A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Not every aggressive interaction requires the same response. Sometimes a short, professional response can help defuse tension. In other situations, ignoring a provocative comment or disengaging completely may be the safer and more effective option.
The course explores these different situations and helps employees make better decisions under pressure. Participants practise staying calm rather than responding reactively and learn how to avoid being pulled into “bait and battle” interactions where an individual may deliberately be attempting to provoke a response.
Employees who regularly encounter challenging members of the community may also benefit from our Dealing with Difficult People Training Course, which explores behavioural boundaries, staying composed, defusing tension, and responding rather than reacting.
This unique course covers the critical skills that contract managers need including consultation advocacy, influence, negotiation and conflict resolution which are critical to the role. The course does not cover sourcing, tendering or writing contracts as it is assumed that the participants already have these skills.
This course was designed as a reflection and action workshop for the contract management team. What’s working well? What could be improved?…
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: LG Contract Management teams
Email: Deborah | [email protected] or phone 1300 323 752
This course is designed to help participants understand the machinery of local government.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size 4–12 participants
Venue For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost
Duration This program can be conducted as a one day or half day program
Cost Price on request
Target Audience Local government staff and managers
If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah [email protected]
So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of influencing, persuasion and confidence building techniques.
After attending this course, your people will be more confident presenting information in formal settings. This new-found confidence does make a significant difference, and you’ll find that your team will achieve better outcomes
This tailored presentation skills course is ideal if your government staff face any of the following situations:
This program can be conducted as in house training at your offices.
Group Size: An ideal group size is 6 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be conducted as a one-day program.
Cost: Upon request.
Target Audience: Government staff and managers giving evidence or making representations. For example (but not limited to) Child Care Workers, Housing Staff, Planning Staff, Safety Inspectors, HR, Health Professionals, Finance Regulators, Statutory Enforcement Officers, Police, Custodial and Customs
Contact us today: Preferred Training Networks Ph: 1300 323 752 Email: [email protected]
