Frontline Leadership (2 day)

“Leadership is the capacity to translate vision into reality.” – Warren Bennis

The Frontline Leadership Training Course helps existing and emerging leaders strengthen the skills they need to manage people effectively, boost team morale, and achieve organisational goals. This two-day interactive program focuses on transforming team members into capable and confident frontline leaders who lead with empathy, accountability, and clarity.

Participants learn how behaviour, communication, and leadership styles shape workplace culture. Through practical exercises, real-world case studies, and guided reflection, they gain the confidence to lead diverse teams, handle challenges, and promote collaboration across the workplace.

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Key Learning Outcomes

Day 1: Team Leadership

MODULE 1	LEARNING OUTCOMES
Effective Frontline Leadership	Understand the shift from mate to leader and its challenges Recognise how behaviour shapes team culture Model consistent and visible leadership Clarify expectations and align team goals
MODULE 2	LEARNING OUTCOMES
Leadership Styles & Self-Awareness	Recognise different leadership styles and when to apply them Identify personal strengths and development areas Understand behavioural styles at work Balance task and relationship focus to improve results
MODULE 3	LEARNING OUTCOMES
Communication & Critical Conversations	Recognise barriers to effective workplace communication Apply the 4-Stage Model for managing difficult conversations Having critical conversations Email communication 101 Respond rather than react to challenging behaviour Communicate assertively and maintain professionalism under pressure
MODULE 4	LEARNING OUTCOMES
Team Resilience & Conflict Management	Understand the Kamin Performance Curve and personal stress responses Apply Thomas-Kilmann Conflict Modes to workplace challenges De-escalating conflict techniques Promote resilience and recovery within teams Build unity through shared problem-solving and mutual support

Day 2: Self-Leadership

MODULE 1	LEARNING OUTCOMES
Planning, Prioritising & Decision-Making	Distinguish between urgent and important tasks Use planning tools to manage time and competing priorities Limit interruptions Apply logical and creative thinking to decisions Maintain focus when priorities shift or resources change
MODULE 2	LEARNING OUTCOMES
Delegation & Accountability	Apply the NEWS Delegation model to share workload effectively Clarify team responsibilities using the RACI framework Micromanagement and/or empowerment Clarify roles Keep people accountable Build accountability and trust through follow-up practices
MODULE 3	LEARNING OUTCOMES
Values, Behaviour & Motivation	Recognise how personal values influence workplace behaviour Understand differences in team value systems Encourage motivation through fairness and inclusion Listening and questioning skills Foster trust, recognition, and ownership within the team
MODULE 4	LEARNING OUTCOMES
Strategic Thinking & Leadership Action Plan	Define practical strategic thinking for frontline roles Link day-to-day leadership to organisational objectives Leaving your legacy behind Change management 101 Set measurable goals that integrate people and performance outcomes Create a personal leadership action plan to embed key learning

Course Description

This two-day course builds confident and capable frontline leaders. Participants learn how their behaviour and communication shape team culture and morale. Participants explore how to lead people, not just manage tasks. The course covers leadership styles, communication, delegation, and feedback. It also looks at resilience, stress, and conflict in teams. This program bridges the gap between managing tasks and leading people, thus creating capable, confident, and future-ready frontline leaders.

Where And When?:

Target Audience:
Existing and upcoming frontline leaders & managers.

Duration:
This course is available as a 2-day course.

Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size:
We recommend a group size of 4-10 people.

Get a Quick Quote:
Let us know if you would like an obligation free quote for your organisation.