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All Leadership and Management Courses

Frontline Leadership Skills In-House Program Details

Upon completion of the course, participants will have a better understanding of their strengths and weaknesses as a leader and the tools needed to become an influential figure to their employees.

Target Audience:
The course can be tailored for the specific cohort, whether it be new or existing frontline leaders.

Duration:
This course is available as a 2-day course or a truncated 1-day course.

Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.

Group Size:
We recommend a group size of 4–10 people.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Here is a quick exercise:

Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired.

As an alternative, tell a story about your company, why it was set up, the difficulties it faced, where the organisational values came from. Use a story board to show the reasoning behind your strategic objectives. Your audience will be engaged and motivated to get behind your strategic objectives.

There are 14 proven rules to telling great stories. To whet your appetite, we’ve listed 3 of the rules:

Rule #5 – Create visual metaphors. Strong visual metaphors used in the right sequence can keep any audience on the edge of their seat (no matter what the topic is).

Rule #8 – Build rapport and trust. Most managers are aware of the critical importance of rapport and trust. However, very few managers have a tool kit of practical ideas to build rapport and gain trust.

Rule #10 – Embed emotional triggers and cues – this part of story telling is not for the faint-hearted. The storyteller needs to dig deep to bring out emotive cues to connect deeply with the audience. The emotional cues and triggers need to be planned and strategically placed into the story for maximum impact.

“People have forgotten how to tell a story. Stories don’t have a middle or an end any more. They usually have a beginning that never stops beginning.” – Steven Spielberg

Story Telling In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

Want to know more about our storytelling or storyboarding course?

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Team and Customer Etiquette 4.3 out of 5 based on 66 user ratings.

Positive Leadership Skills In-House Program Details

Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders.

Duration: This course is available as a 1-day course or a truncated ½ day course.

Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.

Group Size: We recommend a group size of 6–12 people.

Frequently Asked Questions

What are positive leadership skills?
Positive leadership skills are behaviours and communication techniques that help leaders motivate teams, build trust, improve morale, and create a healthier workplace culture.
Why is positive leadership important in the workplace?
Positive leadership helps create engaged and productive teams. Employees are more likely to perform well when they feel supported, valued, and respected by their leaders.
Is this course suitable for new managers?
Yes. This course is highly suitable for emerging leaders, supervisors, and newly appointed managers wanting to develop a confident leadership style.
Does the course focus on practical leadership techniques?
Absolutely. Participants learn practical leadership techniques they can apply immediately in workplace situations.
How does positive leadership improve team performance?
Positive leadership improves trust, psychological safety, accountability, and engagement across teams.

Do some of your people wriggle away from doing tasks? A chain is only as strong as the weakest link, and if the weakest link doesn’t want to pull their weight, it can seriously impact productivity. Workplace behavioural studies concur that some people deliberately misunderstand instructions to avoid completing tasks. You might know the occasional maestro that misunderstands any instruction. That’s where accountability training becomes essential—helping teams build a culture of ownership and ensuring every member contributes consistently.

Faced with this situation, it’s easy to take the path of least resistance. Don’t request from the maestro any tasks, and use the rest of the team to fill in. Or take away all excuses for not completing the tasks. Keep everyone accountable and eliminate the wriggle room. Of course, some reports and peers will still not do what’s instructed. But that will now become a performance management issue rather than an “Oh is that what you meant?” misinterpretation.

It’s also important to explore if your instructions are really clear. Your instructions may be as clear as crystal in your mind and clear as mud at the other end. In this breakthrough course, you’ll learn to give instruction and deadlines that cannot be wriggled out of.

Is this tailored Keeping People Accountable at Work course for you?

Answer Yes or No to the following questions:

  • Do more than 5% of your instructions not get carried out?
  • Do you miss deadlines more than 10% of the time?
  • Do you hear counterarguments that people didn’t understand the instructions?
  • Have you noticed dysfunction in the team?
  • Do you hear heated arguments and inappropriate remarks?
  • Do you have a blame culture when things go wrong?
  • Do you feel that people simply won’t follow instructions?

If you’ve answered “Yes” to 2 or more of these questions, this course is ideal for you.

Keeping People Accountable at Work In-House Program Details

This program can be conducted as in house training at your offices.

Group Size: An ideal group size is 6–10 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to fit your timelines.

Cost: Upon request.

Target Audience: Ideal for Leaders and Managers

If you would like more information on this training program, please contact us at 1300 323 752 or email: [email protected]

Frequently Asked Questions

Q. Who should attend the Accountability Training course?

A. This course is ideal for team leaders, managers, and professionals looking to build a culture of ownership and follow-through in the workplace.

Q. What outcomes can I expect from this training?

A. You’ll learn strategies to promote responsibility, encourage proactive behaviour, and establish clear expectations and consequences.

Q. Is this course available across Australia?

A. Yes, we offer this training across Australia, including Melbourne, Sydney, Brisbane, Perth, Adelaide, and via virtual delivery.

Q. How long is the course?

A. The course is flexible and can be delivered as a half-day or full-day session, tailored to your organisation’s needs.

This unique course covers the critical skills that contract managers need including consultation advocacy, influence, negotiation and conflict resolution which are critical to the role. The course does not cover sourcing, tendering or writing contracts as it is assumed that the participants already have these skills.

This course was designed as a reflection and action workshop for the contract management team. What’s working well? What could be improved?…

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to your timeframes.

Target Audience: LG Contract Management teams

Email: Deborah | [email protected] or phone 1300 323 752

Contract Management Skills for Local Government 4.4 out of 5 based on 39 user ratings.

This course was designed by an organisational psychologist to give managers and supervisors proven skills to manage staff who they will frequently bump into outside of work. By following this proven methodology, participants will feel more secure managing at work and simultaneously enjoying the benefits of working in a close-knit community. It doesn’t have to be manage OR enjoy being part of the community. It can be manage AND enjoy being part of the community.

This course will also take participants through likely scenarios that they will face. Participants will question their assumptions and also explore any unconscious biases that they may have. At the conclusion of the course, participants will be far more confident in their role as a manager in a regional area.

As one participant stated:

“Employment is a major problem in regional communities. Being a manager can be a privilege and a burden. But my role as manager is very important so I can look after my family. I’d just like to be able to separate my work role from my community role.”

Regional Manager Training In-House Program Details

This program is best conducted as in-house training at your offices.

  • Group Size: An ideal group size is 6 – 14 participants.
  • Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This course can be adapted to your time frame
  • Cost: Upon request.
  • Target Audience: Managers

Contact Preferred Training Networks today:
Phone: 1300 323 752
Email: [email protected]
Website: www.preftrain.com.au

Take a look at our highly recommended and popular training courses: Emotional Intelligence Course, Workplace Inclusion & Diversity Training, Writing Skills

Separating Role as Manager and Role in the Community was rated 4.1 out of 5 based on 38 user ratings.

Each participant completes a confidential online pre and post training 360 survey. Participant selects up to 6 raters, a mixture of direct reports, line managers and colleagues. The 360 feedback will form the basis for tailored development and one on one coaching.

Each participant will receive one on one coaching (and survey debriefing) before the leadership training commences. This preps the participants for the training delivery.

Between the workshops, some project work keeps the participants engaged. For example in the above case, the participants were asked to complete a behavioral style survey between day one and two. Participants also had some change leadership reading before Day 3 and a group project to be completed for Day 4

Day One (sample)

Leadership Culture
  • Leadership V Management
  • What does staff want from leaders?
  • What’s your current leadership culture?
  • Leadership capacity and capability
  • Group 360 debrief
  • Service review
Leadership Styles
  • Self leadership styles
  • Group strengths and weaknesses from the 360
  • Leadership behaviours
  • On-the-job learning opportunities
Values Based Leadership
  • A leadership beacon
  • What did we do before values?
  • Values based leadership
Performance Review

Day Two (sample)

The Four People Styles
  • What are they?
  • Commonalities
  • Behavioural differences & similarities
  • Managing the different styles
Ladder of Inference
  • Assumption testing
  • How knowledge is gathered
  • Unconscious bias – Leadership Based
Emotional Intelligence
  • EI and EQ
  • The EI Leader
  • Applying EI to self and others
  • Goleman insights on EI
  • Using EI to better manage teams
The Five Dysfunctions of a Team
  • Lencioni’s findings
  • Identifying dysfunction in teams
  • Addressing the five dysfunctions
  • Apply the model to internal relationships

Day 3 (sample)

The Knowing Doing Gap
  • Pfeffer and Suttons findings about leadership inertia
  • Promoting action rather than procrastination
  • Self managed teams
Building Innovation Teams
  • Innovation – Does it really matter
  • How to be innovative
  • Doing an innovative task
  • Cultivating innovation
Leading Change
  • Being a change leader
  • Working with people stuck in the past
  • Understanding change and loss
  • Maintaining change momentum
  • Renegotiating the psychological contract

Day Four (sample)

Group Project Review
  • Key learning and observations
  • Provide evidence of how each group worked with managers
  • Assessment on effectiveness of the team
Project Analysis
  • Continuous improvement
  • What could work (Appreciative Inquiry)?
  • Implementation and thinking tools
Accountability
  • Discuss “if it’s to be its up to me”
  • Keeping people accountable
  • Micromanagement or empowerment
Action Planning
  • Being strategic
  • Break free from short term things
  • Writing action plans

NUTS AND BOLTS

Would you like to attend this program?

For maximum effectiveness, this leadership development program is best conducted as an on-site program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: The course can be fitted within your timeframe.

Target Audience: High Potentials, Middle Managers, Supervisors, Leaders.

Cost: Price on request.

If you would like more information on this training program, please contact:

Preferred Training Networks on 1300 323 752

Email: Deborah at [email protected] or visit our website today: www.preftrain.com.au

End to End 360 Degree Leadership Training 4.3 out of 5 based on 49 user ratings.

Effective Management Course Outline

Module Topics Key Learning Outcomes
Module 1: Mastering Communication Essentials Communication – Overrated?
  • Exploring the impact of communication in leadership and workplace effectiveness
  • Understanding the four potential communication outcomes
  • Developing key strategies to improve daily communication practices
Enhancing Communication Skills for Success
  • Adapting communication to different audiences and contexts
  • Implementing clear and structured messaging techniques
  • Strengthening professional interactions through active communication
Module 2: Addressing Communication Barriers Common Challenges in Communication
  • Identifying key barriers to effective workplace communication
  • Overcoming misunderstandings and misinterpretations
  • Task saboteurs deliberately misunderstand
  • Enhancing workplace efficiency through improved clarity and engagement
Personal Communication Approaches and Their Influence
  • Recognising various communication styles and their impact
  • Learning how to adapt styles to different stakeholders
  • Strengthening professional relationships through self-awareness
Understanding Behavioural Dimensions in Communication
  • Examining behavioural tendencies in conversations
  • Identifying patterns that contribute to communication breakdowns
  • Implementing strategies to adapt communication for better engagement
Module 3: Active Listening and Questioning Techniques Developing Strong Listening Skills
  • Recognising the role of listening in effective communication
  • Practicing active listening to foster understanding
  • Using verbal and non-verbal techniques to enhance attentiveness
Improving Questioning Methods for Effective Conversations
  • Using open-ended questions to encourage discussion
  • Applying questioning strategies to clarify and explore perspectives
  • Avoiding ineffective or leading questions that may distort communication
Module 4: Navigating Challenging Conversations Responding vs Reacting in Difficult Situations
  • Remaining calm and composed in high-pressure interactions
  • Utilising emotional regulation strategies to improve communication
  • Managing challenging conversations professionally and confidently
Setting Boundaries for Productive Interactions
  • Defining clear and respectful communication boundaries
  • Maintaining personal perspectives while fostering constructive dialogue
  • Applying assertiveness strategies to address difficult situations effectively
Developing Positive Team Relationships
  • Encouraging collaboration through effective communication
  • Strengthening team cohesion with transparent and respectful dialogue
  • Establishing an open and feedback-driven workplace culture
Module 5: Self-Assessment and Continuous Improvement Writing Communication Strengths and Areas for Growth
  • Conducting self-reflection to identify areas for development
  • Email misfires and squabbles
  • Consequences of lazy writing
  • Creating a personal plan for continuous communication improvement

 

Managing Effectively In-House Workshop Details

Would you like to attend this program?

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

If you would like more information on this training program, please contact us at 1300 323 752 or email: [email protected]

Frequently Asked Questions

What skills will participants develop in this effective management course?

Participants develop practical management skills such as leadership, communication, delegation, performance management, decision making, and managing team dynamics effectively.

Related courses:

Is this course suitable for new and experienced managers?

Yes. This course is designed for both emerging managers and experienced leaders who want to strengthen their management approach and improve team performance.

Related courses:

Can this training help improve team performance and accountability?

Absolutely. The course focuses on setting clear expectations, improving communication, and building accountability, helping managers lead teams more effectively and achieve better results.

Related courses:

Participants will learn how to create a productive work environment, motivate and engage employees, handle challenging situations, and develop effective communication strategies. The course will also discuss relevant laws and ethical considerations, as well as provide tools to measure performance and recognise excellence. Join us to acquire the skills needed to manage a team.

Staff Management In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.  For virtual delivery, we can use our virtual platforms or those of your organisation.

Duration: This course provides the option of a full-day or truncated half-day session, with the adaptability to tailor it to your specific requirements.

Cost: Price on request.

Target Audience: Middle managers, supervisors and team leaders.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Staff Management Course 4.2 out of 5 based on 24 user ratings.
“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office” – Dwight D Eisenhower

The role of a team leader is critical to ensuring the team succeed in their objectives. This niche course provides you with the vital skills necessary to lead a team. Too many organisations have weak teams with disjointed objectives and values and poor communication.

Team Leader Training In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Target Audience: Document control teams

If you would like more information on this training program, please contact us at 1300 323 752 or Email: [email protected]

Frequently Asked Questions

What skills will I develop in this team leader training course?
Participants develop practical leadership skills such as communication, delegation, performance management, problem solving, and managing team dynamics to improve overall team performance.
Is this course suitable for new or aspiring team leaders?
Yes. This course is ideal for new, emerging, or aspiring team leaders who want to build confidence and learn how to manage people effectively from the start.
Can the training be tailored to our team or industry?
Absolutely. The course can be customised to reflect your organisation’s structure, team challenges, and industry requirements to ensure practical and relevant outcomes.
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