Positive Patient Experiences Training Course

Setting positive experiences can make a night and day difference for patients. This Positive Experience for Patients workshop gathers together a thinking group, on figuring out ways to improve patient experiences. This tailored Positive Patient Experiences in-house course can have a dramatic impact quickly.

And the best thing is, you’ll find lots of low-hanging fruit that’s easy to implement. So improving the patients’ experience might be a range of little things. Maybe it’s fixing the toaster in the common area? Maybe it’s just improving your bedside mannerism? Maybe it’s an extra garden clean up before the weekend?

Improving Patient Experience Training Course

Understanding and setting positive patient experiences can also be complex. So let’s look at the high hanging fruit too. Ancient Rome wasn’t built in a day but it was built eventually. The next frontier of patient service is creating positive experiences for patients. Your people will be surprised at the innovation and impact of positive experiences for customers. Discover ways to positively change your patients’ experience and interaction with your organisation and your staff.

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What Our Previous Participants Think About The Positive Patient Experiences Training Course

Key Learning Outcomes

Your tailored Positive Patient Experiences workshop will give participants the skills to:

Blueprint your existing patient experience
Consider your patients as guests to critique dramaturgy techniques
Motivate your people to move beyond excellent patient services as a performance metric
Critique the impact of positive patient experiences and stakeholder relationships
Build rapport with patients and carers (even when it seems impossible)
Substitute vocabulary that diminishes the ideal customer experience
Manage patient expectations professionally and practically
Evaluate how behaviour and attitude impacts on self and others
Appreciate the patient’s perspective and experience
Develop improved communication skills for improving the patient’s experience

Course Description

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request.

Target Audience: Health Managers and Staff

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]

The course was very informative and it presented exceptionally well!

Kelvin Muchiri

Really found inspiration and hope in what Michelle provided

Rhonda Rees

Amazing course! Engaging, fun and learnt so much. Thank you always.

Kate Bartlett

Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.

Vicki Hutchinson

Best every course

Yonas Masrsha Tesfaye

Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!

Ethan Calleja

Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘

Nedra Vanden Driesen