A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Improving patient experiences within healthcare makes sense. Let’s be honest, patients and carers can be demanding. Patience in healthcare can sometimes be akin to a burning fuse. This in-house Improving Patient Experience training course will help you develop patience skills and explore strategies for managing difficult emotions. You will learn how to recognise and respond to stressful situations calmly and constructively.
You’ll become more aware of your triggers and the strong emotions that follow, and you will gain the Patient Satisfaction skills to manage them with clarity and resilience. We’ll discuss what it means to practice self-compassion and mindfulness, and how this can influence decision-making and behaviour.
Through interactive activities and reflective exercises, you will be better equipped to manage frustration and develop a deeper understanding of yourself and others.
Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference.
However, this original motivation can get hazy when dealing with the day to day challenges of the workplace. Wouldn’t it be great if you could recapture some of that energy and motivation you had when you started out on your health career? Discover proven ways to refocus your priorities and recapture your patience for patients!
Would you like to attend this program?
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah [email protected]
