Patience for Patients Training Course

Improving patient experiences within healthcare makes sense. Let’s be honest, patients and carers can be demanding. Patience in healthcare can sometimes be akin to a burning fuse. This in-house Improving Patient Experience training course will help you develop patience skills and explore strategies for managing difficult emotions. You will learn how to recognise and respond to stressful situations calmly and constructively.

Patient Experience Satisfaction Training

You’ll become more aware of your triggers and the strong emotions that follow, and you will gain the Patient Satisfaction skills to manage them with clarity and resilience. We’ll discuss what it means to practice self-compassion and mindfulness, and how this can influence decision-making and behaviour.

Through interactive activities and reflective exercises, you will be better equipped to manage frustration and develop a deeper understanding of yourself and others.

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Key Learning Outcomes

Your tailored Improving Patient Experience workshop will provide participants with the skills to:

Develop strategies for increasing patience and tolerance levels
Identify the traits of four behavioural styles
Use behavioural styles as the basis for establishing and maintaining professional relationships
Identify individual strengths and weaknesses
Describe the anger cycle
Rediscover the patience of your youth
Implement personal workplace resilience strategies
Revitalise personal motivational levels
Evaluate the impact of disillusioned professionals on patients
Develop strategies to combat detachment

Course Description

Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference.

However, this original motivation can get hazy when dealing with the day to day challenges of the workplace. Wouldn’t it be great if you could recapture some of that energy and motivation you had when you started out on your health career? Discover proven ways to refocus your priorities and recapture your patience for patients!

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be conducted as a one day or half day program
Cost: Price on request.

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah [email protected]