A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow-up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control or regain control by using proven psychological tools.
These behaviours are difficult to face. Often there is no flow or logic to the outburst. The ideal outcome is that you remain safe and can put the incident behind you. Drug and alcohol affected people are now a growing hazard too.
This course helps participants discover a toolbox of ideas and strategies to use in these intense situations. Participants explore a number of psychological tools they can use when they feel intimidated or angry in these encounters.
When your suppliers are selling goods and services, then they are usually happy. However, when the economy wobbles, your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value, and this is your opportunity to remind them.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.
For maximum effectiveness, this course is best conducted as an in-house program.
For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Each course can be tailored to suit your timeframes.
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]
Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.
Of course, parents have a right to air their views. But they don’t have a right to menace and cause unpleasantness to staff. Participants will also discover techniques to diffuse a situation quickly before it escalates. Make sure you prevent parents from phoning teachers as it’s a growing school harassment workplace hazard too.
Because of their size, parents may be difficult to discipline properly. — P. J. O’Rourke
When you become a parent, or a teacher, you turn into a manager of this whole system. You become the person controlling the bubble of innocence around a child, regulating it. — Kazuo Ishiguro
Working here at Preferred Training Networks means we’re always chatting to psychologists who help us with unusual training requests. Anyway, I was having a coffee the other day and I asked the psychologist who was currently sitting in the chair. And he replied it was “teachers”. And I asked who else is sitting in the chair. And he replied, “It’s just a conveyor belt of teachers,” so I’ll give you the conversation from there; Me – What’s the main concern with teachers Psych – Parents. Me – What else? Psych – It’s 90% struggling to cope with parents. Me – Who is paying? Psych – They pay themselves as they don’t want to admit to the school that they are struggling, particularly in the high-end schools as they feel they won’t ever get promoted if the school knows they are struggling. Me – That’s pretty sad. Psych – Yep. But what do teachers do if they find themselves in this situation. More broadly, what does anyone do? From our business perspective, we’ve noticed similar issues with engineers and financial/professional services employees. They just don’t want to admit that they are struggling to their employer. Unfortunately, the queue to see a psychologist is long in Australia. But if you’re struggling, we can always deliver one-on-one psych coaching or deliver a tailored course for the group. Anyway, if you’re in that position, give us a call, and we’ll try and give you some ideas that you may not have considered. Or if you’d like a quote for a group for dealing with difficult people or parents, please get in touch.
Q. Who should attend the Dealing with Difficult Parents training?
A. This course is ideal for principals, teachers, administrative staff, and school leaders who regularly interact with challenging or confrontational parents. It focuses on building effective communication strategies to manage difficult interactions and foster positive relationships.
Q. What are the key learning outcomes of this course?
A. Participants will learn strategies to manage difficult parent behaviours, resolve conflicts, build rapport, set boundaries, and effectively communicate to achieve positive outcomes for students and staff.
Q. Is this training available across Australia?
A: Yes, we offer this training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.
Q. How long is the course?
A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.
Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want “aggro” and if that happens, you’re likely to lose. You don’t want aggression.
Aggressive people don’t have a pattern of aggression. Sometimes they are opportunistic and will wait till they have worn you down. You’re being badgered and baited. It’s not easy knowing what to do.
| Module | Topics | Key Learning Outcomes |
|---|---|---|
| Module 1: Personal Safety and Risk Awareness | Safety Risk Assessment |
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| Fundamentals of Staying Safe |
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| Recognising Danger Signs and Behavioural Triggers |
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| Module 2: Understanding Aggressive Behaviours | Body Language and Non-Verbal Cues |
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| Behavioural Triggers and Aggression in Different Settings |
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| Profiling and Understanding Challenging Behaviours |
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| Module 3: Communication and De-escalation Techniques | Managing Anger and Deflecting Aggression |
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| De-escalation Strategies for Aggressive Situations |
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| Module 4: Assertive Communication and Resolving Conflict | Communicating with Clarity and Confidence |
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| Handling Aggressive Interactions Over the Phone |
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This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.
For more information about this training program, please contact Deborah Dear, Marketing Manager, on 1300 323 752 or email us at [email protected]
We’ve all had those days when minor disagreements turn into difficult situations at work. Tensions rise, productivity plummets, and the once-cooperative atmosphere becomes strained with competing interests and clashing work styles. While conflicts are nearly inevitable in any field, what sets successful organisations apart is their approach to addressing these clashes. Our Conflict Resolution Skills Training course helps Australian teams manage disagreements, reduce workplace tension, and communicate with empathy and clarity.
Managing conflict at work can be complicated, but it doesn’t have to be with conflict resolution training in Australia. Conflict can arise from differences in opinions, misunderstandings, and even personal issues. Whatever the cause, our experts help you understand the psychology of conflict.
Identify the different types and causes of disputes. Taking a proactive approach means conflict doesn’t necessarily have to take a turn for the worse-it can have positive outcomes.
Our courses include tips for dealing with aggressive people and difficult situations that involve tears, abuse, and threats. At the same time, you’ll feel more comfortable putting forward unpopular perspectives for the betterment of the organisation.
Work collaboratively and have critical conversations with diverse stakeholders to reach an agreement, and learn telephone de-escalation techniques for dealing with frustrated customers.
Training teaches each team member to express their thoughts and concerns clearly, which helps reduce misunderstandings. By fostering emotional intelligence, the program encourages your team to engage in open dialogue—creating opportunities to build trust and find solutions that satisfy all parties.
Training teaches each team member to express their thoughts and concerns clearly, which helps reduce misunderstandings. This encourages your team to engage in open dialogue, providing an opportunity to build trust and find solutions that satisfy all parties.
People look to leaders when disagreements emerge. In conflict management training, leaders learn how to stay composed in tense situations by applying emotional intelligence. Change management training will help handle the tensions that arise during transitions, while our experts also share proven strategies for Dealing with Difficult People, including de-escalation techniques to defuse conflicts before they intensify.
After receiving training, you’ll be able to quickly identify issues early, so no time is wasted in dealing with full-blown disputes. This creates a more structured approach to effective time management and more focused problem-solving.
Designed by an organisational psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of trust within teams therefore effecting business growth and sustainability. The best outcome of this course is it helps people in conflict working alongside each other to disarm and work towards achieving mutual goals and aspirations.
THE NUTS AND BOLTS
This program can be conducted as in-house training on site anywhere in Australia.
GUIDELINES
How well can you adapt your behaviours in intense situations?
Ask yourself the following:
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements. Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]
