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Consult: to seek information or advice with specialist knowledge on a particular subject. Here’s a paradox. “Consultant” is often understood by consultants. These consultants don’t actually know how to consult. What about your telco consultants working in the call centres? Surely, they are not consulting if they are just trying to sell up the most expensive phone plan. NUTS AND […]

Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients. Program outline Your number one priority – your customers/clients Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered * communicating with your clients […]

Tailored Professional Development Training Preferred Training Networks gives you access to the best trainers, facilitators and instructional designers in Australia. Our experts are referred by the senior management from Australia’s top companies. Our knowledgeable consultants are easy to work with and will take utmost care to ensure that you are able to meet your learning goals. We understand that requirements […]