Train the Contact Officer Training

This essential course equips contact officers with the skills and knowledge to excel in their role as contact officer. The course builds understanding of what is/isn’t discrimination, bullying and harassment.

Tailored ‘Train the Contact Officer’ Training Course

The contacts officer’s role is not to provide judgment nor shortcuts. A contact officer working within the boundaries of the role is a key asset for an organisation. But when they work outside the role boundaries, they can cause unnecessary alarm and duress.

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What Our Previous Participants Think About The Train the Contact Officer Training

Key Learning Outcomes

Your Train the Contact Officer Training program will give participants the skills to:

Clearly define the responsibilities and limitations of a contact officer’s role.
Understand what is/isn’t discrimination, bullying and harassment (scenarios and hypotheticals)
Develop active listening to handle concerns appropriately.
Listen without forming judgement
Discuss how to offer available services
Being a person of trust
Managing upwards skills
Matching and mirroring techniques
Using NLP communication techniques
Paraphrase to check for understanding
Scan the environment for trouble signs
Learn how to foster a positive workplace culture while adhering to organisational guidelines.
Gain practical strategies for escalating issues correctly and supporting colleagues effectively.

The course was very informative and it presented exceptionally well!

Kelvin Muchiri

Really found inspiration and hope in what Michelle provided

Rhonda Rees

Amazing course! Engaging, fun and learnt so much. Thank you always.

Kate Bartlett

Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.

Vicki Hutchinson

Best every course

Yonas Masrsha Tesfaye

Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise. The presentation was targeted and had the perfect balance of knowledge and reflection. I would encourage this workshop for any team, especially those preparing of have gone through organisational change!

Ethan Calleja

Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘

Nedra Vanden Driesen