach the Coach Training](https://preftrain.com.au/courses/coach-to-coach/)
- [Executive Assistant Training Course](https://preftrain.com.au/courses/executive-assistant-training/)
- [Strategy Development Training Course](https://preftrain.com.au/courses/strategy-development-training/)
- [Consultant Training Course](https://preftrain.com.au/courses/consultant-training/)
- [Coordinator Training Course](https://preftrain.com.au/courses/training-coordinator-course/)
- [Relationship Building with Customers Training Course](https://preftrain.com.au/courses/relationship-building-with-customers/)
- [How to Manage Resources Training Course](https://preftrain.com.au/courses/how-to-manage-resources/)
- [Motivating Employees Skills & Staying Positive Training Course](https://preftrain.com.au/courses/motivational-skills-and-staying-positive/)
- [Speed Reading Training Course](https://preftrain.com.au/courses/speed-reading-course/)
- [Targeting Talent & Selection Skills Training Course](https://preftrain.com.au/courses/targeting-talent-selection-skills/)
- [Employee Recognition Training Course](https://preftrain.com.au/courses/employee-recognition-training/)
- [Walking on Eggshells with an Elephant in the Room Training Course](https://preftrain.com.au/courses/walking-on-eggshells-with-an-elephant-in-the-cupboard/)
- [Email Management Training](https://preftrain.com.au/courses/email-management-training/)
- [Managing Relationships With Direct Reports & Peers Training Course](https://preftrain.com.au/courses/managing-relationships-with-reports-peers/)
- [Supply Chain Relationship Building Training Course](https://preftrain.com.au/courses/supply-chain-relationship-building/)
- [Delegation Skills Training Course](https://preftrain.com.au/courses/delegation-skills-course/)
- [Designing A Training Manual Course](https://preftrain.com.au/courses/designing-a-training-manual-course/)
- [Performance Management & Bullying Awareness Training Course](https://preftrain.com.au/courses/performance-management-and-bullying-awareness/)
- [Behavioural Change Driving Training Course](https://preftrain.com.au/courses/driving-a-behavioural-change/)
- [Influencing Negative Thinking Personalities And Change Resistors Training Course](https://preftrain.com.au/courses/influencing-negative-thinking-personalities-and-change-resistors/)
- [Humour At Work Training Course](https://preftrain.com.au/courses/humour-at-work/)
- [Problem Identification At Work Training Course](https://preftrain.com.au/courses/problem-identification/)
- [Emotional Intelligence Training Course](https://preftrain.com.au/courses/emotional-intelligence-course/)
- [Motivation Skills and Empowerment Skills Training Course](https://preftrain.com.au/courses/empowerment-and-motivation-skills/)
- [Innovation At Work Training Course](https://preftrain.com.au/courses/innovation-at-work/)
- [Influencing Skills Training Course and Persuasion Techniques](https://preftrain.com.au/courses/influencing-and-persuasion-techniques/)
- [Project Management Training Course](https://preftrain.com.au/courses/project-management-courses/)
- [How’s Your Financial Awareness, Are you a Credidiot?](https://preftrain.com.au/courses/hows-your-financial-awareness-are-you-a-credidiot/)
- [Thinking On Your Toes Training Course](https://preftrain.com.au/courses/thinking-on-your-toes/)
- [Productivity Improvement Training Course](https://preftrain.com.au/courses/productivity-improvement-training-course/)
- [Managing Uncertainty At Work](https://preftrain.com.au/courses/managing-uncertainty-at-workplace/)
- [Dealing with Emotional People Training Course](https://preftrain.com.au/courses/dealing-with-emotional-people/)
- [Keeping Your People In The Picture Training Course](https://preftrain.com.au/courses/keeping-your-people-in-the-picture/)
- [Decision Making Training Course](https://preftrain.com.au/courses/decision-making-training-course/)
- [Knowledge Management Training Course](https://preftrain.com.au/courses/knowledge-management/)
- [Nous Management Styles Training Course](https://preftrain.com.au/courses/nous-management-styles/)
- [Employee Engagement Training](https://preftrain.com.au/courses/employee-engagement-training-course/)
- [Financial Skills for Non-Financial People Training Course](https://preftrain.com.au/courses/financial-skills-for-non-financial-people/)
- [Seven Ps (7Ps) of Higher Workplace Performance in Australia Training Course](https://preftrain.com.au/courses/the-7-ps-of-higher-performance/)
- [Territory Management Sales Training Course](https://preftrain.com.au/courses/territory-management-training-course/)
- [Team Building Training Course (Residential Option)](https://preftrain.com.au/courses/team-building-skills/)
- [Succession Planning Training & Talent Management](https://preftrain.com.au/courses/succession-planning-and-talent-management/)
- [Stress Management Training Course](https://preftrain.com.au/courses/stress-management/)
- [Self Development And Knowing Yourself Training Course](https://preftrain.com.au/courses/self-development-and-knowing-yourself/)
- [Retaining Talent And Luring Brilliant People Training Course](https://preftrain.com.au/courses/retaining-and-luring-talented-people/)
- [Reduce Customer Complaints Training Course](https://preftrain.com.au/courses/reduce-customer-complaints/)
- [Leadership in Real Time Training Course](https://preftrain.com.au/courses/realtime-leadership/)
- [Public Speaking Training Course](https://preftrain.com.au/courses/public-speaking-training-course/)
- [Process Improvement Training Workshop](https://preftrain.com.au/courses/process-improvement/)
- [Presenting a Professional Image Training](https://preftrain.com.au/courses/presenting-a-professional-image/)
- [Positive Patient Experiences Training Course](https://preftrain.com.au/courses/positive-experiences-for-patients/)
- [Designing & Conducting a Training Needs Analysis](https://preftrain.com.au/courses/training-needs-analysis-process/)
- [Planning Your Day Training Course](https://preftrain.com.au/courses/planning-being-prepared/)
- [Personal Productivity Training Courses](https://preftrain.com.au/courses/personal-productivity/)
- [Trust Building Training Course](https://preftrain.com.au/courses/trust-building/)
- [Personal Leadership Training Course](https://preftrain.com.au/courses/personal-leadership/)
- [Local Government Understanding Training Course](https://preftrain.com.au/courses/understanding-local-government/)
- [Upwards Bullying Training Course Australia](https://preftrain.com.au/courses/undo-upwards-bullying/)
- [Performance Appraisal Training (PAT)](https://preftrain.com.au/courses/performance-appraisals-training-pat/)
- [Vendor Management Training Course Australia](https://preftrain.com.au/courses/vendor-management-skills-training-course/)
- [Warehouse Management & Supervision Training Course](https://preftrain.com.au/courses/warehouse-management-supervision-training/)
- [Work-Life Balance Training Course](https://preftrain.com.au/courses/work-life-balance-training/)
- [Patience for Patients Training Course](https://preftrain.com.au/courses/patience-for-patients/)
- [Managing Poor Behaviour in the Workplace Training Course](https://preftrain.com.au/courses/workplace-behaviour-course/)
- [Occupational Stress Training Course](https://preftrain.com.au/courses/occupational-stress/)
- [Business Writing Skills Course](https://preftrain.com.au/courses/writing-skills/)
- [Minute Taking Training Course](https://preftrain.com.au/courses/minute-taking-training-course/)
- [Merging Cultures And Minds Training Course](https://preftrain.com.au/courses/merging-cultures-and-minds/)
- [Matrix Management Training Course Australia](https://preftrain.com.au/courses/matrix-management/)
- [Managing Virtual Teams Training Course](https://preftrain.com.au/courses/managing-virtual-teams/)
- [Managing Upwards Training Course](https://preftrain.com.au/courses/managing-upwards/)
- [Negotiating Skills Training Course Australia](https://preftrain.com.au/courses/negotiation-skills-course/)
- [Resilience Skills Training Workshop Australia](https://preftrain.com.au/courses/resilience-training-course/)
- [Technical Management Training Skills Course](https://preftrain.com.au/courses/technical-management-training/)
- [Managing Egos At Work Training Course](https://preftrain.com.au/courses/managing-professional-egos/)
- [Managing Poor Performance & Unacceptable Employee Behaviour Training Course](https://preftrain.com.au/courses/managing-poor-performance-and-unacceptable-employee-behaviour/)
- [Managing Parent Expectations Training Course](https://preftrain.com.au/courses/managing-parent-expectations/)
- [Managing Expectations in Australia Training Course](https://preftrain.com.au/courses/managing-expectations/)
- [Managing Different Generations At Work Training Course](https://preftrain.com.au/courses/managing-different-generations-in-the-workplace/)
- [Managing Organisational Capacity Training Course](https://preftrain.com.au/courses/managing-and-reshaping-organisational-capacity/)
- [Managing Office Politics Training Course](https://preftrain.com.au/courses/managing-office-politics/)
- [Management Skills – The 7 Modes of Modern Management Training Course](https://preftrain.com.au/courses/management-skills-the-7-modes-of-modern-management/)
- [Management Coaching Skills Training Course](https://preftrain.com.au/courses/management-coaching/)
- [Executive Meetings Training Course](https://preftrain.com.au/courses/maintaining-acumen-in-senior-executive-meetings/)
- [Mad Bad Sad Tears Abuse and Threats](https://preftrain.com.au/courses/mad-bad-sad-tears-abuse-and-threats/)
- [Leisure Centre Management Skills Course](https://preftrain.com.au/courses/leisure-management/)
- [Legitimate Leadership Training Course](https://preftrain.com.au/courses/legitimate-leadership/)
- [Leading Change Training Course Australia](https://preftrain.com.au/courses/leading-change/)
- [Interpersonal Skills Training Course](https://preftrain.com.au/courses/interpersonal-skills-training/)
- [Internal Supporting Skills Training Course](https://preftrain.com.au/courses/internal-supporting-skills/)
- [Internal Consulting Skills Training Course](https://preftrain.com.au/courses/internal-consulting-skills-course/)
- [Idea Generating Training Course](https://preftrain.com.au/courses/ideas-generating/)
- [How to Write a Business Case Training Course](https://preftrain.com.au/courses/how-to-write-a-business-case/)
- [Graduate Induction Soft Skills Training Course Australia](https://preftrain.com.au/courses/graduate-induction-course/)
- [Goal Setting Training Course](https://preftrain.com.au/courses/goal-setting/)
- [Discretionary Effort Training Course](https://preftrain.com.au/courses/getting-discretionary-effort/)
- [Interpersonal Skills For 4 Different Generations Training Course](https://preftrain.com.au/courses/g4-interpersonal-skills-for-4-different-generations/)
- [Facilitation Skills Training Course – Train the Facilitator](https://preftrain.com.au/courses/facilitation-training-course/)
- [Employee & Industrial Relations Training Course](https://preftrain.com.au/courses/employee-industrial-relations-training-course/)
- [Developing Coaching Styles Training Course](https://preftrain.com.au/courses/developing-coaching-styles/)
- [Tuckman’s Stages of Group Development Training Course](https://preftrain.com.au/courses/tuckmans-stages-of-group-development/)
- [Train the Trainer Course Australia](https://preftrain.com.au/courses/train-the-trainer-training-course/)
- [Train the Technical Trainer Course](https://preftrain.com.au/courses/train-the-technical-trainer/)
- [Mentoring Skills Training Momentum](https://preftrain.com.au/courses/mentoring-momentum/)
- [Proactive Training Course](https://preftrain.com.au/courses/proactivity-training-course/)
- [Leading Teams Training Course](https://preftrain.com.au/courses/leadership-team-based/)
- [How To Smell The Roses Training Course](https://preftrain.com.au/courses/how-to-smell-the-roses/)
- [Presentation Skills Training Course](https://preftrain.com.au/courses/presentation-skills-training-course/)
- [Positive Customer Experiences Training Course](https://preftrain.com.au/courses/positive-customer-experiences/)
- [Managing Client Expectations Training Course](https://preftrain.com.au/courses/managing-client-expectations/)
- [High Performance Work Practices Training Course (HPWPs)](https://preftrain.com.au/courses/high-performance-work-practices-hpwp/)
- [Working Across Communication Silos Training Course](https://preftrain.com.au/courses/working-across-communication-silos/)
- [Trial By Presentation Skills Training for Government](https://preftrain.com.au/courses/trial-by-presentation/)
- [Telephone Skills Training Course](https://preftrain.com.au/courses/telephone-skills-training-course/)
- [Networking Skills Training Course](https://preftrain.com.au/courses/networking-skills-course/)
- [Email Writing And Etiquette Skills Training Course](https://preftrain.com.au/courses/email-writing-skills-training-and-etiquette/)
- [Dealing With Angry Creditors Training Course](https://preftrain.com.au/courses/dealing-with-irate-creditors/)
- [Dealing With The Cards You’re Dealt Training Course](https://preftrain.com.au/courses/dealing-with-the-cards-your-dealt/)
- [Dealing with Disillusionment at Work Training Course](https://preftrain.com.au/courses/dealing-with-disillusionment/)
- [Dealing with Difficult Patients & Carers Training Course](https://preftrain.com.au/courses/dealing-with-difficult-patients-carers/)
- [Dealing with Difficult Parents Training Course](https://preftrain.com.au/courses/dealing-with-difficult-parents/)
- [Dealing with Difficult Customers (Internal and External) Training Course](https://preftrain.com.au/courses/dealing-with-difficult-customers/)
- [Dealing with Aggressive People Training Course](https://preftrain.com.au/courses/dealing-with-aggressive-people/)
- [Dealing with Challenging Situations Training Course](https://preftrain.com.au/courses/dealing-with-challenging-situations/)
- [Customer Relations Training Course](https://preftrain.com.au/courses/customer-relations-mentoring/)
- [Customer Experience Training For The Public Sector](https://preftrain.com.au/courses/customer-experience-training-public-sector/)
- [Customer Service Skills Training Course](https://preftrain.com.au/courses/customer-service-skills/)
- [Customer Experience Training Course](https://preftrain.com.au/courses/customer-experience-mapping/)
- [Cultural Intelligence Training Course](https://preftrain.com.au/courses/cultural-intelligence-training/)
- [Cultural Diversity Training Course](https://preftrain.com.au/courses/cultural-diversity/)
- [Cross Cultural Coaching](https://preftrain.com.au/courses/cross-cultural-coaching/)
- [Critical Conversations Training Course](https://preftrain.com.au/courses/critical-conversations/)
- [Cultural Awareness Training In The Workplace](https://preftrain.com.au/courses/cultural-awareness-training/)
- [Courageous Conversations And Managing Performance](https://preftrain.com.au/courses/courageous-conversations-and-managing-performance/)
- [Cost Cutting Training Course](https://preftrain.com.au/courses/cost-cutting/)
- [Crisis Management Course](https://preftrain.com.au/courses/crisis-management-training/)
- [Creating A Positive Culture Training Course](https://preftrain.com.au/courses/creating-a-positive-culture/)
- [Consultative Selling Skills Training](https://preftrain.com.au/courses/consultative-selling-skills/)
- [Confronting Middlers Training Australia](https://preftrain.com.au/courses/confronting-middlers/)
- [Conflict Resolution Skills Training Course Australia](https://preftrain.com.au/courses/conflict-resolution-skills/)
- [Compassion Training](https://preftrain.com.au/courses/compassion/)
- [Communications Skills Training Course](https://preftrain.com.au/courses/communication-skills/)
- [Communicating Under Pressure Training](https://preftrain.com.au/courses/communicating-under-pressure/)
- [Committee Roles Training & Committee Acumen](https://preftrain.com.au/courses/committee-control/)
- [Collaboration Skills Training Course](https://preftrain.com.au/courses/collaboration-in-the-workplace/)
- [Close Quarter Conflict Resolution Techniques](https://preftrain.com.au/courses/close-quarter-conflict-resolution-techniques/)
- [Chaos Management Training Course](https://preftrain.com.au/courses/chaos-management/)
- [Change Management Training Course](https://preftrain.com.au/courses/change-management-training/)
- [Career Management Skills Training Program](https://preftrain.com.au/courses/career-management/)
- [Business to Business Sales Skills Training](https://preftrain.com.au/courses/business-to-business-sales-skills/)
- [Business Report Writing Training Course](https://preftrain.com.au/courses/business-report-writing-skills-course/)
- [Business Acumen Skills Training Course](https://preftrain.com.au/courses/business-acumen-skills/)
- [Building Relationships With Clients & Suppliers Training](https://preftrain.com.au/courses/building-relationships-clients-suppliers-flyer/)
- [Body Language Training Course – Non Verbal Communication](https://preftrain.com.au/courses/body-language/)
- [Behavioural Interviewing Skills Training Course](https://preftrain.com.au/courses/behavioural-interviewing-styles/)
- [Behavioural Adjustment Techniques In Intense Situations Training](https://preftrain.com.au/courses/behavioural-adjustment-techniques-in-intense-situations/)
- [BDM Sales Skills Training Course](https://preftrain.com.au/courses/bdm-sales-skills/)
- [Assertiveness Skills Workplace Training Course](https://preftrain.com.au/courses/assertiveness-training/)
- [Authentic Leadership Training Course](https://preftrain.com.au/courses/authentic-leadership/)
- [Anticipate Problems Workshop](https://preftrain.com.au/courses/anticipate-problems-yet-willing-to-take-risks/)
- [Ambiguity and Contrast Training](https://preftrain.com.au/courses/ambiguity-and-contrast/)
- [Agile Project Management Training Course](https://preftrain.com.au/courses/agile-project-management-for-teams/)
- [Advanced Supervisors Skills Training Course](https://preftrain.com.au/courses/advanced-supervisors-course/)
- [Advanced Negotiation Skills Training](https://preftrain.com.au/courses/advanced-negotiating-skills/)
- [Adaptive Leadership Skills Australia](https://preftrain.com.au/courses/adaptive-leadership-skills-australia-workplace/)
- [IT Customer Service Skills Training](https://preftrain.com.au/courses/adding-value-to-your-it-customer-service/)
- [Adaptive Flexible Management Training](https://preftrain.com.au/courses/adaptive-flexible-management/)
- [Account Management Training Course](https://preftrain.com.au/courses/account-management/)
- [Three Blind Mice Training Course](https://preftrain.com.au/courses/3-blind-mice/)
- [Appreciative Inquiry and Design Thinking Course](https://preftrain.com.au/courses/ai-appreciative-inquiry-and-design-thinking/)
- [Leadership Management Training Course](https://preftrain.com.au/courses/leadership-management-training-course/)

## Team Members
- [Danielle Goding](https://preftrain.com.au/team-member/danielle-goding/)
- [David Souter](https://preftrain.com.au/team-member/david-souter/)
- [Deborah Dear](https://preftrain.com.au/team-member/deborah-dear/)
- [Niall Kennedy](https://preftrain.com.au/team-member/niall-kennedy/)

## Testimonials
- [M Blackman](https://preftrain.com.au/testimonial/m-blackman/)
- [Danielle](https://preftrain.com.au/testimonial/danielle/)
- [M Danholm](https://preftrain.com.au/testimonial/m-danholm/)
- [F Bonnaillie](https://preftrain.com.au/testimonial/f-bonnaillie/)
- [K Chand](https://preftrain.com.au/testimonial/k-chand/)
- [S Maxwell](https://preftrain.com.au/testimonial/s-maxwell/)
- [J Woodroffe](https://preftrain.com.au/testimonial/j-woodroffe/)
- [M Chiml](https://preftrain.com.au/testimonial/m-chiml/)
- [L Riddle](https://preftrain.com.au/testimonial/l-riddle/)
- [S Hayes](https://preftrain.com.au/testimonial/5912/)
- [M Hammond](https://preftrain.com.au/testimonial/m-hammond/)
- [M Sarcuglia](https://preftrain.com.au/testimonial/m-sarcuglia/)
- [V Brown](https://preftrain.com.au/testimonial/5637/)
- [L Staak](https://preftrain.com.au/testimonial/l-staak/)
- [H Lowe](https://preftrain.com.au/testimonial/h-lowe/)
- [R Bullock](https://preftrain.com.au/testimonial/r-bullock/)
- [H Wave](https://preftrain.com.au/testimonial/h-wave/)
- [L Newman](https://preftrain.com.au/testimonial/l-newman/)
- [J Arnold](https://preftrain.com.au/testimonial/j-arnold/)
- [C Lintern](https://preftrain.com.au/testimonial/c-lintern/)
- [G Marshall](https://preftrain.com.au/testimonial/g-marshall-2/)
- [G Marshall](https://preftrain.com.au/testimonial/g-marshall/)
- [P Devlin](https://preftrain.com.au/testimonial/p-devlin/)
- [E Schinanski](https://preftrain.com.au/testimonial/e-schinanski/)
- [S Shockenstroom](https://preftrain.com.au/testimonial/s-shockenstroom/)
- [J Sanchez](https://preftrain.com.au/testimonial/j-sanchez/)
- [H Rogers](https://preftrain.com.au/testimonial/h-rogers/)
- [S Bajracharya](https://preftrain.com.au/testimonial/s-bajracharya/)
- [A Spratt](https://preftrain.com.au/testimonial/a-spratt/)
- [M Tavo](https://preftrain.com.au/testimonial/m-tavo/)
- [D Young](https://preftrain.com.au/testimonial/d-young/)
- [W Giani](https://preftrain.com.au/testimonial/w-giani/)
- [N Johns](https://preftrain.com.au/testimonial/n-johns/)
- [C Deering](https://preftrain.com.au/testimonial/c-deering/)
- [C Hamilton](https://preftrain.com.au/testimonial/c-hamilton/)
- [L Buonoo](https://preftrain.com.au/testimonial/l-buonoo/)
- [R Pitty](https://preftrain.com.au/testimonial/r-pitty/)
- [N Tummers](https://preftrain.com.au/testimonial/n-tummers/)
- [B Ebell](https://preftrain.com.au/testimonial/b-ebell/)
- [E McCobe](https://preftrain.com.au/testimonial/e-mccobe/)
- [T Mulveney](https://preftrain.com.au/testimonial/t-mulveney/)
- [N Machin](https://preftrain.com.au/testimonial/n-machin/)
- [A Gutierrez](https://preftrain.com.au/testimonial/a-gutierrez/)
- [A Just](https://preftrain.com.au/testimonial/a-just/)
- [S Shirvington](https://preftrain.com.au/testimonial/s-shirvington/)
- [G Brastaup](https://preftrain.com.au/testimonial/g-brastaup/)
- [R Maharjan](https://preftrain.com.au/testimonial/a-miller/)
- [G Lillico](https://preftrain.com.au/testimonial/g-lillico/)
- [D Cunningham](https://preftrain.com.au/testimonial/d-cunningham/): It was clear from the beginning that the trainer was an industry professional. The people at Preferred Training Networks really do take into consideration the client’s needs before providing the trainer and particular course.”
- [M Thomson](https://preftrain.com.au/testimonial/m-thomson/): Genuinely the most practical, useful behavioral course I've done to date. Bravo.
- [K Hancock](https://preftrain.com.au/testimonial/k-hancock/): Great presenter, excellent energy. Interesting and relevant content
- [Cr. A. Munari](https://preftrain.com.au/testimonial/cr-a-munari/): Best training session that I have attended. Kept me engaged and interested.
- [G. Wilson](https://preftrain.com.au/testimonial/g-wilson/): This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
- [D Fortini](https://preftrain.com.au/testimonial/d-fortini/): Russell delivered the contents in a manner that was entertaining and engaging.
- [M. Godber](https://preftrain.com.au/testimonial/m-godber-2/): Red Cross has a large and diverse workforce. I like your ability to adapt to our professional development needs. Your ability to tailor and design courses is refreshingly delightful. The topping on the cake is the exceptional customer service.
- [M. Bolliger](https://preftrain.com.au/testimonial/m-bolliger/): Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
- [R Birch](https://preftrain.com.au/testimonial/r-birch/): We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
- [C. Haintz](https://preftrain.com.au/testimonial/c-haintz/): Short, sharp and to the point. Ideal length of time.
- [A. Weekes](https://preftrain.com.au/testimonial/a-weekes/): Tom was a really engaging presenter, really enjoyable and useful session.
- [M Habjan](https://preftrain.com.au/testimonial/m-habjan/): David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
- [J. Shelberg](https://preftrain.com.au/testimonial/j-shelberg/): Lots of fun, made it easy to learn.
- [J Penfold](https://preftrain.com.au/testimonial/j-penfold/): Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
- [T Huthhison](https://preftrain.com.au/testimonial/t-huthhison/): The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
- [R Bibby](https://preftrain.com.au/testimonial/r-bibby/): Trish was wonderful – very insghtful and engaging.
- [R Futter](https://preftrain.com.au/testimonial/r-futter/): On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
- [A Martin](https://preftrain.com.au/testimonial/a-martin/): Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
- [J Rogers](https://preftrain.com.au/testimonial/j-rogers/): We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
- [D Hartman](https://preftrain.com.au/testimonial/d-hartman/): Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
- [K Potter](https://preftrain.com.au/testimonial/k-potter/): The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
- [J McConnell](https://preftrain.com.au/testimonial/j-mcconnell/): Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
- [C Lane](https://preftrain.com.au/testimonial/c-lane/): Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great - the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer's experience.
- [A McKenzie](https://preftrain.com.au/testimonial/a-mckenzie/): He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
- [M Godber](https://preftrain.com.au/testimonial/m-godber/): When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
- [A Sebastian](https://preftrain.com.au/testimonial/a-sebastian/): I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
- [K Austin](https://preftrain.com.au/testimonial/k-austin/): After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
- [P Rigbye](https://preftrain.com.au/testimonial/p-rigbye/): Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
- [R Birch Projects and Policy Officer](https://preftrain.com.au/testimonial/r-birch-projects-and-policy-officer/): We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
- [K Jones](https://preftrain.com.au/testimonial/k-jones/): The training was well received, useful and relevant and the trainer was fantastic
- [L Cox](https://preftrain.com.au/testimonial/l-cox/): Looks like you hit the mark again, I love that you guys are available to do this sort of thing
- [K Aldridge](https://preftrain.com.au/testimonial/k-aldridge/): Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
- [D Baxter-Tomkins](https://preftrain.com.au/testimonial/d-baxter-tomkins/): Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
- [A Fontaine L&D Consultant](https://preftrain.com.au/testimonial/a-fontaine-ld-consultant/): The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
- [M Hewitt](https://preftrain.com.au/testimonial/m-hewitt/): Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
- [M Collett](https://preftrain.com.au/testimonial/m-collett/): I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
- [C Davenport Quality Manager](https://preftrain.com.au/testimonial/c-davenport-quality-manager/): “Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
- [J Zavecz](https://preftrain.com.au/testimonial/j-zavecz/): “Very engaged with content - always great to break it up with videos/break out rooms.”
- [O Goldrick](https://preftrain.com.au/testimonial/o-goldrick/): “Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
- [G Sinclair](https://preftrain.com.au/testimonial/g-sinclair/): “Very engaging and interesting training session.”

## Products
- [Frontline Leadership – Tasmania](https://preftrain.com.au/product/frontline-leadership-tasmania/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership – Perth](https://preftrain.com.au/product/frontline-leadership-perth/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership – Adelaide](https://preftrain.com.au/product/frontline-leadership-adelaide/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership – Brisbane](https://preftrain.com.au/product/frontline-leadership-brisbane/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership – Sydney](https://preftrain.com.au/product/frontline-leadership-sydney/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership – Melbourne](https://preftrain.com.au/product/frontline-leadership-melbourne/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [MBSTAT in LG](https://preftrain.com.au/product/mbstat-in-lg/): This MBSTAT course helps participants manage emotionally charged and challenging behaviours in the workplace. It focuses on recognising different behavioural responses such as anger, distress, and aggression, and applying practical techniques to de-escalate situations safely. Participants gain confidence in handling difficult interactions, maintaining professionalism, and protecting their own wellbeing in high-pressure environments.
- [Frontline Leadership](https://preftrain.com.au/product/frontline-leadership/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Frontline Leadership](https://preftrain.com.au/product/frontline-leadership-june-2026/): The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity. Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.
- [Organisational Culture Vultures](https://preftrain.com.au/product/organisational-culture-vultures/): Organisational Culture Vultures, written by Niall Kennedy and Dan Casey, discusses the importance of understanding and safeguarding organisational culture from toxic influences while fostering a positive, lasting environment.
- [Extended Leadership Capabilities](https://preftrain.com.au/product/extended-leadership-capabilities/): Extended Leadership Capabilities is a new book by Niall Kennedy, designed for HR and Capability Development professionals looking to explore future leadership capabilities through engaging stories and humour.
- [Hidden Observations](https://preftrain.com.au/product/hidden-observations/): This book is a delicate insight into how people and organisations operate.The observations in this book are curated to coax the reader to rethink human interactions. Some of the observations within this book will lead you to make your own discoveries.
- [Errant Workplace Behaviours Book](https://preftrain.com.au/product/errant-workplace-behaviours-book/): Ernie the head horse runs a dysfunctional farm. Ernie is not the world’s best manager. Consequently the animals have developed errant behaviours, causing havoc on the farm. This book invites the reader to consider the errant behaviours happening within their own organisation. You also get the opportunity to tally up the costs of errant behaviours at your organisation.
- [All Aboard the Brain Train Book](https://preftrain.com.au/product/all-aboard-the-brain-train-book/): All Aboard The Brain Train is a new eBook by Niall Kennedy, written especially for those interested in leadership development or cultivating leadership skills for the future.

## Course Categories
- [All Leadership and Management Courses](https://preftrain.com.au/all-courses/all-leadership-and-management-courses/)
- [Change Management](https://preftrain.com.au/all-courses/change-management-courses/)
- [Communication](https://preftrain.com.au/all-courses/communication/)
- [Conflict Management](https://preftrain.com.au/all-courses/conflict-management/)
- [Culture and Diversity](https://preftrain.com.au/all-courses/culture-and-diversity/)
- [Customer Service](https://preftrain.com.au/all-courses/customer-service/)
- [Government Employee Training](https://preftrain.com.au/all-courses/government-employee-training/)
- [Leadership](https://preftrain.com.au/all-courses/leadership/)
- [Learning and Training](https://preftrain.com.au/all-courses/learning-and-training/)
- [Other Courses](https://preftrain.com.au/all-courses/other-courses/)
- [Personal Productivity](https://preftrain.com.au/all-courses/personal-productivity-courses/)
- [Popular](https://preftrain.com.au/all-courses/popular-courses/)
- [Project and Business Skills](https://preftrain.com.au/all-courses/project-and-business-skills-courses/)
- [Safety, Wellbeing and Mental Health](https://preftrain.com.au/all-courses/safety-wellbeing-and-mental-health/)
- [Workplace Performance](https://preftrain.com.au/all-courses/workplace-performance/)

## Product categories
- [Books](https://preftrain.com.au/product-category/books/)
- [Courses](https://preftrain.com.au/product-category/public-courses/)