A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Participants will learn how to fortify their resilience and approach tasks with a fresh, positive outlook. The workshop covers techniques for handling stress, embracing change and fostering a supportive environment. Drawing from Martin Seligman’s research on positivity and the Scott and Jaffe change model, participants gain tools to drive meaningful change in the workplace. By the end, they will have a toolkit of strategies for resilience and a blueprint for creating a constructive, proactive approach to change.
This program can be conducted as in house training at your offices.
Group Size: An ideal group size is 6 – 10 participants.
Venue: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.
Duration: This course is available as a 1-day course or a truncated 1/2 day course.
Cost: Upon request.
Target Audience: This course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
This workshop is perfect for those wanting to strengthen their resilience and lead change confidently within their teams and organisations.
Participants will delve into the complexities of aggression and learn practical methods for handling it calmly and professionally. Our Aggressive Behaviour Management Training course is designed to help professionals safely manage and de-escalate aggressive behaviour in high-stress environments. With a focus on the physiological and psychological aspects, this course covers how adrenaline and stress responses influence our reactions and provides tools to regain control. The course’s core, the A.D.E.F. framework, offers an easy-to-remember approach to address aggression systematically. From identifying exits to utilising empathetic phrases and calming body language, participants gain skills and navigate these volatile situations safely.
Participants leave with an actionable plan for managing workplace aggression and a reinforced understanding of the importance of prioritising their safety above all.
Whether you’re seeking to refresh your conflict resolution skills or acquire new techniques, this course provides essential strategies for defusing aggression and maintaining workplace safety.
Upon completion of the course, participants will have a better understanding of their strengths and weaknesses as a leader and the tools needed to become an influential figure to their employees.
Target Audience:
The course can be tailored for the specific cohort, whether it be new or existing frontline leaders.
Duration:
This course is available as a 2-day course or a truncated 1-day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.
Group Size:
We recommend a group size of 4–10 people.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
For Neurodiversity Training for Inclusive Workplaces, the tailored solution is the way forwards. Otherwise, you can run the risk of the training causing divisions. Whatever you do, please don’t get this course delivered by a legal expert, as it’s unnecessary and will be divisive (guaranteed). Your tailored workplace neurodiversity in-house course is designed to help participants understand and appreciate the challenges faced by neurodiverse individuals in the workplace.
Specifically, the course will cover topics such as:
Recognising and respecting different types of neurological functioning
Understanding the diversity of abilities within the workforce
Creating inclusive environments for neurodivergent employees
Workplace adjustments for ADHD, autism, dyslexia and more
Practical neurodiversity inclusion training for managers and teams
Participants will gain insight and knowledge that can be applied to their daily working practices, and leave with the skills needed to create an inclusive and productive workplace for all.
Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated ½ day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size: We recommend a group size of 4 – 10 people.
Learning how to resolve conflict is a valuable skill that will benefit you at work and in life. Our de-escalating conflict course teaches you how to handle tense situations with co-workers, managers, and customers. By learning these techniques, you can improve your interactions and foster a collaborative environment.
This De-Escalating Conflict Techniques course equips participants with practical, evidence-based strategies to safely manage challenging and aggressive behaviours. The approach is comparable to frameworks used in CPI and MAPA training, focusing on early intervention, emotional regulation, and safe de-escalation in workplace and public-facing environments.
Our conflict de-escalation training teaches practical strategies for dealing with disputes professionally, such as analysing body language and developing listening skills to address concerns. You will also learn to avoid blame by adopting a solution-oriented approach.
This course can be delivered in-person at your organisation or venue, or delivered virtually. We also offer micro-learning courses and training in areas, such as communicating under pressure, critical conversations, and emotional intelligence.
Effective conflict de-escalation is not just about resolving disputes; it’s also about building stronger relationships. Our de-escalating conflict program is designed to develop your organisation’s skills in the following areas:
Start mastering the skills needed to manage conflicts successfully-contact Preferred Training Networks today. Whether in major cities or regional areas, we offer in-person and online training programs across Australia to ensure accessibility for everyone. Learn more about our courses and how they can benefit your organisation.
Participants will learn practical de-escalation techniques, including active listening, emotional control, conflict resolution strategies, and effective communication methods to manage difficult situations calmly and professionally.Related resources:
Yes. The course includes techniques for recognising and responding to aggressive behaviour, helping participants manage situations safely and effectively.Related resources:
Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose.
So, if you’d like to improve how your policies are written and communicated, then this course is perfect.
For maximum effectiveness, this course is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to suit your timeframes.
Target Audience: Document control teams
Participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow-up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control or regain control by using proven psychological tools.
These behaviours are difficult to face. Often there is no flow or logic to the outburst. The ideal outcome is that you remain safe and can put the incident behind you. Drug and alcohol affected people are now a growing hazard too.
This course helps participants discover a toolbox of ideas and strategies to use in these intense situations. Participants explore a number of psychological tools they can use when they feel intimidated or angry in these encounters.
Of course, parents have a right to air their views. But they don’t have a right to menace and cause unpleasantness to staff. Participants will also discover techniques to diffuse a situation quickly before it escalates. Make sure you prevent parents from phoning teachers as it’s a growing school harassment workplace hazard too.
Because of their size, parents may be difficult to discipline properly. — P. J. O’Rourke
When you become a parent, or a teacher, you turn into a manager of this whole system. You become the person controlling the bubble of innocence around a child, regulating it. — Kazuo Ishiguro
Working here at Preferred Training Networks means we’re always chatting to psychologists who help us with unusual training requests. Anyway, I was having a coffee the other day and I asked the psychologist who was currently sitting in the chair. And he replied it was “teachers”. And I asked who else is sitting in the chair. And he replied, “It’s just a conveyor belt of teachers,” so I’ll give you the conversation from there; Me – What’s the main concern with teachers Psych – Parents. Me – What else? Psych – It’s 90% struggling to cope with parents. Me – Who is paying? Psych – They pay themselves as they don’t want to admit to the school that they are struggling, particularly in the high-end schools as they feel they won’t ever get promoted if the school knows they are struggling. Me – That’s pretty sad. Psych – Yep. But what do teachers do if they find themselves in this situation. More broadly, what does anyone do? From our business perspective, we’ve noticed similar issues with engineers and financial/professional services employees. They just don’t want to admit that they are struggling to their employer. Unfortunately, the queue to see a psychologist is long in Australia. But if you’re struggling, we can always deliver one-on-one psych coaching or deliver a tailored course for the group. Anyway, if you’re in that position, give us a call, and we’ll try and give you some ideas that you may not have considered. Or if you’d like a quote for a group for dealing with difficult people or parents, please get in touch.
Q. Who should attend the Dealing with Difficult Parents training?
A. This course is ideal for principals, teachers, administrative staff, and school leaders who regularly interact with challenging or confrontational parents. It focuses on building effective communication strategies to manage difficult interactions and foster positive relationships.
Q. What are the key learning outcomes of this course?
A. Participants will learn strategies to manage difficult parent behaviours, resolve conflicts, build rapport, set boundaries, and effectively communicate to achieve positive outcomes for students and staff.
Q. Is this training available across Australia?
A: Yes, we offer this training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.
Q. How long is the course?
A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.
