A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Our Alternative Dispute Resolution Training (ADR) course helps managers, HR teams, and employees develop practical conflict resolution skills. Delivered across Australia — including Sydney, Melbourne, Brisbane, and regional areas — this program explores mediation, arbitration, and conciliation while equipping participants with the skills to resolve disputes constructively and meet government tender requirements.
Alternative Dispute Resolution training (ADR) is an effective and efficient way to resolve conflicts. Discover the different types of ADR, including arbitration, mediation, and conciliation. Gain a better understanding of the Appeals system, the Fair WorkOmbudsman and the FWC.
You might have a government tender that demands evidence of attending an alternative dispute resolution course. These tender conditions are more prevalent in NSW at the moment. But we have a version for most states.Through comprehensive discussions, participants will gain an understanding of how to use ADR to resolve conflicts in a variety of contexts. They will also learn the skills needed for each type of ADR, ranging from active listening and persuasiveness to consensus-building and collaboration. Participants will identify strategies for addressing conflicts in a constructive way and negotiate outcomes in a fair & mutually beneficial manner. For best results.
Alternative dispute resolution (ADR) is any process that settles a disagreement without going to court. Instead of a judge deciding the outcome, the parties work through a structured process, often with the help of an independent third party, to reach a result they can live with.
Our alternative dispute resolution training teaches managers, HR teams and employees how these processes work and when to use each one. Participants learn the skills that sit underneath every successful resolution: active listening, questioning, reframing, negotiation and building agreement.
The result is a team that can resolve workplace disputes early, at lower cost, and with working relationships still intact.
For government tender audits, the usual requirement is that you’ll need at least 2 people from your organisation to attend. We recommend 3-4 and we can deliver the ADR and/or conflict resolution courses on site or virtually. You know the way mandatory training is sometimes akin to a dentist visit. We’re delivering at a much higher level and the facilitators are gifted so you’ll really enjoy the training. We even guarantee the feedback score results.
According to Safe Work Australia, workplace conflict costs Australian businesses over $10.9 billion annually in lost productivity and absenteeism.
Every dispute is different, so our ADR course covers the full range of processes and helps participants choose the right one.
The parties talk directly to reach agreement, with no third party involved. Participants explore positional and interest-based bargaining and identify their own negotiation style. For deeper skills, see our Advanced Negotiation Skills Training.
An impartial mediator guides the parties towards their own agreement but does not decide the outcome. This module covers the mediator’s role, preparing for a mediation session and managing high-emotion conversations. Teams wanting a dedicated mediation programme can pair this with Conflict Resolution and Mediation.
A conciliator takes a more active role than a mediator, offering advice and suggesting options. Conciliation is common in Australian employment matters, including many unfair dismissal applications heard by the Fair Work Commission.
An independent arbitrator hears both sides and makes a decision, which may be binding. Participants learn when arbitration is appropriate and how it differs from going to court.
A neutral expert gives the parties an early, non-binding view of the likely outcome. This often prompts realistic settlement before positions harden.
HR professionals, managers, team leaders, and employees involved in workplace disputes benefit most from ADR training.
Yes, our Alternative Dispute Resolution Training is delivered nationwide, including Sydney, Melbourne, Brisbane, and regional areas, with virtual options available.
ADR training covers formal processes such as mediation, arbitration, and conciliation, while conflict resolution training is more focused on everyday workplace disagreements.
Key Course Content:
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration:
This course is available as a 1-day course or a truncated 1/2-day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size:
We recommend a group size of 4-10 people.
