Lone Worker and Personal Safety Training

Some roles require staff to work alone or interact with members of the public without immediate support nearby. Domestic visits are always a concern as they can escalate quickly and sometimes without any past difficulties. This practical course provides participants with strategies to improve personal safety and confidently manage challenging or unpredictable environments. Participants discover how to assess risks and respond appropriately when concerns arise. The session focuses on prevention and preparation to help staff stay safe while carrying out their duties. Participants will also explore realistic strategies for planning visits and knowing when to pause or safely exit a situation. The course doesn’t want to cause unnecessary duress but does discuss things that could occur: Carjacking, Car Following, Standover, Group Anger, Blocked in Parking, Family Covering Exits.

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Nearest Capital/Regional City Or Virtual Delivery Preferred

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Key Learning Outcomes

Your tailored Lone Worker and Personal Safety training program will give participants the skills to:

Understand the risks associated with lone and remotework
Conduct a quick personal safety risk assessment
Recognise environmental and behavioural warning signs
Improve situational awareness in unfamiliar settings
Apply personal safety strategies before, during and after visits
Use communication and de-escalation techniques to reduce risk
Identify safe exit strategies and checkpoint moments
Understand reporting, escalation and support processes
Develop a personal action plan to improve workplace safety
Critique transactional analysis techniques
Tap into your emotional intelligence

Where And When?:

Target Audience: Staff and employees

Duration: Full-day course

Delivery: In-person at your organisation or venue, or virtual

Group Size: Recommended 4 to 10 participants

Resources: Certificate of completion plus the option of a free follow-up refresher course with the original trainer