All Courses

Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations. […]

Designed by a psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of trust within teams therefore effecting […]

Importance of Conflict Resolution Skills Training Conflict resolution training: Why is it so important? Dealing with conflict at work can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Workplace conflicts should be resolved quickly before they fester and grow. Dealing With Conflict in […]

Methodology:  Step 1: Facilitator prepares and meets parties one on one to hear individual perspectives.  Step 2: Facilitated conflict resolution and mediation program with all parties together  Step 3: One on one debrief with each party  Step 4: Agreement; facilitator formulates and recommends an agreement for all parties  Notes:  The facilitators style is amicable. The facilitator will help each party to state their case tactfully. Any common  ground will be accentuated, […]

Need For Crisis Management Course There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our […]

Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.

As we know violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred.  The course will bring participants up […]