A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Why is problem-solving and decision-making so difficult?
People often lose faith in a company/individual if they perceive poor decision-making and/or poor problem-solving. Even more frustrating is the procrastination of making a decision (We’ll tell you more later).
This program helps participants understand the decision-making process and will equip participants with the skills and techniques to frame a problem objectively and decide a course of action.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Your Problem-Solving Decision-Making Course can be modified to fit inside your timeframe.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Participants learn structured problem solving methods such as identifying root causes, analysing options, evaluating risks, and implementing effective solutions in workplace scenarios.
Related courses:
The course helps participants develop a clear framework for making decisions by improving analytical thinking, reducing bias, and increasing confidence when choosing between options.
Related courses:
Yes. This course is suitable for both leaders and team members who want to improve their ability to solve problems, make better decisions, and contribute more effectively in the workplace.
Related courses:
Participants will be encouraged to practice strategies and collaborate on best practices for managing feedback. Have you noticed that people are losing the ability to disagree professionally? Upon completion of this course, participants will have the skills and confidence to handle feedback in a manner that improves interpersonal internal and external relationships.
Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated 1/2-day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations’.
Group Size: We recommend a group size of 4–10 people.
If you are eager to maximise your sales performance, this course is ideal for you. This course is designed to help participants expand the pie and maximise every sale.
Imagine the difference if your sales people were asking smarter questions and actively listening to your customers. How many opportunities are you missing? This bespoke sales training course also gives your people skills in overcoming objections and concludes with blueprinting the buying experience. Participants are always surprised how easy it is to improve the customer’s experience. Improving the customer’s experience is proven (beyond any doubt) to improve sales revenue.
At the conclusion of this program, participants will be able to:
1. Explain the reasons that customers won‘t/can’t purchase your product or service
2. Give examples of alternative actions for the customer
3. Discuss how you can add value to the sale
4. Express methods of building customer loyalty (Reichheld)
5. Discuss how you can gain referrals and repeat purchases
6. Leverage the Ansoff matrix to maximise leads
7. Question the customer’s actual and unstated needs
8. Discuss key findings from the BCG Matrix (Stars Question Marks, Dogs Cash Cows)
9. Illustrate how you could lessen the risk for customers (particularly for new purchases)
10. Select a list of qualifying questions
11. Identify and remove any unnecessary bottlenecks or processes that cause angst to the customer
12. Discuss the difference between buyer remorse and buyer delight
13. Analyse buyer behaviour
14. Illustrate the ideal customer experience
15. Agree on action plans to build sales capability
“Improving the customer’s experience is proven to improve sales revenue.”
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 6–14 participants
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be modified to a two day, one day or half day program.
Target Audience: Sales staff and managers of sales teams.
Cost: Price on request.
If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah? [email protected]
or visit our website today: www.preftrain.com.au
Q. Who is this sales skills training course designed for?
A. This course is ideal for new and experienced sales professionals, account managers, customer-facing staff, and anyone looking to sharpen their selling techniques. It’s also well-suited for those in non-sales roles who want to improve persuasion and communication skills in business settings.
Q. What sales techniques will participants learn?
A. Participants will explore a range of modern sales techniques including consultative selling, objection handling, solution-based selling, and closing strategies. The course also highlights the psychology of decision-making to help build stronger customer connections.
Q. Is the training customised to suit our industry?
A. Absolutely. Like all our in-house training workshops, this course is tailored to reflect your industry, product types, sales cycle, and team experience. We work with you to create a practical, relevant learning experience.
Q. Does this course include roleplays or real-life scenarios?
A. Yes. Our facilitators use interactive roleplays, real-world examples, and feedback loops to simulate live sales conversations. This helps participants practise new techniques in a safe environment before applying them in the field.
Q. Can this course help with upselling and cross-selling skills?
A. Definitely. We cover strategies that teach participants how to spot upselling and cross-selling opportunities without sounding pushy — essential for increasing customer value and satisfaction.
Q. How long is the training session?
A. Most of our sales skills training programs run as a one-day workshop, but we can deliver half-day or multi-session formats depending on your team’s needs and availability.
Q. Will the course improve communication and confidence?
A. Yes. Many participants also take part in our business communication course to further enhance their ability to influence and build rapport.
Q. Can we combine this training with other leadership or soft skills programs?
A. Certainly. You may wish to pair this course with related programs like emotional intelligence or presentation skills training to create a well-rounded development path.
This tailored ‘Design a Checklist’ course will help participants build checklists for both mundane and new processes. Participants will learn how to breakdown complex tasks into a bite sized checklist. Can you recall a time when the careless omission of a task derailed a project? ‘Design a Checklist’ is a facilitated-bespoke workshop that can be delivered at your workplace.
The Checklist Manifesto: How to Get Things Right
For maximum effectiveness, this program is best conducted as an on-site program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Ideal Group Size: 4–12 participants.
Cost: Price on request.
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah at [email protected] or visit our website today: www.preftrain.com.au
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: Employees who write reports.
Discover how to disrupt a strong argument with an alternative offer. The alternative offer(s) will have been strategised and conceptualised beforehand. People get conditioned about the outcomes of contract variations. If you’re weary of constantly getting squeezed, then this course is a breath of fresh air. It’s also a chance to mix up your representation. It’s like playing chess. If you play the same moves, the opposition will be easily able to outwit you. But if you mix up your moves, then you’re changing the game. The negotiating variations to contracts in-house workshop is an opportunity to revisit your negotiating style and win more concessions.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Target Audience: Project Managers, Projects Teams & Project Stakeholders
Cost: Price on request.
If you would like more information on this training program, please contact us at 1300 323 752 or Email: [email protected]
For any business, the technical people can have access to customers that your salespeople would never reach. If you want to give your business a boost with enhanced technical sales skills, we have the right solution for you. With our effective technical sales strategy, we intend to make the process of accomplishing your sales goal easier. Equipped with knowledge and expertise, your team will succeed in delivering positive outcomes for your business.
1. Prepare technical people to look for sales opportunities.
2. Prepare a list of short qualifying questions.
3. Discuss how technical people are the visible part of your brand.
4. Map the ideal tech site visit.
5. Engage the customer in new products and services.
6. Make a great first impression (you don’t get a second chance).
7. Select a strategy to build relationships between the customer and the account manager.
8. Identify the telltale signs of a dissatisfied customer.
9. Discuss strategies for service recovery after you’ve failed to meet expectations.
10. Analyse a proven sales model.
11. Resist the urge to bury the customer in technical talk.
A quick story from our office: The Fuji Xerox technician came out to fix a printer. He noticed that we had a couple of other printers too, he asked us when the lease expired. He asked us if we’d be interested in a bundle quote to have all our printing done by Fuji Xerox. Furthermore, he asked how much we were currently spending on paper. As a result of these questions from the technician, we now use Fuji Xerox for 95% of all our printing needs.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 6–14 participants
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be modified to a two day, one day or half day program.
Target Audience: Technical staff.
Cost: Price on request.
If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah [email protected]
or visit our website today: www.preftrain.com
Overcoming Recurring Issues training is a course that punches above its weight. Instead of a problem-solving type course, this niche course only focusses on the recurring issues.
And here’s the kicker.
Q. What happens if you don’t fix a recurring problem?
A. It will recur.
Which recurring issues come across your desk time and time again?
Surely it makes sense to solve them once and for all.
This tailored workshop helps participants find solutions for issues that continually crop up.
Examples include: Performance Management, Land Quarrels, Visitor Vex, Lack of Respect
| TIME | TOPIC |
|---|---|
| 9.00am | Welcome and Introductions Workplace Conflict – define conflict and discuss experiences of positive and negative conflict – large group presentation & individual reflection. Conflict Triggers – identify typical triggers of workplace conflict – large group discussion & small group work. Behavioural Styles – self assessment questionnaire to identify preferred behavioural style and conflict management preference – self assessment & small group discussion & activity |
| 10.30am | Morning Tea |
| 10.50am | Managing Workplace Conflict – implement the Five Step Agree process to better manage and resolve workplace conflict – large group presentation & small group work. Impact on Performance – evaluate the impact of unresolved and recurring issues on employee performance. Develop a culture of personal responsibility – large group presentation & discussion. |
| 12.30pm | Lunch |
| 1.00pm | Grievance & Dispute Settling – review and apply grievance and dispute procedure – large group discussion & scenarios. Difficult Conversations – develop foundation skills for conducting effective difficult conversations- large group presentation, small group work & scenarios |
| 2.45pm | Afternoon Tea |
| 3.00pm | Disciplinary Policy & Procedure– review and apply disciplinary policy and procedure – large group presentation, small group & scenarios. |
| 4.15pm | Summary |
| 4.30pm | Close |
Group Size: An ideal group size is 4–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
For maximum effectiveness, this course is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to suit your timeframes.
Price: Available on request.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Sales management training courses can make a tremendous difference to the bottom line. Often, sales managers focus on the large sales and neglect the management part of the role. But this course helps the sales managers to pull the whole team along.
If you wish to know more about our sales skills training, feel free to reach out to us. You can get in touch with us through our online contact form. You can also call us at 1300 323 752.
