Dealing with Duck Hoods Training Course

Think of the unpleasant people that you have to interact with. Do any of these behaviours ring a bell? Crass, Narcissistic, Intolerable, Unpleasant, Offensive, Rude, Arrogant, Nasty, Intimidating, Obstinate, Megalomaniac. That’s your duck-hood.

This workshop equips participants with tools to deal with these behaviours. You’ll learn various helpful strategies that will aid you in navigating tricky conversations and understanding how to handle difficult conversations. We’ll also explore ways to recognise destructive behaviour and constructively address situations before they become worse. These duck hood behaviours can take a toll on you, so this course will help you regain control.

We’ve been surprised the popularity of this course as its quite new. But I guess if your people are truly dealing with some unpleasant people then it makes sense to call a duck a duck. The facilitators are often asked if the duck-hood is a substitute for another name. The instructors will always say “no” (perhaps with a smile). We’ve had organisations put their entire staff through this course. It’s a breakthrough.

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What Our Previous Participants Think About The Dealing with Duck Hoods Training Course

Key Learning Outcomes

‘Dealing with Duck Hoods’ Workshop Content:

Learn effective communication strategies for dealing with difficult people.
Develop assertive skills to handle difficult conversations.
Understand how to respond to negativity and criticism.
Become better equipped to defuse heated situations professionally.
Learn how to identify and address the underlying causes of hostility towards employees.
Recognise and practice empathy to reach a common understanding.
Develop self-confidence to navigate through difficult conversations.
Countering 11 Duck-Hood Behaviours – Crass, Narcissistic, Intolerable, Unpleasant, Rude, Offensive, Arrogant. Nasty, Intimidating, Obstinate, Megalomaniac.

Previous participants have asked us if this is a dealing with d*ckheads training course. It’s not as we only deliver professional courses and the facilitator doesn’t use those words.