Project and Business Skills

Imagine the difference if your managers and staff could manage the centre more effectively. Imagine anticipating and solving problems in their infancy, rather than a crisis management approach. Imagine being able to deflect anger rather than meet the anger head on. To address these concerns, we’ve designed this short, practical management course specifically for leisure centre managers, supervisors and team leaders.

“Imagine anticipating and solving problems in their infancy rather than a crisis management approach.”

The breakthrough course gives leisure centre managers proven tools to manage your leisure centre more effectively.

LEISURE MANAGEMENT, OR MANAGING LEISURELY

COMMON CONCERNS THAT LEISURE CENTRE STAFF HAVE ABOUT COUNCIL:

“Being apart from Council can make us feel isolated. A visit from Council often has some ego of authority involved as they wear suits and we wear gym gear which often bears bleach splatter stains from the pool.”

“Our customers can be at times unbelievably rude. Some of our customers treat the centre as a refuge centre. Some of our gym customers are narcissists who believe we are their slaves. And the hardest thing is that our staff get regularly shouted at and abused. When we ask Council for help, they make all these plans with very little action”

“An unexpected visit from the mother-in-law is preferable to an expected visit from Council.”

COMMON CONCERNS THAT COUNCILS HAVE ABOUT LEISURE CENTRE STAFF:

“We ask for the same reports umpteen times, and then they give us flak about how busy they are. If they know the reports are due, why does it always have to be so hard.”

“Leisure Management is a good description. The Managers won’t criticise staff. They won’t performance-manage staff properly and then when it all falls over they rely on Council to fix up the mess.”

“They don’t see the bigger picture. They think if they get through the day without any serious issues, then that’s productive. They think that is management. It’s not. Management should also be making things better and eliminating recurring problems. I reckon 90% of their workload is the same difficulties over and over again. No point in telling them as they won’t listen as they know better.”

Leisure Centre Management Skills In-House Program Details

This program can be conducted as in-house training at your centre.

Group Size: An ideal group size is 6 – 10 participants.

Venue: For your convenience, you can choose to conduct this in-house Leisure Centre management program at your centre. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to your timeframes.

Cost: Upon request.

Target Audience: Leisure centre managers, supervisors and team leaders

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes. A bridge (like an organisation) without adequate supports collapses.

Internal Supporting Skills Key Course Content

• Understand how group dynamics can play a positive role in team functioning
• Identify the strengths and weaknesses of their behavioural style
• Clearly define their role within the team
• Discuss the #1 cause of conflict
• Consult internally with confidence and precision
• Create strategies for dealing with a range of internal stakeholders
• Apply improved communication skills for better negotiated outcomes
• Develop a more effective consulting role
• Understand how to build commitment
• Break down communication silos

On Site Delivery – using local facilitators means no travel costs in Sydney, Brisbane, Melbourne, Darwin, Canberra, Adelaide, Launceston and Perth.

Internal Supporting Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–10 participants
• Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
• Duration: This program can be tailored to your timelines
• Cost: Price on request.

For more information, please contact: Preferred Training Networks on 1300 323 752 or email: [email protected]

Frequently Asked Questions

Q. Who should attend the Internal Supporting Skills Training?

A. This course is ideal for internal service providers, administrative staff, and team members who support other departments within an organisation, aiming to enhance their collaborative and communication skills.

Q. What are the key learning outcomes of this course?

A. Participants will learn strategies for effective internal communication, building strong interdepartmental relationships, and delivering high-quality internal customer service.

Q. Is this training available across Australia?

A. Yes, we offer the Internal Supporting Skills Training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.

Q. How long is the course?

A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.

Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation.

How good are your consulting skills?

Ask yourself the following:

1. I understand who the REAL client is.
2. I know how to ‘contract’ accurately.
3. I know how to develop strong rapport.
4. I use effective consulting processes to achieve outcomes.
5. I always know exactly the internal customer’s expectations.
6. I understand effective change methodologies.
7. I know the difference between process & content.
8. I am clear on my consulting style.
9. I can adjust my style to match the other person.
10. I communicate carefully and effectively.
11. I use active listening and questioning skills.
12. I know how to move beyond the presenting problem.
13. I am aware of both my and the other party’s personality style.
14. I can deal with difficult people effectively.
15. I know the specific skills needed to be an effective internal consultant.
16. I utilise an effective conversation model.
17. I always measure & review my interventions.
18. I know how to switch consulting roles.

Your Internal Consulting Skills program is tailored to help your people consult better outcomes with internal customers. This training program bridges the gap between the internal customer’s expectations and the value of the product/service that you supply to achieve specific outcomes.

Internal Consulting Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Internal Consulting Skills Course 4.3 out of 5 based on 30 user ratings.

Your business cases should also indicate the risks and the alternative costs, including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case.

• State the proposal
• Outline the consultation process
• Quantify the costs and benefits
• Align to business priorities & strategy
• Identify the key risks
• List key personnel
• Quantify the cost on not going ahead
• Use clear and concise language

How to Write a Business Case In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 7–12 participants

Venue: For your convenience, you can choose to conduct this program at your business Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah at [email protected]

Goal setting can be described as a personal planning process. It helps participants to identify what they want to achieve in their personal life and/or their professional life.

Goal setting has been proven to be a more effective method of achieving targets as opposed to aspirations.

Goal setting can be described as a personal planning process. It helps participants to identify what they want to achieve in their personal life and/or their professional life.

Goal setting has been proven to be a more effective method of achieving targets as opposed to aspirations. In order to be able to achieve your lifetime goals, it is important to set them effectively. If you are looking for a goal-setting workshop to enhance your skills, our course is ideal for you. Participants will learn to develop accurate goal-setting skills for overall development.

Action Plan for our Tailored Goal Setting Workshop

1. How to start the goal setting process.
2. How to set a 10-20 year plan consisting of smaller goals that will help you achieve your lifetime goals.
3. How to set a 5 year, 1 year, 6-month and 1-month plan to achieve the smaller goals.
4. How to easily incorporate your goals into your daily activities.
5. How to make your goals positive and inspirational.
6. How to be clear and precise about what you want to achieve.
7. How to create SMART goals.
8. Goal setting metrics that will keep you focused when motivation is low.

Goal Setting In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Goal Setting Course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Take a look at our highly recommended and popular training programs: Trust Building, Work-Life Balance Training, and Innovation At Work.

Effective Presentation Skills

Learn how to deliver an effective business presentation that will bring about the results your organisation is looking for. Learn to structure your presentation to meet the audience’s expectations. Learn how to engage the audience no matter what the subject is. Presentations are often used as a formal method to plan and progress any business idea. They can be fun as they give people a chance to hold the stage and speak their mind. Organisations can use effective presentation skills to raise issues and find solutions to problems. An effective business presentation delivers a clear, concise impression on the audience.

Advanced Presentation Skills Training

If your people are already experienced presenters then we can jump straight into developing their presentation styles. We can critique their presentations. Each presentation can be videotaped too. Depending on the existing skill level of the audience we will customise a program that brings your people to the next level. Professional presentation skills training can often be the difference between clinching the outcome and missing the outcome. Don’t let your organisation miss out. For advanced training and effective business presentation techniques training, enrol in one of our professional courses. Download the Presentation Skills Training full course outline and submit your training request online.

How good are you at presenting?

Ask yourself the following:

1. I know the outcome I want to achieve from my presentation.
2. I plan and rehearse before presenting.
3. I know what to say and when to say it.
4. I understand the audience and their link to the topic.
5. I am aware of the audience’s expectations.
6. I know that the presentation content will be understood by everyone in the audience.
7. I always start the presentation by defining the purpose and the importance of the topic.
8. I involve the audience by asking questions and gaining their feedback.
9. I am able to sustain the interest of the audience throughout the presentation.
10. I use visual aids to make the message more clear to the audience.
11. I use one font throughout the presentation and use one concept per slide/overhead.
12. I talk without the use of a script.
13. I make eye contact with the audience.
14. I keep my tone natural and my voice loud enough for everyone to hear.
15. I finish the presentation by summarising the main points and recommending a future course of action.
16. I am prepared for questions and that the audience may have.Your Presentation Skills program is custom designed to provide strategies to teach participants how to plan, structure, and deliver powerful presentations. Not only will participants learn how to engage their audience, they will also learn how to structure their presentations in order to deliver effective messages.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 10 participants

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Presentation Skills Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

This tailored Networking Skills workshop is designed to impart a robust strategy to ensure you are comfortable meeting new people and remember people’s names. It gives people the skills to qualify the value of the other person. The approach combines associations that are relevant to you, together with introducing the skill of photographic, visual or memory skills. This program is aimed at people who have a need to learn people’s names in situations that include; business networking and social networking. Whether introductions consist of one person or several in rapid succession, a range of tactics are provided to ensure you capture names and faces and information of people that you need to secure. Your trainer will then show you some ways to ensure a relationship afterwards with the people who fit your networking objectives.

Networking Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: 2–4 hour program

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Most people and organisations have simply no idea how much risk and liability surrounds sending and receiving emails. What about the risk of losing key clients and customers by sending poorly constructed or misunderstood emails? Emails are legal documents, and email training skills will help your people learn to write dynamic, risk-free emails.

Many organisations don’t adequately check the quality of emails for perceived employee privacy issues. Make sure that your people use an email style guide and a training framework that keeps your emails integrated and easy to read. Get rid of sloppy grammar and jargon too. Writing a well constructed email isn’t rocket science, and all your people should be writing quality emails every time.

‘Email Writing Skills and Etiquette’ In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your ‘Email Writing Skills Training and Etiquette’ Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

You might be interested in our other exciting courses like: managing meetings training, managing conflict in the workplace, and Employee and engagement training. Get in touch with us today if you have any queries.

Frequently Asked Questions

We need to cut costs. We need to cut costs. We need to cut costs.

It doesn’t matter how many times you say it. People and organisations need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients.

Help your people apply lean thinking practical solutions to cut costs.

Take the Test – How good are your cost cutting skills?

Ask yourself the following questions:

1. Our people have a ‘can do’ cost saving attitude
2. Our people make fast and correct decisions during a crisis
3. Our people can map out a cost cutting problem and present an action plan
4. Our people feel they are fully in tune with what’s happening and why
5. We have a culture that understands standardisation and systematic problem solving
6. Our people know the importance of cross cutting
7. Our people periodically review our operational processes and cost cutting methodologies
8. Our people set contingency plans
9. Our people are aware of the different types of changes that may occur and are prepared
10. Our people think on their feet
11. Our people feel empowered to reduce costs
12. Our people have allocated resources for managing cost cutting
13. Our people are aware of the role of process improvement
14. Our culture rewards creativity and new ideas
15. Our people know how to effectively manage anxiety, body language and stress levels during a change
16. Our people know how to communicate cost cutting activities to our stakeholders

Would you like to attend this program?

• For maximum effectiveness, this program is best conducted as an in-house program.
• Ideal group size: 4 – 12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected] or visit our website today.

Need For Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our expert crisis management course will help you and your team prepare for and manage the unexpected.

How good are your crisis management skills?

Ask yourself the following questions:

• Can our people fix unexpected organisational problems?
• Can our people make fast and correct decisions during a crisis?
• Can our people read the signals of a potential crisis?
• Can our people map out a problem which might be intertwined with the organisational processes?
• Have our people got a proven platform to work from during a crisis?
• Do we have a culture that acknowledges intuition and interpretation?
• Do our people know the importance of risk management?
• Do our people periodically review the operational processes?
• Do our people set contingency plans?
• Are our people aware of the different types of crisis that occur in organisations?
• Do our people know what to say and what not to say?
• Can our people think on their feet?
• Do our people have allocated resources for managing a crisis?
• Are our people aware of service recovery methodologies?
• Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4-12 participants.

Venue: For your convenience, you can choose to conduct this program at your organisation premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, supervisors, team leaders, senior managers or CEOs.

If you would like more information on this training program, please contact:

Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Whether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills training, interpersonal or professional development courses or anything in between, we can help.

‘Crisis Management’ Program Outline