Safety, Wellbeing and Mental Health

Reduce risk, improve awareness, and respond safely to volatile situations

Occupational violence can occur in any workplace – often without warning. From heightened emotions and verbal aggression to physical threats, these situations place employees and organisations at serious risk.

The Occupational Violence Awareness course by Preferred Training Networks equips participants with the psychological awareness, communication techniques, and practical strategies needed to minimise the likelihood of violence and respond appropriately when situations escalate.

This program focuses on prevention, early intervention, and post-incident response. It is not a self-defence course. Instead, it builds confidence in recognising warning signs, defusing tension, and prioritising personal safety and wellbeing.

Frequently Asked Questions

The training is focused on increasing awareness, protecting mental health, and reducing burnout. Through a hands-on approach, participants gain practical tools to stay grounded while supporting others in demanding environments.

Participants also explore how repeated exposure to distressing situations can affect thinking, behaviour, and decision-making over time. By understanding these patterns, teams are better equipped to respond early and prevent long-term impact.

A strong focus is placed on practical application. Rather than theory alone, this workshop encourages discussion, reflection, and real-world scenarios that mirror the challenges staff face in their roles. This ensures learning is relevant, relatable, and immediately usable in the workplace.

The course also highlights the importance of team-based support systems. Participants learn how to contribute to a workplace culture where people feel safe to speak up, seek support, and look out for one another. This shared responsibility plays a key role in reducing stress and maintaining long-term wellbeing.

By the end of the session, your team will have a clear understanding of how to manage emotional load effectively, support colleagues appropriately, and maintain professional boundaries without compromising care or performance.

Frequently Asked Questions

Frequently Asked Questions

Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.

Duration:
This course is available as a 1-day course or a truncated ½ day course.

Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size:
We recommend a group size of 4-10 people.

Frequently Asked Questions

Frequently Asked Questions

This course identifies how behaviours and moods can impact the workplace wellbeing balance. It’s a reflective course, and participants consider how their actions affect other people. For example, a manager may come to work in a bad mood every day. But the manager might be unaware that this mood also brings a dark cloud to the workplace.

Wellbeing Training For Organisations In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Ideal group size: 4–9 participants

Target Audience: Management

Cost: Price on request

For more information on this training program:

Contact: Deborah – [email protected]

This workplace anxiety spotting course gives you a better understanding of stress and anxiety. Participants will also look at their workplaces and see if unnecessary stressors can be removed. On the other hand, you might have a concern about a family member or a friend. This course will also give you some ideas on what you can do. The course also runs through some very common mistakes that people make when asking other people about mental health. The course will also give you some tools that can be a good guide to gauging levels of depression and anxiety. The course is not a diagnosis, as only a health professional can make that diagnosis with the person.

Identifying the Signs of Anxiety & Depression in Other People In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to your timeframes.

Target Audience: Managers and staff

Contact us Today:

Email: Deborah [email protected]
Phone: 1300 323 752
Website: www.preftrain.com.au

At a glance, your tailored ‘Emotional Intelligence for Challenging Situations in LG’ workshop covers:

• What is Emotional Intelligence: different models of analysis
• Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy
• Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation
• How to accurately perceive and interpret emotions
• Understand different emotions and manage them in the workplace
• Use emotions to facilitate thinking and break through roadblocks
• Understand emotional meanings
• Putting yourself in the challenging situation
• Verbal and non-verbal communication
• Disagreeing constructively
• Calibrating levels of EI in Council

“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” — Jack Welsh

‘Emotional Intelligence for Challenging Situations in LG’ In-House Program Details

• Group Size: An ideal group size is 4–10 participants.
• Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
• Cost: Upon request.
• Target Audience: LG Employees who interact with people in challenging situations

Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership, and communication skills. Our Emotional Intelligence Training course helps individuals and teams improve self-awareness, communication, empathy and resilience in the workplace.

‘Emotional Intelligence’ Workshop Action Plan

1. Understanding the concept and dynamics of EI
2. Learning the basics of 3 models of EI – Trait, Mixed and Ability-Based
3. Understanding the correlation between emotional intelligence & relationship building
4. Analysing the effect of your EI in influencing employees and clients
5. Using your EI to negotiate and communicate in interpersonal relationships
6. Avoiding negative feelings and adopting a positive thought process
7. Self control and change management
8. Managing emotions to enhance your workplace productivity

In-House ‘Emotional Intelligence’ Program Details

• For maximum effectiveness, this program is best conducted as an in-house program.
• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Middle Managers or Senior Managers

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Tailored ‘Emotional Intelligence’ Course Outline

Frequently Asked Questions