Customer Relations Training Course

Customer Relations Workshops punch above their weight in delivering meaningful actionable outcomes. It’s an opportunity for the group to understand the relations and intricacies with customers. Maintaining strong customer relations is crucial.

This course will equip participants with the essential skills and strategies to effectively improve customer relationships. From understanding customer needs and expectations to handling challenging situations, this course covers all aspects of building and maintaining positive customer relationships.

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Nearest Capital/Regional City Or Virtual Delivery Preferred

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Testimonial

What Our Previous Participants Think About The Customer Relations Training Course

Key Learning Outcomes

At the conclusion of this program participants will possess the skills to:

Utilise behavioural techniques & understand Emotional Intelligence
Diffuse unhappy or irate customers
Develop customer excellence
Analyse your service from the customers perspective
Substitute vocabulary that can cause confusion
Propose alternatives when you can’t meet the customer’s preference
Blueprint the customer’s experience
Prepare a mentoring strategy
Coach for success and build feedback loops
Discover how to make a good first impression (in person or by phone)
Understand the 3 ways to mentor peers in a small group environment
Transfer skills from mentoring session back to the workplace

Course Description

Plan of action

Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations.

This course captures the behaviours that build relationships with customers. By developing some key mentoring skills, your workplace champions will be able to embed these behaviours to your newer recruits or inexperienced representatives.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be conducted as a one day or half day program
Cost: Price on request.

If you would like more information on our customer relations training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]

Customer Relations & Mentoring 4.4 out of 5 based on 36 user ratings.

The course was very informative and it presented exceptionally well!

Kelvin Muchiri

Really found inspiration and hope in what Michelle provided

Rhonda Rees

Amazing course! Engaging, fun and learnt so much. Thank you always.

Kate Bartlett

Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.

Vicki Hutchinson

Best every course

Yonas Masrsha Tesfaye

Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!

Ethan Calleja

Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘

Nedra Vanden Driesen