Occupational Violence Awareness Training Course

Occupational Violence Awareness training helps organisations understand that violence and aggression rarely occur without warning. These behaviours are often preceded by emotional triggers, communication breakdowns, or unresolved conflict. This course supports participants in recognising the psychology behind aggressive behaviour and how everyday interactions can either escalate a situation or help reduce risk.

Participants learn how to build rapport in difficult interactions, use reflective listening, and substitute language that reduces hostility rather than fuels it. The course also addresses workplace bullying, emotional intelligence, and the importance of structured debriefing after an incident.

Importantly, the program brings participants up to date with relevant legislation and employer responsibilities around preventing and managing occupational violence.

This course is ideal for employees and managers who may encounter volatile or emotionally charged situations, including:

Customer-facing staff
Healthcare and community services
Education professionals
Government and regulatory roles
Supervisors and frontline leaders

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Key Learning Outcomes

By the end of this course, participants will be able to:

Define occupational violence and workplace aggression
Identify different types of violent and aggressive behaviours
Recognise early warning signs and behavioural triggers
Use reflective listening to gain understanding and reduce tension
Deflect anger safely rather than confronting it
Apply emotional intelligence in high-pressure situations
Use alternative language to de-escalate disputes
Set boundaries and make strategic withdrawals when needed
Understand the importance of debriefing after incidents
Review internal protocols and response procedures
Understand legislative responsibilities for managing occupational violence
Pre-assess risk before face-to-face interactions

Course Description

Reduce risk, improve awareness, and respond safely to volatile situations

Occupational violence can occur in any workplace – often without warning. From heightened emotions and verbal aggression to physical threats, these situations place employees and organisations at serious risk.

The Occupational Violence Awareness course by Preferred Training Networks equips participants with the psychological awareness, communication techniques, and practical strategies needed to minimise the likelihood of violence and respond appropriately when situations escalate.

This program focuses on prevention, early intervention, and post-incident response. It is not a self-defence course. Instead, it builds confidence in recognising warning signs, defusing tension, and prioritising personal safety and wellbeing.

Frequently Asked Questions

What types of occupational violence are covered in this course?

This course covers a range of occupational violence risks including verbal aggression, threats, intimidation, and physical violence. Participants learn how to recognise early warning signs and respond appropriately to reduce risk and protect themselves and others.

Will participants learn how to de-escalate potentially violent situations?

Yes. The training focuses on practical de-escalation techniques such as communication strategies, recognising behavioural cues, and managing emotional responses to reduce the likelihood of situations escalating into violence.

Is this training suitable for frontline and high-risk roles?

Absolutely. This course is ideal for frontline staff, customer-facing roles, healthcare workers, local government teams, and any employees who may encounter aggressive or unpredictable behaviour in their work environment.

Where And When?:

Duration: One-day workshop
Delivery:

In-person at your workplace or training venue
Virtual delivery with full technical support

Group Size: Recommended 4–12 participants

Each organisation receives a tailored program outline, facilitator bio, training cost, and proposed dates within 24 hours at no obligation.