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Emotional Intelligence Training Course
Emotional Intelligence
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Emotional Intelligence (EI or EQ) surged in popularity after Daniel Goleman’s work highlighted a simple truth: success at work isn’t just about raw brainpower but it’s also about how well you understand yourself and work with others. A high IQ might help you solve problems faster, but a high EQ often determines whether you can collaborate, communicate clearly, stay composed under pressure, and build trust in a team.

This Emotional Intelligence Skills Training course builds practical emotional awareness and self-control. Participants develop stronger self-awareness and self-regulation, improve empathy and assertiveness, and learn how emotions drive behaviour, decisions, and relationships at work. Many organisations are now using emotional intelligence as the foundation of their leadership capability frameworks. This makes a lot of sense as it’s a “self-discovery” step. To understand others you’ve got to understand you.

Tailored Emotional Intelligence Inhouse Training Courses

This is the next level. If you’ve got 6 or more people then the tailored inhouse course would be perfect

A one size fits all approach to building relationships is ineffective. Learn how emotional intelligence (EI) can give you valuable insights to understand how other people think and work.

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Emotional Intelligence
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Testimonial

What Our Previous Participants Think About The Emotional Intelligence Training Course

Key Learning Outcomes

The Emotional Intelligence & Relationship Building program will give participants the skills to:

  • Add value to their clients
  • Implement CRM Strategies to develop long term relationships
  • Use EI to be an outstanding coach and leader
  • Manage their EI to enhance their performance levels
  • Develop strategies to cope with divergence
  • Break down the communication silos
  • Resolve situations of potential workplace conflict
  • Establish a culture of continuously looking at ways to build relationships with key stakeholders
  • Create a positive and productive organisational culture

Course Description

Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership, and communication skills. Our Emotional Intelligence Training course helps individuals and teams improve self-awareness, communication, empathy and resilience in the workplace.

‘Emotional Intelligence’ Workshop Action Plan

  1. Understanding the concept and dynamics of EI
  2. Learning the basics of 3 models of EI – Trait, Mixed and Ability-Based
  3. Understanding the correlation between emotional intelligence & relationship building
  4. Analysing the effect of your EI in influencing employees and clients
  5. Using your EI to negotiate and communicate in interpersonal relationships
  6. Avoiding negative feelings and adopting a positive thought process
  7. Self control and change management
  8. Managing emotions to enhance your workplace productivity

In-House ‘Emotional Intelligence’ Program Details

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4–12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Middle Managers or Senior Managers

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Emotional Intelligence Course 4.2 out of 5 based on 41 user ratings.

Tailored ‘Emotional Intelligence’ Course Outline

Module Topics Key Learning Outcomes
Module 1: Foundations of Emotional Intelligence Emotional Intelligence (Goleman)
  • Understanding Goleman’s core components of emotional intelligence
  • Exploring how emotions shape workplace interactions
  • Recognising the role of EI in leadership and personal development
Key Emotional Intelligence Competencies
  • Identifying the primary elements of EI and their impact
  • Developing strategies to strengthen emotional intelligence skills
  • Applying EI techniques in daily professional and personal scenarios
Using Emotional Intelligence in Work and Social Settings
  • Enhancing self-awareness for better interactions
  • Adapting emotional intelligence to different workplace situations
  • Managing emotional responses in high-pressure environments
Module 2: Building Self-Awareness and Emotional Management Developing Self-Awareness
  • Recognising personal emotional triggers and their effects
  • Using mindfulness and self-reflection to increase awareness
  • Implementing techniques for better emotional regulation
Evaluating Emotional Intelligence Skills
  • Conducting an EI self-assessment to determine strengths and gaps
  • Recognising opportunities for personal growth
  • Knowing the reflection in the mirror
  • Creating a plan for continuous EI development
The Emotional Competency Framework
  • Exploring the four key EI domains: Self-Awareness, Self-Management, Social Awareness, and Relationship Management
  • Understanding how each competency contributes to professional effectiveness
  • Applying the framework to practical workplace challenges
Module 3: Emotional Intelligence in Action Emotions and Workplace Performance
  • Analysing the link between emotions and workplace productivity
  • Understanding how emotions influence decision-making and motivation
  • Using emotional intelligence to improve performance outcomes
Applying the SCARF Model
  • Exploring the SCARF model’s role in emotional responses
  • Identifying how perceived threats and rewards affect workplace behaviour
  • Implementing SCARF strategies to enhance emotional resilience
Module 4: Action Planning and Future Development Developing a Personal Emotional Intelligence Growth Plan
  • Summarising key insights and learnings from the course
  • Creating an actionable plan to enhance emotional intelligence
  • Setting measurable goals for long-term EI improvement
Final Reflection and Next Steps
  • Identifying personal takeaways from the training
  • Committing to ongoing emotional intelligence practice
  • Implementing new strategies to build stronger relationships and workplace effectiveness

 

Frequently Asked Questions

What exactly is emotional intelligence and why is it important at work?
Emotional intelligence (EQ) is your ability to recognise, understand and manage emotions in yourself and others. In a work setting, it helps with communication, conflict resolution, leadership, and maintaining psychological safety.
Who should attend this emotional intelligence training course?
This course is ideal for team leaders, managers, HR professionals, project leads, and anyone who interacts regularly with others and wants to improve their influence, relationship skills, and self-management.
Can emotional intelligence skills be developed or improved?
Yes. Emotional intelligence is not fixed. It can be developed over time using practices like self-awareness, emotional regulation, feedback, and guided training.
How is this course delivered? Is there a virtual option?
We offer both in-house face-to-face delivery and virtual delivery. Our virtual sessions are interactive and use tools that simulate real conversations and emotional scenarios.
What will I learn in this emotional intelligence training?
  • Enhance self-awareness and emotional regulation
  • Recognise others’ emotions and respond appropriately
  • Manage stress, adapt under pressure, and make better decisions
  • Use EQ in leadership, communication, conflict resolution, and feedback
How long is the course and what group size works best?
The course can be run as a half-day or full-day workshop. We recommend group sizes between 6 to 12 participants to allow for interactive exercises and personalised feedback.
Is emotional intelligence training beneficial for leaders specifically?
Absolutely. Leaders with high EQ are better at motivating teams, navigating change, handling conflict, and building trust and engagement within their teams.
What makes this course different from other EQ or soft skills training?
Our program is highly tailored to workplace scenarios. We embed role-plays, real organisational challenges, and follow-up reinforcement tools so participants can apply EQ skills immediately on the job.
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  • Last Updated
  • March 19, 2025
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