A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
When an unacceptable behaviour is not addressed, it sends a message that misbehaviour is OK. Workplaces need to ensure that unacceptable behaviour is challenged and managed effectively. The vast majority of people want to come to work to do their job, enjoy the workplace and get along with their fellow employees and managers.
The first step is to get rid of unacceptable behaviours by establishing a strong functional workplace culture. Current workplace studies indicate that you need seven good employees, to counter the impact of one errant employee. In the current tight workplace conditions, you simply cannot afford poor workplace behaviour. This program will provide you with the tools and insights to better manage unacceptable behaviour whilst at the same time developing a positive workplace culture.
Which behaviours are prevalent in your workplace?
Imagine the difference if you had no boxes to tick! Believe it or not some workplaces operate seamlessly where employees actually look forward to coming to work! When employees are engaged and feel valued they are more likely to contribute productively to the workplace and their work.
Case Study
Your organisation should have existing processes in place to manage unacceptable employee behaviour. However, a recurring problem is that managers try and shortcut the process. Here is a commonplace scenario:
Manager: “Liam is absolutely useless. We need to get rid of him today. He is driving everyone nuts and since he started, the team has become dysfunctional.”
HR: “That doesn’t sound good, what conversations have you had with him?”
Manager: “None – I’m letting you know now. How about you get rid of him next week.”
HR: “What have you done so far to manage the situation?”
Manager: “Nothing”
HR: “You need to manage it locally. Follow the process and if that doesn’t work then please come back to me.”
Manager: “But that’s not fair, I don’t have time. Isn’t HR’s job to look after the people stuff?”
HR: “It’s also your job to manage your people. Our process is that you need to try and resolve these issues locally before coming to HR. That’s the process. You’ll find its robust enough to help you but you need to try and manage it locally and get more involved. Please don’t think you can simply dump the problem on HR. It simply doesn’t work that way. I know this might be hard to believe but your understanding of the situation might be completely wrong. The process will help us discover what’s really happening and will give us strategies to manage the situation”
If this sounds familiar, then this course will certainly help participants to manage unacceptable employee behaviour.
“When employees are engaged and feel valued, they are more likely to contribute productively to the workplace and their work.”
This program can be conducted as in-house training at your offices.
Guidelines
Group Size: An ideal group size is 6 – 14 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: This course can be adapted to your time frame
Cost: Upon request.
Target Audience: Supervisors, Team Leaders and Managers
No matter your role, you still have to interact with other people as you go about your job. In most instances, you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with the skills and knowledge to develop your interpersonal skills for better work outcomes and improved working relationships.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be conducted as a one day or half day program.
Cost: Price on request.
Participants learn practical skills such as active listening, clear communication, empathy, building rapport, and managing workplace interactions effectively.
Related courses:
The training helps participants understand different communication styles, reduce misunderstandings, and build stronger, more professional relationships with colleagues, clients, and stakeholders.
Related courses:
Yes. Participants learn how to handle challenging conversations, manage conflict, and respond professionally in difficult situations.
Related courses:
Target Audience: Staff, Team Leaders, Supervisors and Management
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 or Email: Deborah at [email protected]
Participants learn practical skills such as active listening, clear communication, empathy, building rapport, and managing workplace interactions effectively.
Related courses:
The training helps participants understand different communication styles, reduce misunderstandings, and build stronger, more professional relationships with colleagues, clients, and stakeholders.
Related courses:
Yes. Participants learn how to handle challenging conversations, manage conflict, and respond professionally in difficult situations.
Related courses:
This program explores workplace generational dynamics, equipping participants with practical skills to enhance communication and teamwork. Discover key differences in values, expectations, and interaction styles across age groups, along with common misconceptions. Learn actionable strategies to bridge generational gaps, strengthen professional relationships, and foster collaboration. Special focus is placed on leadership’s role in creating a unified, productive environment. Gain insights into effective cross-generational communication and build a more inclusive, high-performing workplace.
There is abundance of evidence that the number one issue in most workplaces stem from a communication issue. There are now 4 distinct generations in the workplace, and they each have different generational communication styles.
Communication tips for different generations
You simply can’t have a one size fits all communication approach. Different generations will interpret your message differently. If you would like some workplace communication tips, then don’t miss this communication skills program tailor-made for each generation.
Influencing Baby Boomers, Gen X, Gen Y and Gen Z employees
Each generation has a different influencing style. If you are looking for an outcome, make sure you understand generational influencing styles. You may want to influence Gen Y employees to stay, or you may want to influence Baby Boomers to coach Gen X Y & Z employees.
How good are you at communicating with different generations?
Ask yourself the following:
Your Interpersonal Skills for 4 Different Generations program can be custom designed. The program will provide techniques and strategies that will enable different generations in your workplace to effectively handle difficult situations and communicate more openly with their colleagues.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications.
Does your organisation have communication silos?
1. We often face interdepartmental disruptions.
2. We struggle to clearly communicate across all departments.
3. Our departments have become myopic and chase their own goals rather than organisational goals.
4. Our decision-making is slower than it should be.
5. Our people often feel unmotivated.
6. Our people grumble and give very little discretionary effort.
7. Whenever a mistake happens, we shift the blame elsewhere.
8. Our team is not proactive.
9. We often have role disputes.
10. We often encounter interdepartmental role ambiguity.
11. Our cross-functional activities are always marred by some person’s behaviour.
12. Our people often leave work with no sense of feeling fulfilled.
13. We are never sure if the information we receive from departments is 100% accurate.
14. We struggle to retain high performers.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of influencing, persuasion and confidence building techniques.
After attending this course, your people will be more confident presenting information in formal settings. This new-found confidence does make a significant difference, and you’ll find that your team will achieve better outcomes
This tailored presentation skills course is ideal if your government staff face any of the following situations:
This program can be conducted as in house training at your offices.
Group Size: An ideal group size is 6 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be conducted as a one-day program.
Cost: Upon request.
Target Audience: Government staff and managers giving evidence or making representations. For example (but not limited to) Child Care Workers, Housing Staff, Planning Staff, Safety Inspectors, HR, Health Professionals, Finance Regulators, Statutory Enforcement Officers, Police, Custodial and Customs
Contact us today: Preferred Training Networks Ph: 1300 323 752 Email: [email protected]
At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance
What are Critical Conversations? A discussion between people when:
Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.
How comfortable am I to have the conversations I know I have to have? Ask yourself the following:
If you would like answers to these questions, attend this interactive and practical workshop.
“Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Managing performance effectively requires more than policies and procedures. It requires the ability to have honest conversations that encourage improvement while maintaining positive working relationships.
This course combines two critical workplace skills: courageous conversations and performance management. Participants learn how to plan and structure difficult discussions, respond strategically to reactions, and keep conversations focused on outcomes rather than emotion.
The workshop also explores common behaviours that can derail performance conversations, including defensiveness, blame shifting, avoidance, and attempts to change expectations midway through discussions. Participants learn how to stay calm, set boundaries, and guide conversations back to measurable behaviours and agreed outcomes.
Real workplace scenarios and practical exercises are used throughout the course to strengthen confidence and improve communication skills.
Plan of action
Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people.
“Change is the law of life. And those who look only to the past or present are certain to miss the future.” -John F. Kennedy
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Team Leaders and Managers of Middlers.
If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]
Providing good communication training for employees is vital. This communication skills training course is designed to step your organisation through proven methods of communicating clearly. Professional communication is designed to sway and bend with nuances. Professional communication is a means of communicating clearly with one another without being misunderstood.
Course Details
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration:
This course is available as a 1-day course or a truncated 1⁄2 -day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size:
We recommend a group size of 4-10 people.
At Preferred Training Networks, we offer a wide range of employee training and development courses designed to complement our communication training programs including non-verbal communication training, confidence building courses, customer service skills training, influencing skills training and more.
Good communication is often sacrificed as people rush around pursuing unfinished tasks. Communicating under pressure requires confidence. It is a skill which can enable you to deliver your message clearly even in the most difficult situations.
Looking for a course to enhance your communication skills in the workplace?
The ability to communicate effectively with others is a key skill and is important to help you succeed. With good communication skills at work, you can convey your opinions and ideas clearly. Grow your communications skills with our course to build productive business relationships.
“Good communication is often sacrificed as people rush around pursuing unfinished tasks.”
NUTS AND BOLTS
GUIDELINES
Group Size: An ideal group size is 4–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Duration: This course can be tailored to fit your timeframe.
Cost: Upon request.
Target Audience: Staff & Management
