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Positive Leadership Skills In-House Program Details

Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders.

Duration: This course is available as a 1-day course or a truncated ½ day course.

Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.

Group Size: We recommend a group size of 6–12 people.

For Neurodiversity Training for Inclusive Workplaces, the tailored solution is the way forwards. Otherwise, you can run the risk of the training causing divisions. Whatever you do, please don’t get this course delivered by a legal expert, as it’s unnecessary and will be divisive (guaranteed). Your tailored workplace neurodiversity in-house course is designed to help participants understand and appreciate the challenges faced by neurodiverse individuals in the workplace.

Specifically, the course will cover topics such as:

  • Recognising and respecting different types of neurological functioning

  • Understanding the diversity of abilities within the workforce

  • Creating inclusive environments for neurodivergent employees

  • Workplace adjustments for ADHD, autism, dyslexia and more

  • Practical neurodiversity inclusion training for managers and teams

Participants will gain insight and knowledge that can be applied to their daily working practices, and leave with the skills needed to create an inclusive and productive workplace for all.

Neurodiversity In The Workplace In-House Training Program Details

Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.

Duration: This course is available as a 1-day course or a truncated ½ day course.

Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size: We recommend a group size of 4 – 10 people.

Importance Of Leadership Skills

Here is your opportunity to learn the traits of great Australian and international leaders. You’ll learn the critical difference between leading a team rather than just managing a team. You’ll also learn about the leadership missteps that can unhinge the greatest of potential careers.

Leadership Management In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

If you would like more information on this training program, please contact Deborah.

Email: [email protected]
Phone: 1300 323 752

Apart from our leadership training, take a look at our other highly recommended courses including instructional design, body language, workplace resilience, and stress management. If you have any queries, contact us today.

Whether you’re looking for help with time management, communication techniques, effective leadership skills, professional or interpersonal development or anything in between, we can help.

Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day.

So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain composed when dealing with difficult people. The aim is to keep you safe and calm in the face of adversity. Tomorrow is another day and sometimes a tactical withdrawal is the best defence.

This course will also show you what not to do. You don’t want to inflame the situation and you want to keep your personal safety top of mind.

‘Dealing with Difficult People’ Workshop Nuts and Bolts

Would you like to attend this tailored program?

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes. 

Look at what you receive within 24 hours at no cost:

  • An obligation free proposal
  • A bio of a proposed trainer
  • Training cost

The team at Preferred Training Networks can also provide you complementary training in a range of areas including conflict resolution courses, workplace behaviours courses, influencing skills training, facilitation courses and general staff development and training.

Dealing with Difficult People Training’ Course Outline

Module Topics Key Learning Outcomes
Module 1: Difficult Behaviours Recognising and Categorising Difficult Behaviours
  • Understanding different types of challenging behaviours
  • Identifying common triggers for difficult interactions
  • Determining the target audience for intervention strategies
Understanding the Psychology Behind Behaviour
  • Exploring why individuals exhibit difficult behaviours
  • Identifying patterns that lead to unproductive interactions
  • Recognising when behaviours are situational versus personality-driven
Common Types of Difficult Behaviour
  • Differentiating between aggressive, passive-aggressive, and resistant behaviours
  • Learning to adjust communication strategies based on behaviour type
  • Managing emotional responses when confronted with challenging individuals
Module 2: Behavioural Styles and Personal Awareness Understanding Behavioural Styles
  • Identifying different personality and communication styles
  • Using a styles questionnaire to assess behavioural preferences
  • Tailoring conversations
  • Recognising personal strengths and their potential overuse
Flexibility in Communication Approaches
  • Learning how to adapt to different communication styles
  • Adjusting responses based on the needs of the conversation
  • Maintaining control in high-pressure interactions
Managing Emotions Under Pressure
  • Recognising personal emotional triggers
  • Developing self-regulation techniques to stay composed
  • Using de-escalation methods to prevent situations from escalating
Module 3: Handling Anger and Conflict Escalation Understanding and Managing Anger
  • Exploring how anger affects communication and decision-making
  • Recognising signs of escalation and stopping the anger cycle
  • Implementing techniques to redirect emotional energy productively
The Role of Thoughts in Emotional Reactions
  • Understanding how thought patterns shape emotional responses
  • Challenging unhelpful thoughts to maintain control
  • Emotional Intelligence insights
  • Understanding self-conditioning
  • Using cognitive strategies to stay objective and solution-focused
Module 4: Strategic Communication for Difficult Interactions Avoiding Conflict Escalation
  • Recognising behaviours that intensify disagreements
  • Understanding how different value systems influence reactions
  • Utilising strategic withdrawals as a safety technique
  • Preventing unnecessary conflict through strategic dialogue
Choosing Language That De-Escalates Tension
  • Identifying words and phrases that trigger defensive reactions
  • Substituting inflammatory language with neutral phrasing
  • Ensuring clarity while maintaining a professional and calm tone

Here are 7 reasons to welcome complaints as an opportunity rather than an annoyance:

  • Most customers vote with their feet and don’t even give you the chance to fix a perceived value imbalance, so be thankful they are still a customer.
  • Measuring and reducing complaints as a performance indicator is often easier than measuring ‘increased customer service levels’.
  • In marketing, there is a term known as the “bugger principle”. Every time someone says “bugger” there is a business opportunity.
  • Complaints are free. Customer satisfaction surveys are not.
  • Complaints will give you broader user perspectives. Often people are too close to their products and services and need to break free from myopic perspectives.
  • Research has proven that if you conduct a successful service recovery, you will increase customer loyalty levels.
  • Resolving complaints involves dialogue with customers. Dialogue generates new ideas and increases customer engagement levels.
“A customer who complains is my best friend.” –Leonard, Stew

Reduce Customer Complaints In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Being resilient means having a positive mindset and approach to these challenges. Resilience isn’t just a reactive skill that kicks in when you face obstacles; it requires practice. Our Resilience Skills Training course equips professionals across Australia with the tools to stay composed, adaptable, and productive under pressure

Whether at work or in your personal life, our resilience training courses help you develop fortitude. Build the skills to confidently handle difficult situations, including managing abuse and threats, while learning to organise your time effectively.

By the end of this course, you’ll learn to maintain a positive mindset, even in tough situations, by applying emotional intelligence, managing stress effectively, and supporting workplace mental health—helping you overcome obstacles with greater ease.

Frequently Asked Questions

Q: What is resilience skills training?

A: It’s a workplace training program that helps employees manage stress, adapt to change, and stay productive in high-pressure environments.

Q: Where is this training delivered?

A: We offer resilience training Australia-wide, including Sydney, Melbourne, Brisbane, Perth, and online for remote teams.

Pre-requisites

There are no prerequisites other than the participant will be responsible for delivering technical training. Some course participants may have the Cert IV, but it is not essential. This course is completely different to the Cert IV. There is very little overlap, as the Cert IV is too theoretical and top-heavy in process and assessment. Whereas this course is practical and hands on.

Train the Technical Trainer In-House Program Details

This program can be conducted as in house training at your offices.

Group Size: An ideal group size is 6–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be conducted as a one-day program. 
Cost:
 Upon request.
Target Audience: Specialist Technical Trainers, e.g. technical, subject experts, OH&S trainers looking to improve on delivery.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

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