Workplace Performance

“I have great expectations for the future, because the past was highly overrated.”
—S. Stalone

Review the best tools to understand expectations

• Walk the talk
• Find root cause of problems rather than scatter gun symptomatic responses
• Reset expectations that can’t be met before disappointment
• Blueprint the expectation formulation process
• Build feedback loops to identify hot spots
• Discuss if customer perception is reality
• Critique strong supply chain relationship case studies
• Understand how customers form expectations in their mind
• Discuss the #1 communication mistake that causes disappointment
• Calibrate the robustness of your service recovery system

Managing Expectations In-House Program Details

This program can be facilitated at your office.

• Group Size: An ideal group size is 6 – 10 participants.
• Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
• Duration: Can be adapted to fit your timeframe.
• Cost: Upon request.
• Target Audience: Can be developed for supervisors, team leaders and/or senior management.

Ph: 1300 323 752, Email:[email protected]

The leader of the team is responsible for creating a good work environment for his/her team. This involves spending time trying to understand what motivates each individual and addressing problems faced by the team.

How willing are your people to give discretionary effort to you?

Ask yourself the following:

1. I understand the principle of discretionary effort (if not you can skip the other questions as this is critical).
2. I believe that there is a direct link between discretionary effort and organisational communication.
3. I know that each person gets motivated by different factors.
4. I am aware of the practices that lead to demotivation of my team.
5. I share the vision, mission and principles of my organisation.
6. I give my team autonomy in performing tasks.
7. I use different techniques to constantly motivate my team.
8. I discuss the thoughts and concerns of my team members.
9. I ensure that my team feels valued by giving them regular feedback.
10. I have set goals for myself and my team.
11. I actively listen to people without judgment.
12. I am aware of my own strengths and weaknesses.
13. I try to make the workplace an interesting place for everyone working with me.
14. I set achievable challenges for my team and reward them when they succeed.
15. I am personally very motivated and energetic.

Discretionary Effort Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration:  Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.