Culture and Diversity

Introduction to our In-House Workplace Composure and Self Composure Workshop

Recent research carried out as part of the Department of Immigration and Multicultural Affairs’ Productive Diversity Partnerships program indicates that while there is growing awareness of an interest in diversity, there remains a low level of practical action to capitalise on the opportunities afforded by Australia’s new and emerging communities.

A common response to presentations on the benefits of diversity is, “Yes, I understand, but what do we actually do?” This program is designed to help bridge the gap between understanding and action, between rhetoric and reality.

There are four prerequisites to effectively working with diversity in new and emerging communities:

• Openness in both talking and listening
• Empathy
• Authenticity and self acceptance
• Being a serious student of diversity

Workplace Composure and Self Composure In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Working with New and Emerging Diverse Communities course can be modified to fit in with your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders and Managers.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Plan of Action for your tailored Humour at Work Workshop

Would you believe that a humorous manager is more productive than a manager without a good sense of humour? A humorous manager usually has staff that are more loyal and more likely to give discretionary effort to the organisation. People perform better when they are in a good mood. This course was designed to teach people a framework of how to be humorous in the workplace. The program recognises that not everybody wants to be humorous. However, it is still possible to work in an environment of humour if you have a working knowledge of how to promote humour. How humorous is your workplace?

Ask yourself the following about your workplace:

1. People usually have smiles on their faces as they complete their tasks.

2. People gather in friendly groups and there are plenty of laughs.

3. Our people don’t backstab.

4. Our organisation promotes a positive workplace.

5. Our staff often go out on social occasions together.

6. We often reward people who were particularly positive.

7. Our staff are engaged.

8. Our customers are usually in a good frame of mind.

9. Role descriptions and expectations are very clear.

10. We avoid a blame culture.

11. Positive customer feedback is paramount to our success.

12. Management are very approachable by staff.

13. The banter in the office is positive.

14. Vocabulary in the office is positive, and the outlook is rosy.

Did you know?

Workplaces that are considered positive generally score “YES” to 10 of these questions. If you scored less, you should think about learning how to improve your workplace environment. “I told you I was ill.” – Epitaph on Spike Milligan’s tombstone

Humour at Work In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Plan of Action for your Tailored Upwards Bullying Awareness Workshop

This program will assist you to manage poor performance and enhance employee productivity.

Upwards Bullying Awareness In-House Program

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Don’t miss out on this breakthrough course in managing poor behaviours in the workplace training workshop. This course is an opportunity to audit and label positive and negative workplace behaviours. Help your people learn behaviour strategies to optimise behaviours at work.

This course focuses on recognising and rewarding positive workplace behaviours and removing unacceptable workplace behaviours at work.

Review the positive and negative behaviours in your workplace. This course was designed by a team of behavioural psychologists and leaders from Top 500 Companies. The day explores negative workplace behaviours and positive workplace behaviours. As one of our psychologists remarked, “Negative workplace behaviours are like two rats sneaking into your house before you go on holiday – they can multiply very quickly and literally bring the house down”. It’s an experiential type learning course and your facilitator has over 15 years experience dealing with workplace behaviours.

Testimonials

“What I really like about your company is the fact that I can come to you with a need, and you come back very quickly with a high quality trainer or facilitator, who will customise and deliver a tailored program to suit our needs.”
– A Wright, Manager Learning & Development, Department of Health

“We always enjoy the creativity and new ideas your people have. And your level of service is so professional.”
– J Rogers Learning and Development, Department of Transport

“Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.”
– A Martin Manager, SA Ambulance Service

The Nuts and Bolts

This program can be conducted as in-house training at your offices anywhere in Australia.

Guidelines

Group Size: An ideal group size is 6 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to fit your timeframe. (We recommend a one day course)

Cost: Upon request. Target

Audience: Staff, supervisors, team leaders and management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Take a look at the other popular courses that we offer at Preferred Training Networks: train the trainer training, conflict resolution workplace, customer service training, and employee engagement training.

Benefits of Attending this Tailored Merging Cultures And Minds Course

This program will help your organisation in:

1. Breaking down communication silos.
2. Managing organisational change effectively.
3. Making sure any changes are correctly understood in the minds of the people.
4. Understanding that people are just different, not difficult.
5. Using influencing skills to increase productivity.
6. Aligning your company’s strategy with the employee’s goals.
7. Making sure that the core values of the culture are uniform.
8. Exploring organisational problem-solving behaviour.
9. Building rapport to generate trust and manage resistance.
10. Using effective communication techniques to empower others.
11. Selecting personnel with talent and skills.
12. Building a culture of continuous improvement.
13. Encouraging a knowledge and information sharing culture.
14. Creating seamless process improvement.
15. Removing bottlenecks.

Merging Cultures And Minds In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

If you don’t see any politics in your office then maybe you are not looking hard enough. Once you have as little as three people, you are likely to have politics. People in the workplace jostle for a variety of perceived benefits and resources such as ego, promotion, status, image, and even desks and offices! Office politics is not necessarily a hindrance, indeed managed properly it can boost the effectiveness of the organisation by harnessing the energy and using it to drive performance and even morale.

Questions you might ask yourself

How do I manage office politics? How does office politics work? How do I cope with workplace politics?

Managing Office Politics In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4 – 10 participants.
• Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
• Duration: This program can be conducted as a one day or half day program
• Cost: Price on request.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

‘Dealing with Disillusionment at Work’ In-House Program Details

• For maximum effectiveness, this program is best conducted as an in-house program.
• Ideal group size: 4–10 participants.
• Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be conducted as a one day or half day program.
• Cost: Price on request.

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752  Email: [email protected]

Communicating with people from different cultures is very common in today’s workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity cultural diversity skills training, you will be equipped with strategies and techniques to deal with and understand people who are different.

How good are you at dealing with different cultures in the workplace?

Ask yourself the following:

1. I actively listen to what the other person has to say.
2. I understand that every individual has different values and ways of thinking.
3. I use effective communication skills when dealing with people from different cultures.
4. I apply appropriate behaviour in order to strengthen business relationships.
5. I am aware of the challenges that arise during cross-cultural communication.
6. I respect all cultures.
7. I always maintain my professionalism when dealing with other cultures.
8. I know the cultural traits and its effect on my organisation.
9. I understand how the Australian culture is perceived by others.
10. I avoid talking about things that can offend other cultures.
11. I develop strategies to work effectively with other cultures.
12. I can communicate confidently with other cultures.
13. If I don’t understand something, I ask for clarification.
14. I always aim at improving business relationships with customers/colleagues from different cultures.
15. I have highly developed active listening and key questioning skills.
16. I am interested to learn more about other cultures.

Your Cultural Diversity Skills program focuses upon the cultural nuances, which occur when dealing with individuals from different cultures and countries. Our cultural diversity training program will enable participants to learn the skills and knowledge to build successful cross-cultural business interactions.

Would you like to attend this program?

• Ideal group size: 4 – 10 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Cultural Diversity Course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected] or visit our website today.