Internal Supporting Skills Training Course

Internal Supporting Skills Training is designed to empower internal support staff.

This Internal Supporting Skills workshop provides internal supporters with the opportunity to develop and refine their internal support skills. They will gain knowledge in customer service, problem-solving, communication, and workload management. Through a combination of scenarios, activities, and discussions, participants will learn how to respond to customer inquiries, troubleshoot technical problems, and use effective customer service techniques. They will also explore ways to provide timely resolutions, plan and prioritise tasks, create efficient processes, and build relationships with colleagues. This course is designed to help participants develop their customer service and internal support skills and increase their confidence in these areas.

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Key Learning Outcomes

At the conclusion of this tailored Internal Supporting Skills workshop, participants will have the skills to:

Understand how group dynamics can play a positive role in team functioning
Identify the strengths and weaknesses of their behavioural style
Clearly define their role within the team
Discuss the primary cause of conflict in Local Government
Consult internally with confidence and precision
Create strategies for dealing with a range of internal stakeholders
Apply improved communication skills for better negotiated outcomes
Develop a more effective consulting role
Understand how to build commitment
Break down communication silos

Course Description

For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes. A bridge (like an organisation) without adequate supports collapses.

Internal Supporting Skills Key Course Content

Understand how group dynamics can play a positive role in team functioning
Identify the strengths and weaknesses of their behavioural style
Clearly define their role within the team
Discuss the #1 cause of conflict
Consult internally with confidence and precision
Create strategies for dealing with a range of internal stakeholders
Apply improved communication skills for better negotiated outcomes
Develop a more effective consulting role
Understand how to build commitment
Break down communication silos

On Site Delivery – using local facilitators means no travel costs in Sydney, Brisbane, Melbourne, Darwin, Canberra, Adelaide, Launceston and Perth.

Internal Supporting Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–10 participants
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be tailored to your timelines
Cost: Price on request.

For more information, please contact: Preferred Training Networks on 1300 323 752 or email: [email protected]

Frequently Asked Questions

Q. Who should attend the Internal Supporting Skills Training?

A. This course is ideal for internal service providers, administrative staff, and team members who support other departments within an organisation, aiming to enhance their collaborative and communication skills.

Q. What are the key learning outcomes of this course?

A. Participants will learn strategies for effective internal communication, building strong interdepartmental relationships, and delivering high-quality internal customer service.

Q. Is this training available across Australia?

A. Yes, we offer the Internal Supporting Skills Training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.

Q. How long is the course?

A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.