Course Category
NEWSLETTER
Micro Learning
Interpersonal Skills
- Discover vocal techniques to be more authoritative with allied health professionals
- Remove ambiguity from patient instructions
- Compose short sharp sentences instead of prose to get your message across to patients
- Understand motivational styles and behavioural cohort styles..
Dealing with People in Emotional Situations
- Communicate with empathy.
- Communicate effectively with medical professionals with key listening and questioning skills.
- Practise active listening techniques.
- Understand the motivations and values of patients and carers
Distributing the Workload
- Discuss ways to increase capacity and capability
- Use time management techniques to tackle bigger projects
- Create a knowledge sharing culture within health
- Master the art of delegating in a health environment
Directing Others
- Set clear and reasonable expectations.
- Use directive language towards patients and allied health professionals that is unambiguous
- Keep people engaged and motivated.
- Negotiate when appropriate.
Keeping Your People In The Picture
- Remove role ambiguity.
- Keep health staff focused and motivated.
- Ensure your patients feel secure.
- Use proven risk reduction tools to streamline external communications
Leadership Skills in Health
- Discuss the leadership skills that a strong leader possesses
- Understand the benefits of ‘active listening’ and ‘questioning’ skills
- Communicate effectively with patients of different generations, cultures and personalities.
- Discuss the principle of leading by walking around.
Leading Change
- How to lead change
- Identify change champions within health
- Communicate the need for change
- Allow people time to get on board the change.
Directing Others
- Set clear and reasonable expectations.
- Use directive language towards patients and allied health professionals that is unambiguous.
- Keep your people engaged and motivated.
- Adaptive leadership styles.
Employee Engagement Training
- Understand the importance of strategy, culture and values within health
- Learn about the link between valuing health staff and professionals, and higher organisational performance
- Why do organisations embrace employee engagement scores
- Administer a balance that supports employee values.
Dealing with Difficult People
- Develop tools to deal with difficult patients
- Respond rather than react
- Become familiar with the motivations of difficult patients and staff
- Set behavioural boundaries.
Positive Customer Experiences
- Build rapport with patients and carers
- Blueprint your existing patient experience
- Manage patient expectations professionally and practically
- Appreciate the patient’s perspective and experience.
Thinking like a Patient
- Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff
- Patient thinking styles
- Motivations of carers
- De-clutter the mind and regain perspective and context.
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Cultural Diversity Training
Communicating with people from different cultures
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and