Professional Services

Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients.

Program outline

• Your number one priority – your customers/clients
• Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered * communicating with your clients * Delivering promises
• The first interaction – You don’t get a second chance to make a first impression
• Attitude – Your attitude has a huge impact on stakeholder’s perception of your organisation.
• Active Listening skills – What?
• Note taking – Many people don’t take notes of the customer’s/ client’s expectations. They forget to deliver on promises and wonder why the customer/client leaves dissatisfied
• Business card etiquette – Many people fall down at this hurdle. What should you do?
• Dress codes – Tips from the fashion world
• Networking – It’s not what you know it’s who you know. How can you position yourself and your organisation as value assets to other people
• Developing an elevator speech – What is your value explained in 30 seconds

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants (usually a half-day or full-day program)

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Presenting a Professional Image Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

At Preferred Training Networks, we can also assist you with professional training programs like: strategic thinking courses, people management courses, and high performance work practices.