A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Many workplace performance issues continue longer than they should because difficult conversations are delayed or avoided. Leaders often know a discussion needs to happen but struggle with how to approach it constructively and professionally.
The Courageous Conversations and Managing Performance Training course by Preferred Training Networks gives leaders and managers the tools to address performance concerns early, communicate clearly, and build accountability within teams. This practical workshop helps participants handle sensitive conversations with confidence while maintaining professionalism and respect.
By the end of this course, participants will be able to:
Managing performance effectively requires more than policies and procedures. It requires the ability to have honest conversations that encourage improvement while maintaining positive working relationships.
This course combines two critical workplace skills: courageous conversations and performance management. Participants learn how to plan and structure difficult discussions, respond strategically to reactions, and keep conversations focused on outcomes rather than emotion.
The workshop also explores common behaviours that can derail performance conversations, including defensiveness, blame shifting, avoidance, and attempts to change expectations midway through discussions. Participants learn how to stay calm, set boundaries, and guide conversations back to measurable behaviours and agreed outcomes.
Real workplace scenarios and practical exercises are used throughout the course to strengthen confidence and improve communication skills.
