Communication

In challenging environments, it’s not unusual to get tongue tied. Your communications can become hesitant. In this course, participants will learn to adapt their tone and language for culturally and cognitively diverse audiences. And it’s very important to eliminate miscommunications. The session covers active listening, open-ended questions and body language.

With a strong focus on respectful and customer-focused language, this course equips staff to strengthen communications. There is also a module on ESL communication tips to ensure your message is understood and not just acknowledged.

Boost your team’s communication with this tailored in-house business communication workshop. Perfect for Australian workplaces to help participants improve written and verbal communications

Communication is fundamentally about clarity and ridding the organisation of miscommunications and misunderstandings, Learn to get your message across, handle challenging conversations, and build strong working relationships. This business communication course is delivered across Australia and can be customised to suit your team’s needs. Perfect for leaders, teams, and customer-facing roles.

A very interesting course to figure out what is acceptable and unacceptable workplace behaviour for your organisation. Every organisation is unique. But there are also workplace laws that are non negotiable.

Listening Skills In-House Program Details

Target Audience: This active Listening Skills course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.

Duration: This course is available as a 1-day course or a truncated 1/2-day course.

Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size: We recommend a group size of 4–10 people.

Have your people been specifically and professionally trained to move beyond coaching, to focus on a quantum shift in achieving significant results? Do you know how to get to the heart of the problem, and negotiate around the presenting problem? Solution focused coaching reduces the time it takes to get to an outcome, in performance, development and skills conversations.

How good are your coaching skills in achieving solutions?

Ask yourself the following:

1. My coaching helps my staff reach their goals.
2. My staff value the time we spend having coaching conversations.
3. My staff’s performance has improved as a result of my coaching.
4. In coaching conversations, I always give regular feedback using specific examples.
5. When coaching, the goals we set are always stretching but attainable.
6. I am good at helping my staff develop clear, simple and achievable action plans.
7. When coaching, I keep written record of my staff’s action plans.
8. When coaching, I help my staff focus on achieving success through effective action planning.
9. During coaching, I always ask my staff to report to me on progress towards their goals.
10. When coaching, I address any performance shortfalls directly and promptly.
11. I use active listening and solution focussed questioning skills.
12. In my coaching, I always acknowledge and praise my staff’s success.
13. I am aware of both mine and the coachee’s personality style.
14. I can deal with difficult coachees effectively.
15. I always ensure that any goals we set during the coaching conversation are measurable.
16. I am good at acknowledging and show that I understand my staff’s feelings.
17. I ask questions which help my staff have greater clarity about the issues they face.

Your Solution Focused Coaching program is tailored to help your people achieve significant outcomes from their coaching. This training program moves beyond coaching to bridge the gap towards a solution focus.

Solution Focused Coaching In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
• Duration: Your Solution Focused Coaching Course can be modified to fit inside your timeframe.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Meetings are a good opportunity to generate creative ideas from a group of people who meet in order to achieve an outcome. Meetings can be extremely valuable and productive if run effectively.

What is the effectiveness level of meetings you attend?

Ask yourself the following:

1. The meeting starts on time.
2. The meeting is conducted in the order set out in the agenda.
3. Matters arising from the previous meeting are briefly discussed.
4. The agenda is distributed to all members prior to the meeting.
5. Members are always aware of the time and venue of the meeting.
6. All mobile phones are turned off before entering the meeting room.
7. During the meeting, conversation is focused on the topic.
8. Everyone listens to each other carefully and is not judgmental.
9. All members are encouraged to share their opinions, ideas, and suggestions.
10. Only one person speaks at a time.
11. Each option is individually and objectively examined in order to reach a conclusion.
12. All agreements are summarised at the end of the meeting.
13. The chairperson is fair, firm, and decisive.
14. The minutes of the meeting are distributed to all members within 2–3 days.
15. Tasks delegated during the meeting are followed up. Your Managing Meetings training program is designed to help organisations be consistent and better organised when conducting business meetings. This program provides participants with tools and techniques on managing meetings more effectively and productively.

Managing Meetings Training In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–10 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Managing Meetings Course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Anybody who attends more than one unproductive meeting a week

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

At Preferred Training Networks, we have a wide range of comprehensive courses for you like: dealing with difficult people, dealing with conflict at work, and change management courses.