Project and Business Skills

“You need to engage the reader with policy and procedure writing. The reader needs to understand the ‘why’ and the ‘consequences,’ otherwise you’re just treading water.” – P Quinn

Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose.

So, if you’d like to improve how your policies are written and communicated, then this course is perfect.

Policy Writing Skills Training In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Target Audience: Document control teams

The 8 Pillars: Strategy, Planning, Overseeing, Cost, Control, Requirements, Input/Output, Resourcing

Managing operations is complex. You need to be able to juggle multiple tasks with many different functions and output expectations. It’s no wonder that many operations mangers look tired, as it’s a very difficult role. Yet some people manage to breeze through. So if you too would like to improve your skills, this course is perfect.

Operations Management In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Target Audience: Document control teams

If you would like more information on this training program, please contact us at 1300 323 752 or Email: [email protected]

Managing time well at work isn’t just about meeting deadlines and boosting productivity. Our Time Management Training course is designed for busy professionals and teams across Australia. It’s also about enjoying more job satisfaction while keeping stress and burnout at bay. When time management training is provided, you foster a sense of structure and well-being.

This is especially helpful if you’ve been meaning to improve work-life balance and improve your team’s ability to manage change. Our training encourages daily and long-term time management, which means you’ll be helping your team develop a fresh perspective on how to make the most out of their time.

What You’ll Learn – Key Outcomes

Time is of the essence, especially in matters of business. Our goal with our time management skills training is to teach participants how to plan each day and be more in control of their daily activities.

Learn to prioritise tasks to complete critical projects and even bigger goals. You’ll also learn to juggle multiple responsibilities and deadlines while meeting personal and professional milestones.

Leaders can benefit from our time management course, too, as they hone their delegation skills while managing daily interruptions-including phone calls, emails, and drop-in visitors.

For even better results, pair this training with our course on managing aggression, which covers de-escalation techniques on the phone and how to have critical conversations with people

Frequently Asked Questions

Executive Assistants are frantically working towards important deadlines. Yet amazingly, some EAs are gliding majestically like ducks on the water. You don’t see their feet paddling, and they spread a sense of calm and professionalism.

This course works best by including the team of EAs. After all, these key people work together to ensure critical tasks are delivered each and every day to a high standard.

‘Executive Assistant’ In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Price: Available upon request.

If you would like more information on this training program, please contact us at 1300 323 752 or Email: [email protected]

Strategy Development Residential Option

Take your leaders and managers offsite for a night. It doesn’t have to be hugely expensive if you’re on a tight budget. Taking them away means they don’t have all the distractions. And people like to be invited to a strategy meeting. Over 1.5 Days, your facilitator will help formulate/tweak/change your organisation’s path forward.

“A vision without a strategy remains an illusion” – L Bolman

“Strategy” must be one of the most misunderstood words in organisations. People often leave meetings remarking that the meeting was very “strategic.” Indeed, a single utterance of the word’s “strategy” or “strategic” makes everyone feel good. Alas, the problem is that most organisations don’t have a clear strategy. Or worse, they have a good strategy but fail to clearly communicate the strategy.

Strategy Development In-House Program Details

For maximum effectiveness, this strategic development training course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Frequently Asked Questions

Q. What are the key learning outcomes?

A. Participants will develop strategic thinking skills, learn to craft actionable business strategies, and align team objectives with organisational goals.

Consult: to seek information or advice with specialist knowledge on a particular subject.

Here’s a paradox. “Consultant” is often understood by consultants. These consultants don’t actually know how to consult. What about your telco consultants working in the call centres? Surely, they are not consulting if they are just trying to sell up the most expensive phone plan.

NUTS AND BOLTS

Would you like to attend this program?

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

This course will help your team embed new behaviours to run their departments more effectively. They will complete tasks more seamlessly and will also have greater clarity on what the organisation expects from them.

Symptoms of leaner departments

• An increase in the amount of email per person.
• More time spent on reporting.
• More calls received out of hours (particularly for organisations with global offices).
• Increased fatigue and loss of concentration.
• Demoralised staff.
• Greyer reporting lines.
• Increased activity of covering up errors.

At the conclusion of these tailored How to Manage Resources workshops, your participants will

• Be equipped with world’s best practices in the area.
• Have a toolkit of situational tools to use.
• Apply practical ideas and solutions to current projects.

Who have Preferred Training Networks Trained?

Boeing, Borders, Russell Kennedy, ANZ, BHP Billiton, Fosters, CASA, BNP Paribas, Dept of Transport, Esanda, CSIRO, Goldman Sachs JB Were, AIRC, Portfolio Partners, OPP, State Trustees, VGSO, Leaseplan, Mills Oakley, Legal Aid, Dept of Justice, Judicial College, Shell, Babcock & Brown, Lend Lease, Pitcher Partners, Beca

Benefits of running our in-house How to Manage Resources course

Managing Change – Some departments are 100% confident their department cannot run effectively with fewer people. This course helps your people deal with change and maintain productivity.

Staying Positive – Sagging morale levels are often related to less staff. This course helps everyone to agree that remaining positive is a more rewarding behaviour and reduces levels of anxiety.

A breath of fresh air – For every problem, there is an opportunity. Maybe this is the optimal time to re-examine existing processes and identify and remove any inefficiencies

Clarifying Roles – The number one cause of conflict in departments is role ambiguity. With less resources, this may be an ideal time to rewrite job descriptions and departmental objectives.

Breaking down communication silos – Some interdepartmental processes are seamless and others are not. With fewer resources, you need to ensure information flows transparently and get rid of any bottlenecks.

How to Manage Resources Program Details

Fox maximum effectiveness, it is recommended that this course be conducted in-house.

• Group Size: An ideal group size is 5–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at an additional cost.
• Duration: Each program can be adapted to meet your requirements.
• Cost: Upon request.
• Target Audience: Departmental Staff (preferably from the same department).

If you would like more information on this training program, please contact us at 1300 323 752 or email: [email protected]

Preferred Training Networks provided a fantastic Speed Reading workshop for me. It has made a tremendous difference as I can get through my reading so much faster with the same retention rates. It is a great skill to have and I strongly recommend the course.

-Naomi Nichols, Executive Assistant, Coles 

Improving your reading skills

Not only will you read faster, your retention levels will also increase. You won’t have a need to reread information. Improving your reading speed will stop your mind from wandering and help you remain focused. These speed reading techniques are learnt through mind mapping and restructuring your comprehension for easy recall. The main outcomes of our speed reading training program are increased confidence and ability to read information faster. Reading faster will help you to keep up to date with market information.

Speed Reading Training Course Outcomes

• Learn the five proven speed reading techniques
• Learn how to retain information for longer periods
• Improve reading speed with confidence

Apply these faster reading tactics to your work documents. You will notice yourself improving reading speed by 2–4 times. Reading faster is simply a skill. Download the speed reading course outline and submit your training request online.

Questions you might ask yourself

How can I read emails faster? How can I read reports faster? How can I keep up with my required workplace reading?

Action Plan for your Tailored Speed Reading Workshop

1. Create greater productivity related to reading, learning and analysis
2. Keep abreast with critical reading relevant to core work activities.
3. Keep up to date with correspondence (including email) from multiple stakeholders.
4. Stop the mind from wandering and remain focused when reading.
5. Structure your understanding and be able to recall anytime.

Speed Reading In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–9 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Speed Reading course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Maybe picking up the phone can solve the problem rather than endless keyboard chatter? However, AI is creating significant challenges for managing email correspondence. For example, AI-generated complaints can now stretch to 5,000 words—well beyond the persistence of manual efforts—resulting in longer processing times. Our Email Management Training helps professionals develop strategies to handle these modern challenges efficiently and maintain effective communication workflows.

HR teams are inundated with internal complaints. The amount of external email complaints is now dwarfed by the huge volume of internal email complaints. Since every email is a legal document, it demands careful attention, further adding to the ever-increasing workload.

A recent survey found that email causes more stress than traffic jams. This Managing Mail program offers practical strategies not only for email inbox management but also for improving your overall time management. You’ll enhance your professional writing skills and boost workplace communication effectiveness. By the end of the course, you’ll feel more organised, less stressed, and better equipped to manage digital communication demands.

Take this test and if you answer yes to 5 or more question, this course is ideal for you:

• Do you have more than 15 emails currently in your inbox?
• Do you respond immediately to emails when they arrive in your inbox?
• Do you have your email alert bell turned on?
• Does email interrupt your other important daily tasks?
• Do you receive more than 50 emails a day?
• Do you habitually check your inbox when you are near your workstation?
• Would you feel lost if you couldn’t access your email?
• Do you ever feel bogged down and overburdened with too many email tasks?

Managing Email In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program is conducted as a half day program.

Cost: Price on request.

If you would like more information on this training program, please contact: Niall Kennedy – Marketing Manager 1300 323 752 Email: [email protected]

Frequently Asked Questions

Q. Who should attend this email management training course?

Anyone who wants to reduce email stress and communicate more effectively, including admin staff, team leaders, and executives.

Q. How long is the course?

We offer flexible delivery formats including half-day and full-day workshops.

Q. What will I learn from this training?

You’ll learn tools to organise your inbox, manage email overload, and apply best practices in email communication.

Q. Is this course available across Australia?

Yes, we deliver training Australia-wide or virtually to suit your needs.

How strong are your relationships with your supply chain?

Ask yourself the following:

1. I always return calls within half a day.
2. I never overpromise and/or under deliver.
3. I know the rank order of my most profitable suppliers and customers.
4. My suppliers and customers often refer business to me.
5. I am aware of their hobbies and interests.
6. Our conversations are value oriented, not price oriented.
7. I communicate carefully and effectively.
8. I use active listening and questioning skills.
9. I make tangible notes of conversations.
10. I record conversations in a database.
11. I can deal with difficult people effectively.
12. I offer alternatives and ideas to my supply chain.
13. The supply chain meets regularly to discuss ideas to boost productivity.
14. We break down communication silos.
15. There is a high level of trust within the supply chain.
16. When a mistake occurs, it is communicated openly rather than concealed.
17. I solve problems rather than create problems for the supply chain.
18. We always look at building new relationships within the supply chain.

Your Supply Chain Relationship Building program can be custom designed to help participants build better relationships with their supply chain.

Supply Chain Relationship Building In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Supply Chain Personnel, Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.